Mailcoms Ltd Reviews 845

Placed an order online, in addition to a problem we had with the franking machine, which I'd never seen before, chatting with Nicky, she walked me through the process od resolving this. Great customer service

Excellent communication and Customer Service.

Communications from Sara, Jessica and Ashley were top notch and they were extremely helpful in upgrading our old outdated machine to a refurbished model.

Always very responsive and helpful to any queries. Great people to deal with!

Our old Mailcoms franking machine started to fail.
Contacted them and was guided through all the option by Ash.
He gave very clear and good information about getting a replacement machine and also organising the install for us as quickly as possible.
Ash came and installed the machine very quickly and then gave us a demo on all the features.
Also thank you to Sara who dealt with all the admin side of the changeover.
A simply great and easy swap over, the new machine is also a good improvement on our previous machine. Can really recommend Mailcoms, great job.

We experiences a problems with our existing Mailcoms franking machine. On contacting them, Ash called back very quickly, and suggested a number of options to try to fix the problem.
When none of these worked, he arranged for our machine to be collected, and taken to Mailcoms to be fixed, despite being out of warranty. The communication from Ash was excellent, and he kept me informed of what he was doing and how that was progressing.
When the repairs were unsuccessful, he talked through the different options, and helped us get a new machine very quickly.
The support and communication from the whole team, but particularly Ash, was great and really impressive.
I would recommend Mailcoms.

Great service, friendly staff, kept me up to date with everything so knew exactly what was happening and when.

Great communication, great price and super quick delivery

Ash was very knowledgeable and efficient dealing with my enquiry. He was also very personable and a pleasure to deal with.

We have had a issue with our franking machine,
we are in a enviroment where there is dust, the
support technician Ash Masey came and sorted the problem out, nothing too much and service with a smile and good advise to keep dust free.machine.

Many thanks Ash

Really helpful, clear, easy information and advise to follow to solve the issue I was having with a piece of equipment. Was solved fast, and was given helpful advise for the future if it ever happened again. Thank you!

I have always been very impressed with the service of Mailcoms. Easy to get hold of, a friendly team willing to support regarding any quires. A special mention to Ashley M and also Claire as part of the Mailcoms team who have both been extra attentive to assisting when called. Above and beyond.

Ash was excellent! Helped me solve the issue, and then when it was known I needed a new part he had it sent out to me the next day. Great, customer service. 10/10

We use Mailcoms for our franking and our old machine was running out of battery so the team organised a delivery of a new machine and collection of our old one - Ash, in particular, was a massive help with the set up of our new machine and organising collection of our old machine.
Will be more than happy to recommend Mailcoms to others.

We had a problem with the franking machine printing labels, I rang the office for advice, they were extremely helpful over the phone, however, it did need a engineer to attend on site to look at the machine. Ash Macey the engineer who came was fantastic, really helpful, and got the franking machine up and running in no time, thank you for your ongoing help and support.

I had an urgent query regarding a Special Delivery last week and Helen came back to me with all the information I needed. She also set up a call with Ash to give me technical advice which was so helpful. So thank you to them both. Nicky was also great in helping with ordering more printer ink and it was delivered immediately.

We have been using Mailcoms now for a while. My regular contact, Ash, has always been extremely helpful. I never have any issues, but any questions I have are always answered very quickly. To be fair, it has been an excellent service from the start.

I asked for TECHNICAL support from Mailcoms. Their technician DANIEL JONES rang. He was incredibly hostile and very unhelpful. Started shouting. suggesting it wasnt their problem. Wasnt prepared to help - i managed to get the help on you tube

We had an old franking machine which suddenly "died" , Mailcoms immediately understood our requirements and the urgency of our position and sourced a new machine in record time, turning round the paperwork by return.

Excellent customer service, helpful and efficient!

Having never had a franking machine before, I found Mailcoms on google and they came highly recommended. Sara in Sales was very informative and extremely patient with all the questions I had.
Excellent support from Ashley in helping to set up our new machine, and he left me assured that Mailcoms would be on hand at any time should I need. I would thoroughly recommend Mailcoms. Today I start my franking experience. Thank You.