Avoid this site at all costs, on the rare occasion of a win, withdrawal time is basically, as long as they can drag it out. Real money play returns are terrible, but whenever you play with bonus fun... See more
Company replied
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Review summary
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What people talk about most
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I have sent 9 emails starting in May trying to close my account with no response, keep getting emails regarding promotions etc though.Payouts seem to to take ages to come.Commision taken from payouts.... See more
Company replied
Before joining this site people should take heed of people’s complaints regarding payouts . They are great on replying an automated answer saying wait few days extra for payouts but they are shocking... See more
Company replied
Hi All i send All dokuments they ask me to provide, I spoke with almost 20 live agents ,I send around 30 Emails just to update my payment metod which they can check on my account from my deposit is di... See more
Company replied
2.0
Poor
396 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
I had multiple wins at 200 pound to 300…
I had multiple wins at 200 pound to 300 went to withdraw them. They were sat on the check phase for 3 days and didn’t budge. Tried to contact customer service which is stated at 24/7 which is a load is sh**. I also won 60 pound on a relax gaming using the coins on buckaneers wild. They took it straight from my account and tried to contact them and got nothing back for a few days. If you love throwing money away this is the best site for you.
April 26, 2025
Unprompted review
Reply from Magius
Dear Connor,
Thank you for sharing your experience. We regret any inconvenience caused and take your concerns seriously. Withdrawal processing times can vary depending on verification procedures. Our support team is available to assist with any issues, and we encourage you to contact them directly through support@magius.com so we can help resolve your situation as quickly as possible.
Best regards,
The Magius Team
Diabolical “company”
Respond to reviews. Do not resolve any issues. They tell you to email them but never respond. Diabolical “company”. DO NOT USE.
April 26, 2025
Unprompted review
Reply from Magius
Dear Georgina,
Thank you for your feedback, and we’re truly sorry to hear about your experience. We completely understand your frustration and sincerely apologize for any lack of communication. Please rest assured that we are here to help, and we'd love to assist you in resolving any issues. You can reach us directly at support@magius.com, and we will prioritize your case.
Kind regards,
Magius Team
Worth persevering with?!? YES!
UPDATE:
Aside from the slow withdrawal side of things which definitely could be improved on, I'm giving an extra star rating now as the slots have paid out some good little wins for me over the past few my months. Yes, I've had losses - but it's about knowing when to cash out or switch things up a bit, which is easier said than done. I would still like to be able to access more games that unfortunately aren't available in UK - please can you work on that?
APRIL 2025 REVIEW:
I wasn't impressed by the site to start off with due to not being able to access some games and having some technical glitches. I deposited a few small amounts on several occasions over a month+ and barely won anything back, which was unusual and disappointing compared to other sites. Customer service was a real human and prompt, but disappointingly unable to help refund me/offer good will gesture for me losing out on free spins a couple of months ago and some real cash due to a game issue (crab claw free game charged me when I thought it was free) so I disabled the app. However, I recently received via email 50 free spins and wagered them to come out with a good little win and the withdrawal process was within 48 hours hassle free. I think useful advice is to read the T&C carefully and be extra diligent in reading the game info RTP properly before deposit or play. There's definitely pros and cons.
April 21, 2025
Unprompted review
Reply from Magius
ear Christina,
Thank you very much for taking the time to share such a detailed and balanced review. We are genuinely happy to hear that you had a positive withdrawal experience and that our customer service team was able to assist you promptly, even if we were unable to meet all of your expectations at the time.
We especially appreciate your valuable advice to future players about reading the Terms & Conditions and carefully checking the game information and RTP before playing. This is indeed very important and we are grateful you highlighted it.
If you ever need any further assistance or have any questions, please do not hesitate to reach out to us at support@magius.com. We are always here to help.
Best regards,
Magius Team
DO NOT USE THIS SITE!!
DO NOT USE THIS SITE!!
MONEY LAUNDERS TOOK HUNDREDS FROM MY BANK
SCAM SCAM SCAM
April 1, 2025
Unprompted review
Reply from Magius
Dear Customer,
We’re very sorry to read about your concerns. Please rest assured that Magius does not charge any additional or hidden fees on deposits, and we take all allegations seriously. If you believe there has been any unauthorized transaction, we encourage you to contact your bank immediately and also reach out to our support team so we can investigate thoroughly.
