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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, often highlighting their efficiency and willingness to go above and beyond. The customer service is frequently described as excellent, with many people appreciating the quick response times and the team's ability to provide real solutions. Consumers are also very satisfied with the products and services, noting their reliability and quality. However, some people were dissatisfied with the customer service, mentioning slow communication and disorganization. A few other people also felt that the product they received was barely working or that support could take longer to respond.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the support team for being... See more

Response time

People report positive experiences with response times. Customers frequently praise the support team for... See more

Product

Consumers find Magezon's products to be positive. Many reviewers praise the modules as well-built, reliable,... See more

Service

Customers had positive experiences with service. Many reviewers praised the clear communication, impressive... See more

Based on these reviews

Rated 5 out of 5 stars

We have been using their Page builder module for more than 2 years with NO errors/issues at all. We recently got the Blue form plugin for our marketing needs, the module didn't work right off the b... See more

Company replied

Rated 5 out of 5 stars

John from Magezon is not only a very experienced developer, but also the most patient person I've worked with in the constructing of my new website. He gladly accepted many modification requests along... See more

Company replied

Rated 5 out of 5 stars

We've used several of Magezon's modules over the years and all have worked flawlessly. What's more is that whenever they haven't (always due to "pilot error") they've super responsive and helpful wit... See more

Company replied

Rated 5 out of 5 stars

Every interaction has been professional, patient, and helpful. They don’t just send generic replies, they actually understand the problem and provide real solutions within a few minutes. I used mor... See more

Company replied


Company details

  1. Computer Software Store

Written by the company

Magezon guarantees you quality and trusted Magento extensions as well as best support. All you need to do is deal with waiting orders from customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 4 out of 5 stars

Very good support

Very good support: Michael was so helpful and we solved the problem

May 10, 2024
Unprompted review
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Reply from Magezon

Dear Roberto !

Thank you for your review

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Rated 5 out of 5 stars

We are a printing company from Austria…

We are a printing company from Austria and run an online shop. Michael from Magezon supported me wonderfully and we use many of his modules which make our work much easier. It is worth mentioning that the support team responds to us within a few minutes and has solutions ready.

April 30, 2024
Unprompted review
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Reply from Magezon

Dear Lukas !

Thank you for your review! We will try to support customers faster

Rated 5 out of 5 stars

We purchase Magezons pagebuilder for…

We purchase Magezons pagebuilder for Magento 2 (with Porto theme). It seemed to work well initially but there were a few small issues. However, the support team responded quickly were excellent in resolving the issue and it now works perfectly, and is an excellent extension. Highly recommended.

April 24, 2024
Unprompted review
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Reply from Magezon

Dear John !
Thank you for your review! We will try harder to support customers better

Rated 5 out of 5 stars

Friendly and professional contact

We experienced a small issue within an extension (compliance issue with another 3rd party extension). After contact by e-mail and Skype, Michael created a solution for this. Very good and friendly contact.

April 18, 2024
Unprompted review
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Reply from Magezon

Hi Michel !

Thank you for your review! Michael is our CEO. He wants the company to always serve customers well.

Rated 5 out of 5 stars

Really good responsiveness

Magezon are always answering my questions I got through their chat engine.

As a developer, it's really nice to be able to discuss with technical guys from a third party company.

All of them knows what they are talking about.

April 15, 2024
Unprompted review
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Reply from Magezon

Hi Sébastien,

Thank you for the awesome review; it means a lot. :)

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Rated 5 out of 5 stars

Ninja Menu on Hyva theme, works PERFECT

I bought the Ninja menu because it is working with Hyva theme. Some litte bugs where immediately fixed. So excellent aftercare!

April 12, 2024
Unprompted review
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Reply from Magezon

Thank you for the positive feedback, Bas! We're glad to hear our support has been so helpful to you. :)

Rated 5 out of 5 stars

Quality extensions and Outstanding support

I work as a consultant. After reviewing several extensions for Magento 2 solutions, I narrowed down to Magezon Pagebuilder for our requirement. This was about 2 years ago. Since then we have opted to go for more extensions from Magezon.

Their support and customer service is brilliant!. High quality extensions and easy documentation.

I highly recommend Magezon.

