Magic Win Casino Reviews 

284
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, most reviewers were let down by their experience overall. Customers frequently report significant issues with receiving their winnings, with many waiting months for withdrawals that never materialize, often leading to strong dissatisfaction. People also found the customer service unhelpful and unresponsive, receiving generic replies or having requests to close accounts ignored. However, some customers noted their first withdrawal was processed quickly, and a few reported receiving winnings eventually or having positive experiences for a period. Despite these, the overwhelming sentiment indicates the company struggles with consistent payment processing and transparent communication, particularly for larger or subsequent withdrawals.

What people talk about most

Payment

People report negative experiences with payment, with many reviewers expressing significant dissatisfaction... See more

Refund

Reviewers express significant dissatisfaction regarding refunds, with many reporting extended delays and... See more

Website

Consumers find the website to be a source of significant dissatisfaction, with many reviewers expressing... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing frustration over the lack of... See more

Response time

Customers consistently note negative experiences with response times, particularly regarding withdrawal... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I see i have been lucky because i have gotten 1st withdrawal but for 2nd I waiting since 26July , is 6 September now. They saying U need wait 7-21 working day but even after this date nothing happen... See more

Rated 1 out of 5 stars

Have never used any online casino in my life but it's the most junk mail i ever recieve and they are all usually badly reviewed on here. tompizk.firebaseapp.com sent me this offering 400% bonus on... See more

Rated 1 out of 5 stars

It’s a scam site I kept depositing and won £550 on 2/10/ 25 just pending withdrawal for 29 days got cancelled back in account but won’t let me withdrawal again for another 48 hours and that’s for a... See more

Rated 1 out of 5 stars

Avoid at all costs!!! Any sizeable withdrawal will never ever be paid to you , 6 months of waiting and still told the rubbish Everytime, even live chat is not live chat it's just more sophisticated bo... See more


Company details

  1. Casino

Written by the company

Magic Win Casino, launched in 2022, is notable for its stylish black-and-green design and its status as a non-GamStop casino site in the UK. It offers a diverse range of over 3,000 games, including slots, table games, live dealer games, and a recently added comprehensive sportsbook. The casino is attractive to UK players seeking to bypass GamStop restrictions. Key features of Magic Win Casino include: - Game Collection: A robust collection of games, including slots, bingo, poker, and live dealer games. - Bonuses: Several welcome bonuses are available, including a seasonal package with a 400% bonus up to 2,000 EUR and 125 free spins, among others. - Payment Options: Supports Visa, Mastercard, Bitcoin, and Litecoin transactions, with a minimum deposit of 15 EUR. - Mobile Compatibility: A fully mobile-compatible layout without a dedicated mobile app. - Licensing and Safety: Operates under a Curacao license, ensuring safety and fair play. Magic Win Casino accepts all players, including those with GamStop bans, and offers self-exclusion options. However, it currently does not have a no deposit offer or a mobile app. For any issues, players can contact customer support via email, phone, or live chat. Magic Win Casino is recommended for its game variety, welcoming stance towards GamStop players, and its inclusion of a full-service sportsbook, making it a compelling choice for online gambling enthusiasts.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

284 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(284)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not use this company waited over a…

Do not use this company waited over a month for £463 keep getting told the same thing over and over it does not take this long to check details or send it to my account!! Scammers!!!

December 29, 2024
Unprompted review
Rated 1 out of 5 stars

Contacted my bank they said all the…

Contacted my bank they said all the payments have gone to all different merchants even a silver ware shop! Its a huge scam you will not get paid! Banks cannot do anything as we have approved the payments they said there is no way they can do a charge back! Expensive lesson learnt!

January 29, 2025
Unprompted review
Rated 1 out of 5 stars

This site is absolutely a scam!

This site is absolutely a scam!! I withdrawed about 2-3 months ago never received the money, constantly sent emails, live chats kept telling me to wait 7-21 days to do the checks which I think is strange anyway because I’ve never known any other gambling site to do this. Avoid at all costs!! Do not deposit!!

November 21, 2024
Unprompted review
Rated 1 out of 5 stars

Missing Withdrawal

Anyone have any tips on how to receive your withdrawal?
I’m at 19 working days since I requested and haven’t received any emails and now live chat is not working. Can anyone recommend what to say or how to say it in order to receive your withdrawal? Thank you!

January 16, 2025
Unprompted review
Rated 4 out of 5 stars

I made my first withdrawal request 2…

I made my first withdrawal request 2 weeks ago for £700 which was processed within 24 hours. I made a further request last week for £800 and then read these reviews. The withdrawal wasn't processed after 2 days, so I panicked and assumed that I wouldn't get payed however the payment landed in my bank today. I love the slots available and have has a very positive experience .

January 13, 2025
Unprompted review
Rated 1 out of 5 stars

Good news UK players ….

Good news UK players ….

After 14 weeks they paid me £1500. Awful IT support, I’m never playing there again.

I would highly recommend DONBET. I’ve won £20k in recent months and withdrew within 2 days

January 2, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM SCAM

SCAM SCAM SCAM SCAM

Avoid at all costs

I had about £3-400 winnings in the account after the welcome bonus offer and it had been fully wagered and ready for collection. I send my ID for verification and it failed. Fast forward a few hours I logged back in and my balance was at 6p.

I immediately logged into the chat to see what happened and they claimed I had spent it, which was completely not true so I asked them for the proof of asked have I been hacked. The website also kept logging me out and I explained all this. I thought it may if been a glitch so I left it and went back later and the log in kept saying access denied so once again I went to the chat who claimed that I spent the money myself and I went into chat told them I was hacked and asked to have my account closed.

None of this happened I asked them was I hacked but I certainly never asked for the account to be closed. They also tried to claim failed deposits where made multiple times from my bank which is also lies the bank has no record if it. I asked for an investigation to which they said you are no longer out customer and the account cannot be reopened and just ended the chat.....

Absolutely disgusting behaviour even if I was hacked....which I wasn't, this response to the situation was absolutely horrible and they clearly just stole the money and didn't care about it.

Avoid at all costs, if your on GameStop just stop all these non GameStop sites are a joke and will find some way not to pay out or scam you

December 21, 2024
Unprompted review
Rated 1 out of 5 stars

Will change my review when my money is…

Will change my review when my money is paid in. Terrible website stolen money. Been 10 days and nothing.

Update, do not use this site. Ace customer service live chat advisor blocked me from ever doing live chats because I asked if it was a scam. Cho, Becki also been poor advisors who show no empathy and shut chats. Now not able to contact. That shows, this is a scam and I will be going to trading standards.

If you pay my money - I will edit this review accordingly.

December 5, 2024
Unprompted review
Rated 1 out of 5 stars

Update on my previous review

Update on my previous review. This company is scum I waited 2 months got nothing and was blocked from their chat. My advice is claim a charge back through your bank. Be adamant about it and if your bank says they won't help say you'll get the financial ombudsman service involved. Got my money back shortly after that. Gather many screen shots of correspondence with this rat of a company by email chat and proof of your winnings. Also never use them in the first place and save yourself the trouble.

September 27, 2024
Unprompted review
Rated 1 out of 5 stars

Do not put your money in to this…

Do not put your money in to this casino!!
I put money in won 200, and have not seen it spoke to live chat multiple times and they have done nothing but blocked me access’s in to the account seriously someone needs to do something they are scamming many people

November 8, 2024
Unprompted review

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