You can contact us at support@magius.com for direct assistance.
Kind regards,
Magius Team
Thieves
You cannot disable your account via the website, you have to email the company. When j emailed the company they assured me they'd delete my account and 3 weeks later it was still active. I emailed again and they started offering me bonuses to stay, I never received these bonuses. Also you cannot withdraw any of your own money you've deposited, you have to wager it. It is outrageous. PLEASE DELETE MY ACCOUNT IVE ASKED YOU FOUR TIMES.
April 8, 2025
Unprompted review
Reply from Magius
Dear Rachel,
Thank you for sharing your experience. We're truly sorry to hear about the challenges you've faced with your account closure request and withdrawal process. We understand how frustrating this situation must be for you.
Please know that your concerns are important to us. To assist you further, we kindly ask that you reach out to our support team at support@magius.com. They are available to address your issues and work towards a resolution.
We appreciate your patience and hope to have the opportunity to resolve this matter to your satisfaction.
Best regards,
The Magius Casino Team
Do not use stay away awful you complain…
Do not use stay away awful you complain and they block your account with money still in this happened to my friend I asked to be banned as I did not want to gamble any more and they reopened the account and get constant email goading me to play now on gan ban so they can't keep doing it but absolutely vile scam artists
April 14, 2025
Unprompted review
Reply from Magius
Dear Natalie,
Thank you for sharing your experience. We are truly sorry to hear about your concerns and we take responsible gaming very seriously.
If you would like us to review your case further or assist you in any way, we kindly invite you to reach out to us at support@magius.com. We are here to help and make sure your concerns are properly addressed.
Best regards,
Magius Team
Money laundering
Money laundering, total shit. You can milk people but you have to do it with grace and here they rob you live
April 16, 2025
Unprompted review
Reply from Magius
Dear Wojciech,
We sincerely apologize for the frustration you've experienced. We understand how upsetting it must be to feel that your concerns are not being addressed adequately.
Please know that we take your feedback seriously. To assist you further, we kindly ask you to reach out to our support team at support@magius.com. They are available to address your concerns and work towards a resolution.
We appreciate your patience and hope to have the opportunity to resolve this matter to your satisfaction.
Best regards,
The Magius Casino Team
Withdrawal issues
I have been awaiting my withdrawal for over the allocated time stated. I currently have almost 3k in the account and now I am unable to access the platform and been advised it’s due to technical problems. I just would like my money I have withdrawn processing and have access to the account and play with monies that are rightfully mine . I am feeling a little concerned after reading some of these reviews
April 10, 2025
Unprompted review
Reply from Magius
Dear Joe,
Thank you for reaching out and sharing your concerns. We understand how frustrating it must be to experience delays with your withdrawal and access to your account. Rest assured, we take these matters seriously and are actively working to resolve any technical issues as quickly as possible.
Please contact us directly at support@magius.com with your account details so we can investigate and provide you with an update on the situation.
Kind regards,
Magius Team
Do not use Magius.
Do not use. This casino is absolute scam.
I’ve been waiting now 13 days for my withdrawal, support has given me run arounds, saying it’s delayed, there’s been an issue etc.. no one has rectified the issues. They have zero issues taking money from people but when it comes to paying players it’s a nightmare. I highly recommend staying away.
Update since the casino has requested more info.
The max withdrawal limit is $700/CAD, up to 3 pending withdrawals at once and up to $10,500 a month for a level 1. That is the lowest I’ve ever seen a withdrawal limit. That’s terrible, I play these little casinos often and most are $25,000/day.
I requested the max amount of withdrawal which were pending for over a week & out of no where, the money was gone, there was a playthrough required and an active bonus which was never there before depositing.
They found a loophole to remove my wins and scam me out of money. I had $2250 in pending withdrawals and a balance of over $10,000 and they took everything. No explanation, no email.
I’ve requested to close my account, which they informed of the terms and conditions of closing the account which I told them I agreed too and lo and behold, my account is still opened and it’s been weeks.
March 31, 2025
Unprompted review
Reply from Magius
Hi Jordan,
Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you've encountered, we completely understand how frustrating and disappointing this situation must be for you.
