I like the products, don't love the pushy nature of the site to get bundles (and often). Also, the rewards program is misleading: you earn points, you get $$ taken off your total, but only up to $20,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really like the products.However, they are extremely expensive.I was on a subscription renewal and sometimes would lose track of product being sent to me and charges taking place by surprise.
Company replied
I have been using get dreamy for 6 months or so and I have also had Gastric Sleeve surgery 5 years ago. With having the surgery I had alot of loose skin, and with get dreamy in was able to tighten th... See more
Company replied
First time purchasing products from this brand; I wasn't a fan of the skin-tightening product. It has a really disgusting, potent smell, which put me off using it. I also didn't see any initial resu... See more
Company replied
Company details
- #23 of 28 best companies in Cosmetics Industry
- #68 of 74 best companies in Beauty Product Supplier
Written by the company
With MAËLYS, your body will get the attention it deserves. Here’s why: We take science seriously, and it looks like you do, too! We create products that are clinically tested and packed with powerful, hyper-targeted ingredients to deliver real, visible results.
Contact info
251 Little Falls Dr, 19808, Wilmington, United States
- customerservice@maelyscosmetics.com
- maelyscosmetics.com
3.4
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Great products and customer service
Great products and customer service
January 1, 2026
Unprompted review
Reply from MAËLYS
We're so glad you're happy with both our products and our service. Thank you for the feedback! 💕
Your products are the best!
Your products are the best!! I use them and love them. They are the best and have not found anything that even comes close to skin products.
October 22, 2025
Reply from MAËLYS
That is such a huge compliment! 😊 We are absolutely thrilled to be your number-one choice for skincare and so happy you’ve found your perfect match with us. 💖
I am enjoying the lotions and serums so…
I am enjoying the lotions and serums so far. Do love how my skin is feeling and looking.
January 22, 2026
Reply from MAËLYS
It’s wonderful to hear that you're enjoying the experience! ✨ There’s no better feeling than seeing and feeling that glow-up in your skin. 💖
Reply from MAËLYS
Thanks for the feedback, so happy you love it! 😍
I've been ordering the products for six…
I've been ordering the products for six months now and I have noticed a big difference in my stomach. I am enjoying the products immensely.
January 22, 2026
Unprompted review
Reply from MAËLYS
We're so happy to hear that your six-month journey has led to such a big difference! It’s wonderful to know you’re enjoying the products and seeing the results you were looking for. 💖✨
Skeptic turned into Fanatic!
I was skeptical but this cream not only smells beautiful, it does not disappoint in results. As someone who has shed 30 lbs in the past 5 months, I worried about my skin sagging. Applying this cream at bedtime helps my skin firm up while I sleep. Best investment!
January 22, 2026
Unprompted review
Reply from MAËLYS
Congratulations on your weight loss journey! That is an incredible achievement! You deserve it.✨💖
Love the way these products make my…
Love the way these products make my skin feel. Will recommend to friends and family
January 22, 2026
Reply from MAËLYS
We're so happy to hear that your skin feels amazing! 💟 Thank you for sharing the love and recommending us to your friends & family. 🥰
I'm so glad I took the plunge
I'm so glad I took the plunge. And tried these products. They have gladly proven me wrong.
I have spent so much money on products that didn't work. Thank you MAËLYS, I'm one happy girl...
January 5, 2026
Reply from MAËLYS
We completely understand that price is an important factor. We're so glad that our sales and loyalty points help make it easier to keep up with your favorites. 💖
Pricy but worth it
The products are expensive, but the sales and points really help.
January 22, 2026
Reply from MAËLYS
We're so glad that our sales and loyalty points help make it easier to keep up with your favorites. 💟
Didn't work at all i think i went…
Didn't work at all i think i went through 3 or 4 jars no results
January 22, 2026
Reply from MAËLYS
We are sorry to hear that your order wasn't a good match for you. It's important to remember that like any other cosmetic product, it works differently for each individual based on skin condition, sensitivity, and type, with that, I will make sure to forward your experience to our management team so that we can do further research and develop a more effective product for a larger group.
