msuk Reviews 

151
•
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Waited a really long time to receive my shapewesr only to receive it damaged which I have taken photos of o asked for the item to be sent back for a refund but instead they have shipped out a replace... See more

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Rated 3 out of 5 stars

Although the garment did as it says, due to delivery taking so long and I needed one for an event, I bought a cheaper product from elsewhere at a 3rd of the cost. The quality of this garment was so mu... See more

Rated 5 out of 5 stars

Easy to order. Good communication about when item would be delivered. Didn’t think because it was one size only that it would be suitable, but it did provide a nice smooth silhouette under clothing.... See more

Rated 2 out of 5 stars

So~ The sizing on the website is whack; what I received was humongous. Clearly not fit for purpose as "shape-wear". Opted for the 50% refund as returning to "unspecified country of ori... See more

2.9

Average

TrustScore 3 out of 5

151 reviews

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No recent history of asking for reviews

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Replied to 16% of negative reviews

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2.9

All reviews

(151)

35 reviews in the last 12 months

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Rated 1 out of 5 stars

Wish I had read these reviews/Very misleading. Avoid!

Order 12158 Absolutely awful. Ordered on the 29th November for an event on the 13th December. Little did I know that this is a company that is drop shipping from China. It is now the 11th Dec and still nothing!. They keep asking me to wait another week. This company looks like a UK company but is buying items from China and selling them off. The guidance is 3-7 working days from the shop date. They tell me they have no control over this which is probably true, however do not mislead people into thinking they will have there item soon and that you are a UK company. Please avoid this company and if you are looking for your shapewear for a particular event go to M&S and buy theirs. It's cheaper and more than likely better quality!

December 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

I was most impressed with this company I forgot to change the size from the generic medium that was shown to the size I required. I emailed and they changed this as for me. They then messaged me to confirm. Excellent customer service!
I love the item I bought too😃

November 1, 2024
Unprompted review
Rated 1 out of 5 stars

I am so disappointed and angry that I…

(Update: I received a refund) I am so disappointed and angry that I haven't checked trust pilot on the first place, the same thing described by others just happened to me. It's a scam company operating from China, the product is Unbranded and extremely tiny you would think it's for a doll not a human! Their return/refund policy is another big scam as they ask you to pay for replacement 10£ to receive another one and keep the old one. That's absolutely outrageous, anyone knows how to report this faudulent website?

November 26, 2024
Unprompted review
Rated 1 out of 5 stars

Not UK - avoid this fraudulent site at all costs

Avoid at all costs £26 paid and waited almost 2 weeks and received unbranded item which could be bought from Shein or Temu for a few £. You send an email to supportmagicshaper.co.uk and get an automated message from a random name from email address magic-shaper-uk.reamaze.com. This is clearly not a UK based site or warehouse-appeared to be shipped from India. Scam please avoid!

November 14, 2024
Unprompted review
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Rated 1 out of 5 stars

Please do not waste your money

Please do not waste your money. They are not delivering the products from UK, and they don’t have any UK warehouse. You can order exactly same product from Temu or Alibaba to a cheaper price. I am so disappointed that I haven’t check the reviews in here.
Return process is not working as well. So avoid.

September 23, 2024
Unprompted review
Rated 1 out of 5 stars

Don't waste your money

Don't waste your money! I asked for a size large...when took it out packet it looked tiny!! Couldn't even get it on an i near screamed out loud trying get it back off it was that small! Sending it back told them I want refund. Their sizes are for dolls!

November 12, 2024
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Rated 5 out of 5 stars

Customer service have been punctual in…

Customer service have been punctual in responding to my enquires and resolving my concerns. I have ordered the wrong size and given discount to purchase the right item or offered a return option. I am happy with the support given by them.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

I like it

I like it. It works. It straighten up my belly. And I feel comfortable walking or sitting.

October 17, 2024
Unprompted review
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Rated 1 out of 5 stars

SCAM COMPANY BASE IN CHINA - AVOID

I have to join in the chorus of ladies saying that this is a fraudulent, scam company from China that needs to be shut down.

I ordered one of the 'Magic Tummy Control Hip-lift Shapewear' in my size (XL which in UK measurements if a usually a 16) but it was a terrible fit - it was more like a UK Size 6 so couldn't even get it around one of my legs.

I then found out about their scam when it comes to returns, charging me £10.95 for return shipping (calculated by subtracting the refund they are offering from the amount I paid) despite saying on the website that it is the responsibility of the CUSTOMER to arrange this. Then to make it even more baffling they then later stated that I don't even need to return the product at all?? So essentially I've paid for an imaginary shipping cost on their part???

It's taken me 7 emails with their customer service AI Bot 'Mervin' to try and get the rest of my money back but they are refusing, instead choosing to stand by their returns scam policy (if you can call it that).

I will look to be reporting them to the Insolvency Service in an attempt to stop them operating, at least in the UK.

DO NOT USE THIS COMPANY.

September 5, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid avoid

Avoid avoid avoid avoid. This company is not in the UK, I paid £25 for shape wear that consists of cheap knickers and a peice of padded foam, looks like something I could have got from the joke shop. Absolute sham!

October 8, 2024
Unprompted review
Rated 1 out of 5 stars

I should have looked on Trust Pilot…

I should have looked on Trust Pilot before buying from this company. As others have said, they are not in the UK, which is not clear until you try to return something.

Never got parcel, brought from M&S which I should have done in the first place. Never buying from anywhere but UK again.

September 20, 2024
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Rated 1 out of 5 stars

Too small for me

Too small for me, for send it back i had to pay, or if they send me another one big size i had to pay. So I paid it and is not good for me. Never again

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

Works brilliantly, gave me confidence.

Easy to use website and arrived very quickly. I got the full body shaper as I've lost over 3 stone and it is fantastic, it makes me feel confident and I would definitely recommend it infact I'm getting another in skintone. They have an excellent range to choose from.

September 8, 2024
Unprompted review

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