We always strive to ensure that withdrawals are processed as quickly and smoothly as possible, and we regret that your experience has not reflected this standard. We also take concerns regarding bonuses, withdrawal limits, and account closures very seriously.
We would like to investigate your case further to fully understand what happened and work towards a resolution. Please reach out to us directly at Support@Magius.com with your account details if you haven't already, and our team will prioritize reviewing your concerns.
Your feedback is extremely valuable to us as we work to improve our services. Thank you again for bringing this to our attention.
Kind regards,
The Magius Team
What a joke
What a joke. Worst games I played.
Don’t waste your money on it.
Should be investigated.
April 4, 2025
Unprompted review
Reply from Magius
Dear Vincent,
We're sorry to hear that you didn’t have a positive experience with our games. We completely understand how disappointing it can be when things don't meet expectations.
Your feedback is very important to us, and we take all comments seriously as we strive to improve. If you would like to share more details or if there’s anything we can assist you with, please don’t hesitate to contact us at Support@Magius.com.
Thank you for taking the time to leave a review.
Best regards,
The Magius Team
IT IS A SCAM
Im telling you genuinely to avoid. No withdrawals. 5euro came out of my bank and had to cancel card. Strange all 5dtar reviews are "verified people". IT IS A SCAM. Do not play it. I won over 50k and it didnt even feel real because you can only withdraw £500 a day and I havent even got my first withdrawal from the 28th. Avoid. Spend your money elsewhere. I will change my review if money received. UPDATE: They have now locked me out!
March 28, 2025
Unprompted review
Reply from Magius
Dear Tom,
Thank you for your feedback, and we sincerely apologize for the difficulties you've encountered. We understand your frustration with the withdrawal process, and we take all concerns seriously. Our withdrawal policies are in place to ensure compliance with security standards and to provide a safe gaming environment.
Regarding your account, we encourage you to reach out to our support team so we can address your issue directly and work towards a resolution. We understand this situation is frustrating, and we are committed to resolving it as quickly as possible.
Kind regards,
Magius Team
I don't even know where to start it i…
I don't even know where to start it i send loads of emails and asked many times to shut my account but they just don't reply and ignore all emails stay away from this casino at all costs! The chat will pretend they will help you but at the end they just don't care..they don't care when people are desperate to be blocked or account to be shut it down
March 31, 2025
Unprompted review
Reply from Magius
Dear Jess,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We take requests to close accounts seriously, and it's concerning to hear that you’ve had difficulty getting a response.
Please email us directly at support@magius.com with your request, and we will prioritize resolving this matter promptly.
Kind regards,
Magius Team
Day 6 of trying to get my account…
Day 6 of trying to get my account closed due to the amount of text messages and emails I receive daily. STAY AWAY from this scam off a website
March 31, 2025
Unprompted review
Reply from Magius
Dear John,
Thank you for sharing your experience. We sincerely apologize for the inconvenience you're facing with receiving excessive messages. This is certainly not the experience we aim to provide.
Please contact us directly at support@magius.com so we can address your request to close the account and ensure this issue is resolved as quickly as possible.
Kind regards,
Magius Team
It is obviously fixed they charge extra…
It is obviously fixed they charge extra money when you deposit and try and blame the bank
I have tried to stop the sms messages I am getting daily they keep saying they will stop and they don’t,
I have messaged about 15 times via different channels and they still haven’t dealt with my request to close the account
Worst site ever
It is now the 2nd May and another 30 e mails and online chats and I am still getting daily SMS and my account is still open!
March 28, 2025
Unprompted review
Reply from Magius
Dear Tracey,
Thank you for your feedback. We're truly sorry to hear about the issues you've experienced, and we understand your frustration. We would like to clarify that we do not charge any extra fees on deposits, and any issues you're encountering with payments should be addressed directly with our support team.
Regarding the SMS messages and your account closure request, please contact us at support@magius.com so we can resolve this promptly and ensure your concerns are handled properly.
