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Rated 1 out of 5 stars

This company has been absolutely horrible at delivering what they say they're going to. Their sales team promises the world but then do not deliver. Last year we didn't want to renew due to this, but... See more

Rated 5 out of 5 stars

Rawey Kansad did a wonderful job on designing our website! Went above and beyond expectations very professional, and courteous, easy to work with. Would highly recommend using them for your wed desig... See more

Company replied

Rated 5 out of 5 stars

Natalie was great - got me a fantastic deal too! I have used Main Street Host previously and I KNOW their work culminates in positive results. The first time I took advantage of their services my busi... See more

Company replied

Rated 5 out of 5 stars

My website has been under the care of Main Street for many years. I feel internet-nurtured, and have total trust in my personal agent, Jim Kloppenborg, who attends to my website concerns, pronto, with... See more

Company replied

Company details

  1. Online Marketing Agency
  2. Marketing Agency

Written by the company

Mainstreethost is a digital marketing agency with headquarters in Buffalo, NY, and offices in Las Vegas, NV & Youngstown, OH. Our ranks include SEOs, Writers, Designers, Developers and Strategists all working together toward the same end goal: our clients’ success. At Mainstreethost, our mission is quite simple: help your business grow through effective digital marketing services. We live and breathe digital marketing, and in an industry that is constantly shifting and changing shape, it’s our business to stay ahead of the changes.


Contact info

4.1

Great

TrustScore 4 out of 5

28 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

The fact that 57% of the reviews here…

The fact that 57% of the reviews here are negative should tell you something. I hired Mainstreethost to do SEO for me in May, and my website is still invisible on Google. When I have contacted my rep about this, I've been repeatedly told "It takes time." Well, you've had 4 months and I have not had a single inquiry as a result of my website. Time is money and I have spent both with no return on my investment.

September 22, 2023
Unprompted review
Mainstreethost logo

Reply from Mainstreethost

Hey Michael, thank you for sharing your feedback and we’re sorry to hear about the negative experience you’ve had. With our limited access to the site, there were a few issues that only your website company could fix and we worked together to gather the information needed to communicate those errors and resolve them. SEO does take time and we apologize that you were not yet seeing the results that you were hoping for.

We’ve made our Customer Care team aware of this issue and a team member will be reaching out to you soon.

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Rated 5 out of 5 stars

RYAN WORKS HARD TO TAKE CARE OF ME

Ryan has always been very polite, concerned to help me with whatever my concerns are and follows through quickly and keeps me posted!

August 1, 2023
Unprompted review
Mainstreethost logo

Reply from Mainstreethost

Thanks for sharing your thoughts, Carol—Ryan is one of the best and we’ll be sure to pass along the kind words!

Rated 1 out of 5 stars

False Aggressive Advertising and Poor Performance

This company is a scam. I used them for a whole year and they were useless. No noticeable improvement in the business website rank or leads. Websites that were managed by Fiver freelancer ($200 a year cost) ranked better than their service. Avoid at all cost.

July 1, 2023
Unprompted review
Mainstreethost logo

Reply from Mainstreethost

Hey John, thank you for reaching out and we sincerely apologize for the negative experience. We are hoping to gather some more information in order to better understand what happened here and ensure that it does not happen again. If you would be willing to share any further details about your experience, please reach out to our Customer Care team at 888-874-3791 so we can try to rectify these issues.

Rated 5 out of 5 stars

Mainstreet host Amazing Company

Mainstreet host, (James P.) WOW, you never disappoint., I have been with this company for over 4 years now and they go above and beyond what most companies in this industry would, with a great attitude and genuine motives, they really care about your business and growing it to the best of their ability, and what an amazing ability they have. Very professional, personable and knowledgeable! Could not and will not run my business without them.

March 27, 2023
Unprompted review
Mainstreethost logo

Reply from Mainstreethost

Thanks for sharing your feedback, Julian! James and the team have enjoyed collaborating with you on your digital marketing and we look forward to many more years of success!

