I am using Mageplaza modules now since over five years and i am extremely satisfied with customer support and product quality. Please continue!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I use Mageplaza extension for quite some time. I like them because Mageplaza can guarantee compatibility. Four out of five work out of the box. For the other customization is done by them at no extra... See more
Mageplaza has been a true lifesaver for our Magento store. We were facing a critical issue with our Tag Manager extension, and their team swiftly came to the rescue. Their assistance was invaluable, a... See more
First, they offer SMTP module for free which is a recommendation for all of our clients. Second, after I've encountered the issue with module install, they've responded swiftly to my request, in the... See more
Company details
Written by the company
For online merchants and developers seeking high-quality extensions for their Magento 2 stores, Mageplaza offers a wide range of the most feature-rich modules. Mageplaza is an ecosystem of over 230 extensions highly compatible with the latest versions of Magento 2 (Adobe Commerce). All Mageplaza extensions come with responsive, secure, and personalized technical support which has been recognized by over 100,000 customers for over 8 years. We set ourself apart from other extension developers with our intense focus on product features, innovation, and dedication in technical support.
Contact info
102 Trần Phú, P. Mộ Lao, Hà Đông, 100000, Hanoi, Vietnam
- hi@mageplaza.com
- mageplaza.com
4.7
Excellent
694 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good Support
Very good support.
We are updating our Magento shops to work with the latest version. And unfortunately some extensions don't work because of Magento + PHP8...
Mageplaza quickly and professionally fixed the mageplaza-extension on our server.
Really really good!
I'm very satisfied
Thanks
Kein
October 5, 2023
Unprompted review
Advertisement
Great support
Had an issue with an extension. Contacted support and the problem was tackled immediately. Great contact with the support employee as he was really kind and helpful.
September 14, 2023
Unprompted review
Great products and super support
Great products and super support. We had a functional problem with OSC and minor customization. The support folks jumped right in an fixed it. Kind, courteous, and fast = everything one could hope for.
September 26, 2023
Unprompted review
Great Support
We purchased an extension from Mageplaza and the support we are getting from them is really commendable. Especially Steve, you're doing a great job.
September 13, 2023
Unprompted review
Great support over years
The support of the company for customization is the best over years. That's the reason why I'm buying there my extension, over years. I know that good things need some time and always some communication, but at the end I always get the customization that I want. Thanks for your great support!
September 15, 2023
Unprompted review
Advertisement
Great support for Image Optimizer extension…
Purchased the Image Optimizer extension for a clients site. Mageplaza support were very quick and helpful with some initial set up issues.
The extension is now working well.
September 15, 2023
Unprompted review
Excellent service!
September 5, 2023
Unprompted review
Mageplaza have been extremely…
Mageplaza have been extremely responsive in assisting me to make changes to my M2 extensions. Highly recommend them for any Magento 2 Extension.
September 4, 2023
Unprompted review
Helped via remote desktop
They helped via remote desktop and in no time showed us the solution. The whole experience was very productive.
August 30, 2023
Unprompted review
Advertisement
Solid modules and fast response.
August 22, 2023
Unprompted review
Very good technical support
Very good technical support. They helped me for my module. Very efficient and responsive.
I recommend Mageplaza without hesitation
August 17, 2023
Unprompted review
Mageplaza has been a true lifesaver for…
Mageplaza has been a true lifesaver for our Magento store. We were facing a critical issue with our Tag Manager extension, and their team swiftly came to the rescue. Their assistance was invaluable, and their expertise shone through as they efficiently resolved our problem. Their prompt and effective support made a significant impact, ensuring our GA tracking stayed on track. A big shoutout to Rin @ Mageplaza for the top-notch service. Highly recommended!
August 4, 2023
Unprompted review
Mageplaza gives excellent Support
Mageplaza gives excellent technical support! They are a pleasure to work with. I highly recommend!
July 27, 2023
Unprompted review
Advertisement
Great Support
Reached out about support for an error with a Magento upgrade and they provided the perfect information and steps to correct the issue.
July 24, 2023
Unprompted review
super service and support
July 26, 2023
Unprompted review
Superb service
I've had a few interactions with Mageplaza and every time they have been professional and resolved everything quickly and efficiently.
I cannot praise them enough for all the help they have given me !
Thank you :-)
July 24, 2023
Unprompted review
i spent over a $1000 with mageplaza and…
i spent over a $1000 with mageplaza and then when the modules didnt work they wanted another $100 from me to investigate the issues.
July 24, 2023
Unprompted review
Reply from Mageplaza
Dear our valued customer,
We sincerely apologize for the inconvenient experience you have had. We hope you understand that we provide free technical support services for the first year since the day you purchased our modules, and after that, a subscription renewal is required for continued technical assistance.
We deeply regret that this is not what you were expecting, and we apologize for any inconvenience caused. During valid subscription time, our technical team is committed resolving any issues you may encounter, and we are here to assist you in any way we can.
If you have any further questions or require additional support, please don't hesitate to reach out to us. We value your satisfaction and will do our best to address your concerns.
Thank you for your understanding.
Best regards,
Mageplaza Team
Advertisement
Mageplaza support is totally incompetent
Support is totally incompetent - instead of fixing their extensions, doing edits on live sites, break working website (had to restore from backup), do not want to include bugfixes into the main extension, close the tickets before they are solved.
Very disappointed - uninstalling Mageplaza SEO extension that we purchased from them.
July 17, 2023
Unprompted review
Reply from Mageplaza
Dear Zilvinas,
I would like to sincerely apologize for the negative experience you had with our support team and the issues you encountered with our Mageplaza SEO extension. We deeply regret any inconvenience or frustration this may have caused you.
After checking all the tickets you had, we apologize for any miscommunication or premature closure that may have occurred.
Our supporter has explained the reason why we cannot update it immediately in the official version of the module. We need to thoroughly test it to ensure that it works for other customers as well. Because, currently, we are only experiencing this issue on your site.
Also, we're processing the full refund for you. We genuinely appreciate your feedback as it helps us identify areas where we need to improve.
Thank you so much and have a nice day!
Hope your bussiness great.
Best support with perfect solutions…
Best support with perfect solutions provide with minimum waiting time period. issue resolved quickly. Thank you MagePlaza
June 30, 2023
Unprompted review
Good plugins
Good plugins, on smtp there was some issue i raised ticket and they fixed. Thanks
June 16, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.