I put the incorrect address on the order only realising after my friend said she had not received it. I took the hit and accepted it would not be delivered. A few days later Mailbakes contacted me abo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What a fantastic find this lovely baking company is! My son lives away and I have always made him a birthday cake so when I saw Mailbakes I thought I would give them a try. My son was absolutely de... See more
Company replied
So so happy with my order. It looked incredible & tasted even better! I had a slight issue with delivery addresses getting mixed up (my fault) and the team sorted it so quickly and made sure my order... See more
Company replied
Absolutely fantastic idea for letting a friend know I was thinking of her but I can’t be with her as I live so far away! She loved the cake and card. So convenient and easy, amazing quality and super... See more
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Company details
Written by the company
At MailBakes, we believe that life’s sweetest moments should be celebrated with something special. That’s why we’ve made it our mission to deliver freshly baked, delicious cakes paired with personalised greeting cards right to your door. Whether you’re celebrating a birthday, anniversary, a new job, or just want to brighten someone’s day, our cake cards offer a unique and thoughtful way to make any occasion unforgettable. Based in Liverpool, our bakery is dedicated to crafting high-quality cakes using the finest ingredients. Each cake is baked with love, ensuring it tastes as good as it looks. We know how important it is to send a gift that truly reflects your sentiments, which is why we offer a wide range of customisable options. From selecting your favourite cake flavour to personalising the accompanying card, MailBakes is here to help you create a gift that’s as special as the person receiving it. Our commitment to customer satisfaction doesn’t end at baking. We take pride in our seamless delivery process, ensuring that your cake card arrives fresh and on time, no matter where you are in the UK. With our easy-to-use online ordering system, you can send a sweet surprise in just a few clicks, making it the perfect solution for those last-minute gift ideas. At MailBakes, we’re not just delivering cakes; we’re delivering smiles, happiness, and a little bit of magic with every order. Join our growing community of happy customers and trust us to make your next celebration truly special. Because at MailBakes, every day is an opportunity to spread joy, one slice at a time.
Contact info
United Kingdom
- mailbakes.com
4.5
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service
Great service, easy to order. Arrived on specific date asked for.
Would use again.
October 18, 2026
Unprompted review
Reply from Mailbakes
Hi Colleen,
We love a gift that’s easy to send and arrives when it’s meant to! Thank you for choosing MailBakes. We hope your next order brings another lovely little moment to someone’s day. 💌
Kind regards,
MailBakes Team
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Bought these for a friend
Bought these for a friend, they arrived on time, lovely surprise for her and totally delicious- the Bruce was her fave!
October 22, 2026
Unprompted review
Reply from Mailbakes
Hey Amanda,
Thank you for your lovely review! We’re so glad your friend enjoyed the surprise and loved the cakes, especially the Bruce!
Kind Regards,
MailBakes Team
Easy to order, fantastic choices
Easy to order, fantastic and varied choices on the cards. The cakes had plenty of flavours to pick from. Sent for a friend's birthday he thought is was fabulous and delicious. Would definitely recommend, will be using them again.
September 30, 2026
Unprompted review
Reply from Mailbakes
Hey Shirley,
Thank you for your wonderful feedback! We’re delighted you enjoyed our card and cake choices and that your friend loved his birthday surprise. We look forward to baking for you again!
Kind Regards,
MailBakes Team
Ordered for a close friend's welcome to…
Ordered for a close friend's welcome to your new home, no one wants a bill as their 1st letter!
They were very happy to receive this letter!
October 20, 2026
Unprompted review
Reply from Mailbakes
Hey Maria,
What a lovely way to welcome your friend to their new home! We’re so glad our Cake Card brought a smile and made their first post a special one.
Kind Regards,
MailBakes Team
Not worth the money
Not worth the money . First of all ; when I ordered it was Sunday and was giving me an option of delivery before 1pm . I pay 6.75£ for delivery mind you it was in the morning around 10am as this was a surprise for my sister in law that couldn’t celebrate her birthday because my nephew was ill . Sunday goes by , Monday afternoon still nothing, I decide to contact customer service that tells me “oh sorry we don’t operate on Sundays “ well , then you should update your website that doesn’t specify anywhere that you don’t operate on Sundays . She issued a refund only for the special delivery (normal delivery is 4£) and the parcel gets delivered on Tuesday afternoon . The box had a picture on top that I selected but it was printed wrongly or damaged because there was a line in the middle . I’ve picked 4 different flavours for the cake but “they all tasted the same , just sweet “ said my sister in law . Which is disappointing considering the price . So not only the surprise was ruined (your whole brand is about cheering ppl up ) but the product was unsatisfactory. Thanks for nothing I guess , with the same money I would have ordered a fresh small cake to be delivered at her door .
October 18, 2026
Unprompted review
Reply from Mailbakes
Hey Francesca,
Thank you for taking the time to share your feedback. We’re truly sorry that your experience fell short, especially as you wanted to surprise your sister-in-law on her birthday. We understand how disappointing this must have been, from the delivery delay to the printing issue and the cake not meeting expectations.
We’ve reached out to you via Trustpilot to request a little more information so we can look into this further and work towards a suitable solution.
Kind Regards,
MailBakes Team
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Fabulous altogether
Cake was lovely according to my cousin.Fine and quick delivery. Thanks a million.
October 9, 2026
Unprompted review
Reply from Mailbakes
Hey Michele,
Thank you so much for your kind words! We’re delighted your cousin enjoyed the cake and that your order arrived quickly.
Kind Regards,
MailBakes Team
Reply from Mailbakes
Hey Sue,
Thank you for your lovely review! We’re so pleased your birthday surprise arrived on time and made the occasion extra special.