Rated 1 out of 5 stars

I’m not sure what this company’s issue…

I’m not sure what this company’s issue is . The entitlement is beyond me. The fact that I received calls back to back is crazy. Then the last phone call I received was the icing of the cake. “ a’employer here “ wants to be entitled leaving me a voicemail basically saying why did I unsubscribe to her emailing list, I didn’t have to do that. And waste her time. Lol that’s business. Their are ppl who waste time daily. You can’t get mad at that. That’s what you signed up for, I’m not obligated to reply to anyone or be subscribed to anyones email list. Who do you think you are??????????? And with that being said this is why I didn’t call back or anything I thought it was off the constant calls from different numbers is really crazy to me .

Now please sense This employer feels entitled for a response back. Let’s make this CLEAR for the WORLD to see! Do not message or call me anymore. There, you got your response that you’ve been desperately itching for.

December 1, 2022
Unprompted review
Mainstreethost logo

Reply from Mainstreethost

Hey Tati, we sincerely apologize for the negative experience you’ve had. This is not the way we conduct business at Mainstreethost and our Customer Service team will be launching a full investigation into this issue to better understand what happened.

We understand that you are unhappy with a particular member of our company, and that individual’s actions are not condoned. However, we have a responsibility to protect the privacy of our employees so we have submitted a request through Trustpilot to remove the name of the employee in this review.

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Rated 1 out of 5 stars

So far I'm 3/4 of the way through a…

So far I'm 3/4 of the way through a year and the only time I hear from them is to run the CC... and that's only because I change it to get them to call me otherwise I don't hear from them at all. I've requested multiple times that I'd like to go over my acct with someone and they say they'll be in touch to set that up, bill the CC, and then 'poof' - ghosted... That's ok, you'll call to make this happen before you get your next payment...

August 19, 2022
Unprompted review
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Reply from Mainstreethost

Hey Matt, thank you for sharing your feedback and we apologize for the negative experience. We’ve made our Customer Care team aware of this issue and a team member will be reaching out to you soon to go over your account and hopefully resolve your concerns.

Rated 5 out of 5 stars

A new beginning, on a road to success!

From start to finish communication was awesome and rewarding! I kept abreast! My thinking, thoughts regarding my business objectives, were all solve and the final project fulfilled, and brilliantly reflexes what South Side Roots Inc., Is about in its industry! My passion is always about nurturing relationships, At Mainstreethost that has began! Thanks to the excellent team members that worked with me! Each of you are greatly appreciated! Thank you all so much!
Sincerely,
Richard L Dobbins Jr.
President/CEO
South Side Roots Inc.

April 29, 2021
Unprompted review
Mainstreethost logo

Reply from Mainstreethost

Hey Richard—thank you so much for the kind words! It's been an absolute pleasure working with you to create this new beginning for South Side Roots Inc. and we appreciate your unwavering positivity and ideas throughout the process. We feel lucky to have been chosen as your digital marketing team and are excited to continue working together to grow your business!

Rated 1 out of 5 stars

Poor return on investment

one star:
I gave this firm a lot of money to do seo and website content. Signed a one year contract 12/20. They put some effort in the first month but after that, it was one quick phone call each month by the account coordinator followed by an email with a ranking and traffic report, The account manager who sold me the 12 month plan spoke to me twice. In December 2020 and December 2021. Set up my google ad spending, but did not even monitor it for me. They will blame covid for the poor performance of my web site endeavor, but that was not the case. The company did not put in the effort or the time on my site.

January 27, 2021
Unprompted review
Mainstreethost logo

Reply from Mainstreethost

Hey Brian—we're sorry to hear about the negative experience you've had. Our SEO services are built on time and research, and we aim to frequently monitor our work to ensure we are always moving in the right direction. If not, we evolve our approach. Organic growth takes time and we apologize that you were not yet seeing the results that you were hoping for.

We want to better understand what happened with your account so that we can prevent this in the future—if you would be willing to have a more in-depth conversation about your experience, please give our Customer Care Team a call at 888-874-3791.

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