Kind regards,
Magius Team
Even after magius replied on my…
Even after magius replied on my previous review, account still not closed. I have sent over 20 emails to support. No action. Absolutely disgraceful
March 26, 2025
Unprompted review
Reply from Magius
Dear Lyn,
Thank you for sharing your feedback. We truly understand how frustrating it must be to deal with these ongoing issues, especially when you’ve been trying to close your account. It’s disappointing to hear that you haven’t received the support you need despite multiple attempts.
Please feel free to email us at support@magius.com to escalate the matter, and we’ll do our best to resolve it swiftly.
We appreciate your patience and are here to assist you in any way we can.
Best regards,
Team Magius
DO NOT SIGN UP BECAUSE THEY SET UP A…
DO NOT SIGN UP BECAUSE THEY SET UP A RECCURING PAYMENT OF SMALL AMOUNTS THINKING YOU WONT NOTICE, IM CALLING MY BANK RIGHT NOW TO GET MY MONEY BACK, THIS COMPANY IS A SCAM COMPANY THAT WONT EVEN CLOSE YOUR ACCOUNT EVEN THOUGH YOU MESSAGE "SUPPORT" TO DO SO....DO NOT SIGN UP ITS A SCAM
March 25, 2025
Unprompted review
Reply from Magius
Dear Rob,
Thank you for sharing your concerns. We're really sorry to hear about what you’ve experienced, and we understand how alarming it must feel to notice unexpected transactions on your account.
Please rest assured that we do not initiate recurring charges without a player's authorization. If you're seeing transactions you don’t recognize, it's important to get in touch with your payment provider to block any further charges and investigate the source. Additionally, we strongly recommend reaching out to our support team again so we can look into your account closure request and ensure it's fully resolved.
Your feedback is taken seriously, and we genuinely want to clarify what’s happened and make things right.
Kind regards,
Magius Team
Dont play in this casino
Dont play in this casino. Its a big scamers. A. Tif casino the chat. No work. If try contact via chat. Not posible. Run dont play there
March 24, 2025
Unprompted review
Reply from Magius
Dear Ovidiu,
Thank you for taking the time to share your thoughts with us. We're truly sorry to hear about your negative experience. It’s concerning to hear that you faced difficulties reaching our support team, and we sincerely apologize for any frustration this caused.
Please feel free to reach out directly to us at support@magius.com, and we’ll make sure to address your concerns promptly. We're committed to improving our services and ensuring a better experience for all our players.
Best regards,
Magius Team
Don’t waste you time or money
They reply but with no useful answers and the money you deposit shows up as multiple countries and it takes extra for overseas charges each time. I now can’t access my account or withdraw my funds
March 22, 2025
Unprompted review
Reply from Magius
Dear Dean,
Thank you for sharing your experience. We sincerely apologize for the inconvenience you're experiencing with accessing your account and withdrawals. Rest assured, we're committed to resolving this issue for you. To ensure that we can assist you promptly, please reach out to us directly at support@magius.com. Our team is here to help you and provide a clear resolution.
Best regards,
Magius Team
I had a session on roulette I had…
I had a session on roulette I had multiple numbers on including 20 I had 10 euro on 20 I hit the 20 number and no payment back I tried to speak with the dealer no answer back I chat with customer service they sed to check my bet history and send it to them it's a joke no money back no answer no nothing I just advise new players to this site to completely avoid this crowd
March 14, 2025
Unprompted review
Reply from Magius
Dear Florin,
We understand how frustrating this must have been, and we appreciate you bringing it to our attention. If there was an issue with your roulette session, our team is more than happy to investigate it thoroughly.
Please send your bet history details to our support team at support@magius.com, and we’ll ensure it gets reviewed properly. We’re here to assist you and want to make sure everything is handled fairly.
Best regards,
Magius Team
Original issues finally settled
Delays in process of self exclusion led to issues. Following communication with magius they have been helpful and understanding and this issue has been resolved to a satisfactory outcome
March 10, 2025
Unprompted review
Reply from Magius
Dear Andy,
We sincerely apologize for the delay in processing your self-exclusion request, and we understand how concerning this situation must be for you. We take such matters very seriously and are committed to ensuring that your requests are handled properly.
Please reach out to our support team directly at support@magius.com so we can resolve this issue immediately and take the necessary steps to prevent further deposits.
Your well-being is very important to us, and we’ll work quickly to ensure this is addressed.
Best regards,
Magius Team
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