Magical Children's Book Reviews 

53
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers had a great experience with this company. Customers are consistently delighted with the personalized books, praising their beautiful colors, engaging stories, and high quality, making them wonderful keepsakes and gifts. Many found the website easy to use for uploading information and photos, simplifying the creation process. Reviewers often highlight the prompt delivery, with some even receiving their orders quicker than expected. However, some people were dissatisfied with delivery, reporting significant delays or unreceived orders, particularly during busy periods. Additionally, a few customers found the editing process challenging, noting difficulties with inconsistent illustrations and a lack of pre-purchase review options for the digital product.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the books as brilliant, amazing, and... See more

Quality

Customers had positive experiences with quality, with many reviewers describing it as excellent and... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising prompt and fast delivery,... See more

User experience

Reviewers mention ambiguous feedback about user experience, with some finding the process simple and the... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers express satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely delighted with this book. It was a little expensive but feel it was worth it. Very easy to use site and upload information required together with photos. My granddaughter’s face lights... See more

Rated 5 out of 5 stars

A wonderful keepsake and gift. Really pleased with the book. More expensive as its bespoke but you do get what you pay for. Excellent quality. So happy with my purchase cant wait to gift it.

Rated 5 out of 5 stars

Very nice book which will be appreciated by my Grandson on his birthday in August. A nice addition to his special book collection

Rated 5 out of 5 stars

The first delivery was delayed due to Christmas but after expressing my concerns and went above and beyond to get me a new order free of charge. Thank you my daughter loves it.


Company details

  1. Childrens Book Store

Written by the company

Design a unique children's book with AI, tailored specifically for each child. Bring a custom story and stunning illustrations to life.


Contact info

4.1

Great

TrustScore 4 out of 5

53 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(53)

53 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered my grandson a book on…

I ordered my grandson a book on December 13, 2025 and delivery has been pushed back to January 2nd! UPS didn’t even receive the book till December 21st. I will never order another book from this company as a special “gift”.

December 13, 2025
Unprompted review
Magical Children's Book logo

Reply from Magical Children's Book

Dear Anit,

I am truly sorry to hear about the delay regarding your grandson's book. I completely understand how frustrating this is, especially since it was intended as a special gift and did not arrive in time.

We would like to investigate exactly what went wrong with the shipment and resolve this for you. Could you please contact us via https://magicalchildrensbook.co.uk/contact? This will allow us to look into your specific order details with you and find a solution.

Kind regards,

Magical Children's Book

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Rated 1 out of 5 stars

Well what a shame

Well what a shame. Everything was going well until delivery. It appears I am not alone. I even shared the Company via my socials as I was so impressed. I ordered two books on 24 Nov separate orders. Sent two emails when they did not arrive. First response was generic fob off. Second response was much apologies and we will reprint for you. I have received only one book. So now to decide as it's Xmas eve 7 pm, do I gift the book to my grandson or my nephew. Please don't suggest I contact you directly, I assure you I will be doing so requesting a full refund. I suggest you think ahead for 2026 and adjust the expected delivery time to something more realistic. Very disappointed 😞

December 24, 2025
Unprompted review
Magical Children's Book logo

Reply from Magical Children's Book

Dear Gill,

I am incredibly sorry to hear about this situation. It is truly heartbreaking to read that you are facing a choice between gifting your grandson or your nephew on Christmas Eve. This is absolutely not the experience we wanted to create for you, especially after you placed your orders so well in advance.

We sincerely apologize for the failed delivery and for the fact that our previous communication felt generic and dismissive. We clearly missed the mark, and we are going to do our absolute best to improve our service and ensure our delivery estimates are realistic, just as you suggested.

We understand your disappointment and your decision to request a full refund. We will be looking out for your direct contact to resolve this immediately for you.

Once again, our deepest apologies for letdown during this holiday season.

Kind regards,

Magical Children's Book

Rated 1 out of 5 stars

Order 2 books as gifts

Order 2 books as gifts. Reached out to the company with only a generic response email. The production time was late. The shipping was the slowest method possible. Now it won’t arrive till after the new year.. if you want to order books like these find a different company

December 23, 2025
Unprompted review
Magical Children's Book logo

Reply from Magical Children's Book

DearTammy,

I am sincerely sorry to hear about your negative experience with your recent order. I completely understand your frustration regarding the production delays and the shipping speed, especially since these were intended as gifts for the New Year.

I also apologize that your previous attempt to contact us resulted in a generic response. That is not the level of service we aim for. We take your feedback very seriously and we are going to do our best to improve our processes and communication to ensure this does not happen again.

Kind regards,

Magical Children's Book

Rated 2 out of 5 stars

Time consuming tool with limited capabilities

I tried this platform based on the site’s claims that text and illustrations can be adjusted afterward and that creating a personalized book is a straightforward process. In practice, that was misleading.

The tool does not reliably support character or image consistency across pages. Details like outfits, facial features, proportions, and even character height vary from page to page, and attempts to correct this frequently resulted in looping behavior that prevented meaningful updates. Making what should have been simple, global changes required hours of trial and error.

After investing so much time, it felt like I had no choice but to complete the purchase. There is also no way to remove pages or shorten the book, so once I was exhausted and ready to stop, I could not scale the project down. Between the creation fee, the book itself, and shipping, the total ended up being over $50, only to receive a result that was still visually inconsistent. For that level of effort, there are other services that require far less work and deliver more polished results.

A four-year-old might not notice every inconsistency, but as the person creating and gifting the book, the differences in clothing, scale, and appearance from page to page are obvious and disappointing. Ultimately, this was not a good investment of time, especially given the subpar end result and the no-refund policy.

The concept has potential, but the current experience does not match how the platform is marketed.

December 15, 2025
Unprompted review
Magical Children's Book logo

Reply from Magical Children's Book

Dear Customer,

Thank you for taking the time to share your detailed and honest feedback with us.

I am sincerely sorry to hear that your experience with our creation tool was frustrating and time-consuming, and that the final result did not meet your expectations regarding character consistency. We understand your disappointment, especially considering the effort and money you invested in creating this gift.

We take your points regarding the technical difficulties and the consistency of the illustrations very seriously. We are currently doing our best to further develop and improve the product to ensure a better and smoother experience in the future.

Kind regards,

Magical Children's Book

Rated 3 out of 5 stars

3 Weeks On... Not received 🤷🏼

MCB emailed and asked for a review , ok: Ordered on the 6th Dec... Still not received.

December 18, 2025
Unprompted review
Magical Children's Book logo

Reply from Magical Children's Book

Dear Customer,

I am very sorry to hear that you have not yet received your order from December 6th. This is certainly not the experience we want for you, and I apologize that you received a review request before your package arrived.

Please contact us directly so we can investigate exactly where the problem lies and solve it for you immediately: https://magicalchildrensbook.co.uk/contact

We are eager to set this right.

Kind regards,

Magical Children's Book

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Rated 5 out of 5 stars

Outstanding!

A brilliant professional service that brought my daughter’s story to life.

The only word I can think of to describe not only the customer experience, but the high quality of the hard book cope delivered to our door is ‘outstanding’.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

A wonderful keepsake and gift

A wonderful keepsake and gift. Really pleased with the book. More expensive as its bespoke but you do get what you pay for. Excellent quality.
So happy with my purchase cant wait to gift it.

November 10, 2025
Unprompted review
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