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Maison Baum is a digital-led wellbeing and lifestyle brand, using medical science and patented insoles to make the world's most comfortable high heels.
Germany
3.1
94 reviews
Hasn’t replied to negative reviews
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nice space, friendly atmosphere, high-quality comfortable shoes! my friend and I are very glad that we found out about this place. thanks to Irina for her attention and help! we left satisfied with our purchases!
I've bought shoes from Maison Baum for my partner and she loved them! We both liked the design, then she got happy with the quality and comfort.
Beautiful shoes, very helpful service. The team took the time to explain the shoes, show me different models and colors, and it was a very positive experience. I’m very happy to wear these shoes at my upcoming wedding! Thank you!
Incredibly comfortable shoes. I am super surprised and happy I finally found the brand that makes a comfortable beautiful shoe.
Finally, I found the solution for my Valgus feet. These heels have some technology so they change the pressure on my feet, and I do have not anymore all of the pressure on my toes. I can spend in these heels the whole they with no feeling of pain or other discomfort. Also, the quality of the shoes is very hight, very soft leather.
I have had an incredibly enriching experience as a design intern at Maison Baum. I did not only apply what I learned in university, but Chris and the rest of the team gave me many opportunities to learn new skills in graphic design, UX, and design research. I also was able to observe, learn and participate in how a business operates by using efficient and clear communication and collaboration. I also had a great time working with Chris, Saida, Lisa, Katja, and all my other co-workers, they were all extremely welcoming and helpful even beyond the office.
Professionalism! My girlfriend is positively surprised by the high quality of the shoes!
The best shoes in town! Super comfortable and chic. Love them!
These shoes are the perfect combination of comfort and style.
Quality of my classy heels is 10 out of 10
Incredible staff/nice service
Recommended by a friend.
go for it...
These are the only high heels worth spending money on. Amazing quality and comfort, plus the Maison Baum team is always ready to help understanding what sizing you should be looking for. 100% recommended
This company lacks basic operations processes and is not able to deliver the glamorous story they sell so well. Many businesses die because of that, and Maison Baum has all the chances to die if they don’t do something about it. The shoes look good. I only tried them in the showroom, and because I had an event lined up for which I needed the shoes, I ordered them on the spot. They were in stock, and I was told I would get them in 3 working days. Two weeks later, I still didn’t get a tracking number, which means the shoes have never left the warehouse, or are lost somewhere. I assume is the former. Customer service is very slow to answer, definitely not in the 1-2 days they promise, and without any concrete solution. I am planning to file a complaint with the European consumer protection agency, because this company takes it for granted it can act this way.
Reply from Maison Baum
Dear Ms. Sultan,
Thank you for sharing your recent experience with Maison Baum. We deeply apologize for the inconvenience and frustration you have experienced with our service.
We understand your disappointment and would like to assure you that we take your feedback seriously. We would like to address the concerns raised in your review.
We recently had a situation where half of our team was sick, and unfortunately, our stand-in personnel could not keep up with the pace. This resulted in a backlog of orders that we were not able to fulfill on time. We understand that this is not an excuse for your order delay, but we want to assure you that this was an exceptional situation and we are doing everything we can to improve our operations.
Furthermore, we would like to offer our sincerest apologies.
Finally, we hope you will consider giving us another chance to serve you in the future. We will do our best to provide you with the excellent service you expect and deserve.
Best regards,
Saida & The Maison Baum Team
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