Thank you very much and have a nice day!
Reply from MAËLYS
We're so happy to hear that every product has been a hit! It’s amazing to have your support and to know you're loving the results. 💖
Weirdest customer service experience…
Weirdest customer service experience ever. Not helpful numerous times and then, without my input, CANCELLED all my subscriptions.
January 22, 2026
Reply from MAËLYS
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
We’ve reached out to you privately to provide more information and assist you further.
In the meantime, please don’t hesitate to reach out if you have any additional questions or concerns — we’re here to help in any way we can.
Reply from MAËLYS
Thanks for the feedback, so happy you like it! 😍
The worst experience ever
December 19, 2025
Reply from MAËLYS
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
We’ve reached out to you privately to provide more information and assist you further.
In the meantime, please don’t hesitate to reach out if you have any additional questions or concerns — we’re here to help in any way we can.
Three good years!
I've been with Maelys about 3 years now. I have my favorites for sure, and will continue to use their products. I always try their new products and give a fair and honest review. There customer service and communication has always been excellent to me!!
January 15, 2026
Reply from MAËLYS
We're so grateful for your loyalty over the past three years! 💖 It’s wonderful to hear you enjoy trying our new products and that our team has consistently been there for you. 😍
I love all my products
I love all my products! Started with B Flat one year ago and after those results, I’ve purchased other item!
January 21, 2026
Reply from MAËLYS
It’s amazing to hear that B-FLAT was your gateway to the rest of the line! ✨ We love that those results inspired you to explore even more of our products over the past year. 💖
BEWARE. You will not see your money again.
I've had an ATROCIOUS experience and the worst part about it is that they stole my money and are not responsive. I will have to contact my credit card company to notify them that I've been scammed.
On December 15th I placed a large order. A couple of days later I received the email with the tracking. By December 22 I noticed that it wasn't budging when I checked the tracking. I reached out multiple times to ask them what was going on. I had told them I felt like my package was lost. They kept reassuring me it was not.
After contacting them numerous times, on January 6th I reached out again and they told me one of my items was not avaliable, so it was never even shipped out because of this! So they LIED that my package was on the way. They told me as a 'courtesy' they will refund me for what they don't have in stock and send me the rest of my items. I don't see that as a courtesy. I expect not to be charged for something I am not even receiving.
I accepted, they were supposed to ship it out. It's been 2 weeks. It was never shipped out. I keep contacting them asking them what is going on and no response whatsoever. I asked for a refund at this point and NO ONE is getting back to me. I'm appalled by this customer service and disheartened that I was telling my friend to place an order because I enjoy some of their products. They are not a reliable company, so beware!
December 15, 2025
Reply from MAËLYS
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
We’ve reached out to you privately to provide more information and assist you further.
In the meantime, please don’t hesitate to reach out if you have any additional questions or concerns — we’re here to help in any way we can.
Great clean smell.
Ok, this product didn't work for me. I broke out on my legs and stomach. I have many products from Maelys Co. I love them all , and they work. I will just order something else ,that works for me. Thank you.
January 10, 2026
Reply from MAËLYS
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at customerservice@maelyscosmetics.com, and we will look into the matter for you further.
I saw no firmness in 30 days an I used…
I saw no firmness in 30 days an I used it every morning and night nothing.
November 19, 2025
Reply from MAËLYS
We are sorry to hear that your order wasn't a good match for you. It's important to remember that like any other cosmetic product, it works differently for each individual based on skin condition, sensitivity, and type, with that, I will make sure to forward your experience to our management team so that we can do further research and develop a more effective product for a larger group.
Thank you very much and have a nice day!
Customer service is so helpful & kind…
Customer service is so helpful & kind and went above & beyond!
January 2, 2026
Reply from MAËLYS
We're so happy to hear that our team went above and beyond for you! Providing kind and helpful service is what we strive for every day. 💕
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