Mainline Reviews 

Used Mainline for a shot notice FLT hire which was causing a production outage. The arrangements via the National Hire Desk were excellent, clear communication, single point of contact (Scott Spinks), validation of requirements, confirmation of order acceptance and delivery within 4 hours of issuing purchase order. Special mention of Scott who was excellent in his product knowledge and availability, he followed up all requests promptly and professionally. Very impressed. Would use and would recommend Mainline

Seen many bad reviews for this company and didn’t understand why until a recent experience with them. Hostile attitude towards my mother who regularly uses this service. Driver complained about driving in the snow and seemed to blame my mother for his car not being able to drive in it. She even offered a spade to help clear the snow off the road but did not receive any gratitude in return. (doesn’t make any sense?) Was not a friendly experience whatsoever and made the journey uncomfortable for her. Unacceptable as we are paying for a service only to be faced with unfair treatment. Would not recommend.

FM21ULP dangerous driving on the a5 and overtaking in dangerous places, not professional at all!

Currently staying at Nidd Hall and have used Mainline 4 times and the service has been excellent. On time and great value with good drivers and would recommend totally.

Ordered a cab this morning to go to the station. 10 minutes after the arranged time no one had come and I had to get a lift from a neighbour.
When I rang up this evening to see what had happened, the guy hung up on me.
Needless to say, not impressed.

Was walking my dog alongside one of Mainline's flatbeds when a strap with metal loop on the end was flung full-pelt, narrowly missing us, clanging onto the pavement. Shortly followed by another. When the Mainline employee was questioned he apologised but this was short-lived, when acceptance of his apology didn't follow immediately he questioned my attitude. When securing equipment, safer processes must be followed. This would also put into question the recruitment practices and training of their drivers. Would avoid in future.

Have an inability to arrive on time and the office have an aversion to telling the truth. Currently waiting for a pre booked taxi that is 20 minutes late which is in itself annoying but when calling the office James is content to lie about the cars whereabouts and then contradict himself if you call back. I would suggest using a more reputable and honest firm. Message for James - sometimes you make mistakes; just be honest and people will accept that - don’t repeatedly lie as you’ll loose customers and make yourself look a t*t

Mainline Taxis Harrogate
To be avoided !
22 minute wait to discover a 50£ fare from The White Hart hotel in Harrogate to Moortown Leeds 17 !
For the last 5 days the same journey at 30£ with other taxi services!
Abusive and arrogant services

The man who took my call this morning was extremely rude and put the 'phone down on me.

I needed to enquire whether the driver would be able to assist me with some heavy items, in return for a generous tip.

I am planning to go out this afternoon to purchase some bags of cat litter which I am unable to carry due to a disability.

I did not get so far as to ask the question. The man asked me in an angry/irritable tone if I wanted a taxi. I was enquiring in advance and replied 'not right away'; at which point he put the 'phone down.

I have had a number of similar experiences with this company. Do they not realise that this approach to dealing with people is very, very harmful to their business?!

Great experience , quick and cheap

Called the other day and the lady who took the call couldn't have been more helpful. Delivery/pick up was prompt and the machine worked wonderfully!