The shorts were too short. When I contacted the company to cancel to purchase. It took 7 emails to cancel the order and get $ back. They offered everything else. But my money back. 7 emails late... See more
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Based on these reviews
Have had nothing but problems and received an e-mail from a supposedly "customer SERVICE" person who not only questioned my honesty, but tried to inform me that my bank released information to them.... See more
Company replied
Ordered product 5/28/25. As of 6/20/25 I received no notification and no product. I am directing my bank not to pay the charge due to Magcomsen not responding to repeated emails and voicemails. Th... See more
Company replied
Ordered a pair of swim trunks for vacation. No acknowledgement of the order. Contacted them. I ended up with and was charged for TWO separate order. Followed return process to the letter (which invol... See more
Company details
- #261 of 293 best companies in Clothing Store
- #37 of 41 best companies in Activewear Store
- #26 of 28 best companies in Outdoor Clothing and Equipment Shop
- #33 of 36 best companies in Sportswear Store
Written by the company
Since 2015, MAGCOMSEN has been a trusted name in high-performance outdoor apparel, empowering adventurers to explore the world with confidence and style. From rugged mountain trails to urban streets, our mission is to equip you with gear that blends durability, comfort, and cutting-edge design. We believe that every adventure deserves reliable clothing, crafted to withstand the elements while keeping you comfortable and fashionable.
Contact info
Online Seller RMA, 2125 Gateway Blvd #40037864, Hebron, Kentucky 41048, US, United States
- service@magcomsen.com
- magcomsen.com
2.9
Average
49 reviews
Replied to 25% of negative reviews
Typically replies within 2 weeks
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Their Policy States You Can Cancel Within 24 Hours - You Can't
I ordered two coats, not realizing the coats were coming from China, as the models on the site were all American. Once I received the receipt, I discovered where they were coming from and went to their site to check their policy. Their policy states that you can get a full refund if you cancel within 24 hours by way of email to their customer service. They responded back in 4 days stating I can't cancel because the items had shipped, but the tracking information showed the items didn't leave China for two weeks. I sent them multiple emails showing them their cancellation policy and they never responded back. I contacted Paypal when items arrived for assistance to return the items, but they stated there was nothing they could do for me. I contacted my credit card company and luckily, they helped with a dispute. This is why I never intended to purchase from China and will be more careful in the future. It is not safe to order from this company.
November 27, 2024
Unprompted review
Reply from Magcomsen
Hi Kimberlee,
Thank you for sharing your experience, and we’re genuinely sorry for the frustration and inconvenience you faced during your order process. We sincerely apologize for the delay in our response and for any confusion regarding our cancellation policy.
We understand your concern about the origin of the shipment and the timing discrepancy. While our fulfillment center is based in Asia to support global logistics efficiently, we recognize the importance of clear communication—something we clearly fell short on here.
We’ve taken your feedback seriously and are reviewing both our policy clarity and response times to ensure future customers have a smoother experience. We’re also working with our support team to improve how quickly we handle time-sensitive requests like cancellations.
We're glad your credit card provider could assist, but we're disappointed we didn't resolve this for you directly. If there’s anything more we can do or clarify for you, feel free to reach out again.
Thank you again for your feedback—it helps us do better.
Warm regards,
Magcomsen Customer Support Team
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Winter coat
i order'd a coat that come on time but didn't come with a hood. had to return
November 24, 2024
Unprompted review
Reply from Magcomsen
We're sorry to hear that the coat didn’t meet your expectations, especially regarding the missing hood. We understand how frustrating that must have been and appreciate you taking the time to return the item.
If you’re still interested, we’d be happy to help you find a similar style with a hood or assist with any future orders to ensure everything is exactly as expected.
Thank you for giving us a try, and we hope to serve you better next time.
The Worst Customer Service
Placed an order on Jun 20, 2024. I tracked the order. July 12, 2024 it said "This shipment is on its way." As of August 13, 2024 I have not received the order. There are no email updates and no customer service number. The only contact that I could find was online messaging only in Chinese.
August 13, 2024
Unprompted review
Reply from Magcomsen
We're truly sorry for the delay and the frustration you've experienced. Your order should have arrived long before now, and we understand how disappointing this must be. We are currently investigating the shipment status with the carrier and will provide you with an updated tracking status or a resolution as soon as possible.
In the meantime, if the package is confirmed lost or undeliverable, we will either reship your order at no cost or issue a full refund—whichever you prefer.
Also, we apologize for the language barrier. Our team is actively working to improve multi-language support and customer service accessibility.
Thank you for your patience and for bringing this to our attention.
Unworkable returns policy
When I requested a return they sent me a returns label that no courier company would accept.
Update: They apologised a year later then lodged a complaint that this review was defamatory. Thankfully, it was upheld by Trustpilot. They seem a shady bunch.
May 6, 2024
Unprompted review
Reply from Magcomsen
We're really sorry to hear about the trouble you had with the return label. That’s definitely not the experience we want for our customers. Please allow us to make it right — could you let us know which courier rejected the label, and we’ll promptly issue a new one that works with a reliable carrier in your area. Thank you for your patience, and we’re here to help every step of the way.
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