Kind Regards,
MailBakes Team
I love these
I love these , brought for a couple people now , can’t wait for my husband to get his on his birthday
October 20, 2026
Unprompted review
Reply from Mailbakes
Hey Maria,
Thank you for your orders and support! We’re delighted you’ve enjoyed sending our Cake Cards and hope your husband loves his birthday surprise too.
Kind Regards,
MailBakes Team
Lil Sis
I ordered this for my youngest sister for her birthday. She lost her husband last year so I wanted something special that would put a smile on her face. Enough cake for her and her 2 daughters. She loved it.
I forgot to say it was from me but in true Miss Marple style She deduced who sent it as I'm the only one who calls her lil sis.😀
Thank you Mail Bake another family success. x
October 19, 2026
Unprompted review
Reply from Mailbakes
Hey Mr Macdougall,
What a lovely story! We’re so glad your Lil Sis loved her birthday surprise and could share it with her daughters. Thank you for making MailBakes part of such a special family moment!
Kind Regards,
MailBakes Team
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Brilliant service so easy to order and…
Brilliant service so easy to order and my mum who is poorly really loved the surprise, she cried at the thoughtful message on the back of the box. Will definitely order again and my mum said she would also order
October 20, 2026
Unprompted review
Reply from Mailbakes
Hey Paula,
Thank you for sharing this lovely review! We’re so happy your mum loved her surprise and the thoughtful message. We look forward to your next order!
Kind Regards,
MailBakes Team
Second time using your company
Second time using your company , they were delighted with their gift, as were the first friends I sent one to the first time.
I only have one complaint that I did not get to taste how delicious the cakes were that they received. Excellent service once again, highly recommend.
I am going to have to treat myself to sample how good they are.
October 24, 2026
Unprompted review
Reply from Mailbakes
Hey Denise,
Thank you for choosing MailBakes again! We’re delighted your friends loved their gifts, and we think you definitely deserve a cake treat of your own next time!
Kind Regards,
MailBakes Team
Perfect gift!
I've ordered 3 within a week and all we're delivered quickly and well received by the recipients. It's nice to have another choice other than flowers and I will certainly order again.
October 23, 2026
Unprompted review
Reply from Mailbakes
Hey Tillie,
Thank you for your lovely feedback! We’re so pleased all three orders arrived quickly and were enjoyed by their recipients. We look forward to helping you spread more happiness!
Kind Regards,
MailBakes Team
Brilliant!
Easy to order, arrived on requested date, I have it on good authority that the cakes are amazing.
I've ordered twice from this lovely company and will use it again
October 17, 2026
Unprompted review
Reply from Mailbakes
Hey Carol,
Thank you for ordering with us again! We’re delighted your Cake Card arrived on your requested date and that the cakes went down a treat. We look forward to baking for you again!
Kind Regards,
MailBakes Team
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Brilliant !!!
Love this , I got it sent to my sister for her birthday and she was so happy it came exactly how I wanted it so easy to order and she said the cake was delicious !!! Will defo be ordering more in the future best thing to have come out for sending to someone to make their day a little better !!
October 20, 2026
Unprompted review
Reply from Mailbakes
Hey Cj,
Thank you for your wonderful review! We’re so glad your sister loved her birthday surprise and enjoyed the cake. We look forward to helping you make more days special!
Kind Regards,
MailBakes Team
Great treat
My friend loved her birthday treat of four different slices of cake and reluctantly shared it with her husband 🤣
October 20, 2026
Unprompted review
Reply from Mailbakes
Hey Christine,
Thank you for your lovely review! We’re delighted your friend enjoyed the birthday treat, even if sharing those delicious slices was a little difficult!
Kind Regards,
MailBakes Team
Nice idea and card is good - cake not so!
Nice idea and card is good. Really disappointed with the cake. It was highly processed and quite dry. I wondered if this would be the case. I will not be using this for gifts again
October 26, 2026
Unprompted review
Reply from Mailbakes
Hey Sally,
Thank you for taking the time to write your review. We’re really sorry to hear that the cake didn’t meet your expectations, and we understand how disappointing it is when the cake itself lets you down.
We’ve reached out to you privately via email so we can look into this further and put things right.
Kind Regards,
MailBakes Team
The order was delivered on day requested
The order was delivered on day requested and the recipient loved them said they were very tasty
October 17, 2026
Unprompted review
Reply from Mailbakes
Hey Salma,
Thank you for your kind words! We’re so pleased your order arrived on the requested day and that the recipient enjoyed the cakes.
Kind Regards,
MailBakes Team
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The order was perfect
The order was perfect. It arrived on the right day and my Mum was really impressed with the surprise. She is a great baker but never makes herself birthday cake and said it was fantastic!
October 20, 2026
Unprompted review
Reply from Mailbakes
Hey there,
Thank you for your lovely feedback! We’re delighted your mum enjoyed her birthday surprise, especially as she’s a great baker herself!
Kind Regards,
MailBakes Team
I’ve used mailbakes twice now and the…
I’ve used mailbakes twice now and the delivery, communication and cakes are perfect ! X
October 17, 2026
Unprompted review
Reply from Mailbakes
Hey Angela,
Thank you for choosing MailBakes again! We’re so pleased you’ve been happy with our cakes, delivery and communication. Your support means a lot to us!
Kind Regards,
MailBakes Team
My mum loved her cakes and said they…
My mum loved her cakes and said they were scrummy ☺️
October 19, 2026
Unprompted review
Reply from Mailbakes
Hey Deborah,
Thank you for your lovely review! We’re delighted your mum loved her cakes and found them so delicious.
Kind Regards,
MailBakes Team
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