Mairdi Reviews 5

I purchased the MAIRDI® M200V Bone Conduction Headphones with Noise Cancelling Mic from mairdi.com on December 9, 2025. Unfortunately, this has been one of the worst customer service experiences I’ve had.
From the start, the product failed to meet basic expectations. The battery life is less than three hours, which makes it impractical for a normal workday, and there is no microphone mute capability, a critical feature for professional use. Because of these issues, the headset was not a viable option for my daily work.
On January 14, 2026, I emailed support-at-mairdi.com requesting a return and refund. I received no response. On January 15, I followed up to report an additional issue: the unit would no longer charge at all. Again, no response.
On January 16, I followed MAIRDI’s own website instructions to formally request a return. To date, I have received no reply and no return authorization.
Because MAIRDI would not respond, I opened a dispute with Citi, the credit card used for the purchase, on January 19. Citi contacted MAIRDI on January 21, but MAIRDI did not respond to Citi until March 3, and at no point did MAIRDI attempt to contact me directly.
On March 22, Citi ruled against my dispute, stating that the charge would stand because “the merchandise is still in your possession.” This is an unreasonable outcome, as it has been impossible to return the product without any response or return instructions from MAIRDI.
I am now stuck with a defective product that the company refuses to accept back or even acknowledge. I strongly recommend staying far away from MAIRDI based on this experience. I would also encourage consumers to consider using a credit card provider or bank that is more willing to apply common sense in situations like this.
This is the first product I have attempted to return in years outside of Amazon, which handles defective products far more responsibly. Unfortunately, MAIRDI does not.

I have compared this bone conduction headset side-by-side with "SHOKZ OpenComm2 UC - Bone Conduction Bluetooth Stereo Computer Headset with Boom Mic" as well as with a Jabra STEALTH tiny in-ear headset.

I have conducted a call with someone else, switching headsets and the other caller could not tell the difference between the headset call quality as well as the noise cancellation. I tried playing background music, being in the same room as the washing machine, and running the sink.

First off, the bone conduction implementation takes a second to get used to, but not long it was comfortable. If you want to isolate the sound, it comes with a nice set of silicone earplugs you can use to not have to hear other sounds, but I prefer without the plugs for things like running and biking where I have to be aware of my surroundings.

Great customer service and thankful for a nice looking headset

My husband loves these headphones! Durable and super flexible! He likes how these don't actually press on his ears, they sit beside them. And even with all the moving he does they don't budge, they stay put! He says the sound quality is still amazing! Music and calls are crisp and clear, no distortion. And the bluetooth connects quickly! These are not bulky, lightweight and affordable!

This is the first pair of bone conduction headphones I've owned. My daughter Arleenah has recommended this type of headphone for me for a while. My entire family spends a great deal of time with headphones on. For me, the earplugs are just inconvenient and become uncomfortable over time. For my daughters, the shape of their ear canal makes finding both comfortable, earplugs that fit, and that stay in a challenge. Since, Mairdi headphones are Bone Conduction Headphones, they're used without entering the ear canal. They have exceptional sound quality. They don't obstruct my hearing on a low setting. This eliminates the inconvenience of pulling earplugs in and out. I love that they stay in place. They also hang around my neck like a necklace when not in use and haven't fallen off. I had no trouble pairing it with my phone. It has a long life on a single charge. It's an impressive piece of equipment.