April 8, 2024
Unprompted review
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Reply from Magezon

Hi Dhanraj,

Thank you for the awesome review; it means a lot. :)

Rated 4 out of 5 stars

Quick assistance

We use modules from magezon on our webshop.
Great modules.
We had a little issue with a module and someone of magezon fixed it very quickly for us to add a custom css in the menu builder.

Great service, thanks!

April 4, 2024
Unprompted review
Magezon logo

Reply from Magezon

Hi J.D !

Thank you for your review. We will try to provide faster support

Rated 5 out of 5 stars

Great products and great customer…

Great products and great customer service. We have used several products and would recommend Magezon to our clients.

April 1, 2024
Unprompted review
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Reply from Magezon

Hi Justin,

Thanks for your review. It means a lot :)

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Rated 1 out of 5 stars

Beware of this company! We got scammed!

We purchased a module from them (custom options for m2) and once we installed it we noticed it does not have some features which were advertised that are present (in this case, CSV export-import). We purchased the module for this functionality exclusively! When we asked for a refund they refused to accept that this qualifies for a refund even though they admitted the functionality is missing and needs to be developed. Our request for a refund based on this reason was completely ignored (after 30+ emails about it with their support).
So, beware of this company. NEVER count on refunds and NEVER count that the functionalities described are actually there.

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

These guys are great!

These guys are great!! They respond quickly, and always happy to help with bug fixes and feature updates. Great work guys - we need more module vendors like YOU!!

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

I am a developer and my client don't…

I am a developer and my client don't have module order history still they provided latest module without any further enquiry. Best service and I am really appreciate you guys.

Thank you

August 11, 2023
Unprompted review
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Reply from Magezon

Dear Bharat M !

Thank you for your review. We will try to have even better service

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Rated 5 out of 5 stars

Megazon PageBuilder is a reliable tool…

Megazon PageBuilder is a reliable tool for creating sleek websites without the need for extensive coding knowledge. Its simplicity and adaptability make it a solid choice for individuals or businesses looking to establish a digital presence efficiently.

November 22, 2023
Unprompted review
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Reply from Magezon

Thank Stergio Zaros !

We will try to develop Magezon Page Builder to become better. We will launch a brand new version of Page Builder in December 2024

Rated 5 out of 5 stars

Great to work with Magezon Team

I had a great experience working with Magezon on my Magento website, had some issues after upgrading to 2.4.6 with their extensions, They fixed all the issues and now the "custom options" extension is working fine on 2.4.6.
They did not keep me waiting and within a few days, everything was fixed.

September 5, 2023
Unprompted review
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Rated 5 out of 5 stars

Highly recommend this product

We have tried Custom Options extensions for M 2 from different providers and most of them had tons of conflicts with default Magento modules as well as with third-party plugins. On M 1 version we used to have Mageworx's Advanced Product Options which worked smoothly, but with the M 2 version had various conflicts, and their team was slow to answer our support tickets.
We decided to try Magezon's Custom Options extension, which had several conflicts with other modules as well, but their team worked really hard and fixed all the issues. Their team did a great job as our platform has at least 40 third-party extensions.
Great extension with a very reasonable price and a professional support team!

June 14, 2023
Unprompted review
Rated 1 out of 5 stars

Be aware of their "fake" refund policy…

Be aware of their "fake" refund policy which is just nonsense. We bought a module there, which we weren't satisfied with. I tried to refund it, but apparently, I am not eligible for a refund due to their refund policy.
The module was full of bugs, and we just didn't have the resources and time to have it fixed.
The first company on the market I come across that does not refund money for a module that the customer is not satisfied with. In a world of a lot of customized Magento 2 shops - this is not something unusual.

March 14, 2023
Unprompted review
Rated 1 out of 5 stars

Magezon is a dishonest vendor with very…

Magezon is a dishonest vendor with very poor service. I purchased the File Manager Extension from Magezon and it did not work at all! It was not compatible with Magento 2. I asked for help and was ignored by the vendor. No response to my support request and no response to my requests for a refund. Several messages were sent directly on their support portal and directly to their service email – no response.. Fortunately, I purchased the plugin via Paypal and got my money back by putting a claim through Paypal. I will never buy from them again.

January 12, 2023
Unprompted review

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