MAISON de SABRÉ Reviews 1,375

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, noting that items like bags and phone cases are well-made, durable, and stylish. Many appreciate the elegant designs and premium feel of the materials, often exceeding expectations. The customer service is frequently highlighted as exceptional, with many people commending the team for their responsiveness, helpfulness, and professional approach in resolving issues. However, some customers experienced issues with orders and delivery, including lost packages or extended shipping times, even when express shipping was paid for. A few people also noted dissatisfaction with the company's return policy, which sometimes only offered store credit or alternative products instead of refunds. Additionally, a small number of reviewers found the product quality to be lower than expected, citing issues like dull colors or premature wear.

What people talk about most

Product

People report positive experiences with product, praising the quality, design, and functionality of items... See more

Quality

Customers consistently note positive experiences with quality, praising the superb and top-notch leather,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the excellent, responsive,... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the simplicity of ordering and... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers report extremely long delivery times,... See more

Based on these reviews

Rated 5 out of 5 stars

I absolutely love my Bucket Soft Tote in Plum Nude! The color is so elegant—neutral enough to match any outfit but still unique. The material feels soft yet sturdy, and the quality is top-notch. It fi... See more

Company replied

Rated 5 out of 5 stars

I bought a phone case (Manhattan Orange( and love it to bits. It gets so many comments and being a vibrant colour always makes my phone easy to find. I had an issue with the buckle and Maison de Sab... See more

Company replied

Rated 5 out of 5 stars

I ordered two Hello Kitty bag charms. One was meant for my sister’s birthday. Unfortunately they were lost in transit between Auspost and USPS. So, my first time purchase experience turned sour. But... See more

Company replied

Rated 5 out of 5 stars

I ordered a tote bag from this shop, and honestly, it’s way better than I expected. The fabric feels strong but not too heavy, and it carries all my daily stuff without looking bulky. The design is su... See more

Company replied


Company details

  1. Leather Goods Store
  2. Cell Phone Accessory Store

Written by the company

Step into the world of MAISON de SABRÉ, where luxury leather redefines the boundaries of elegance and craftsmanship. Our exclusive collections blend innovative design with traditional techniques, ensuring each piece not only meets but exceeds the pinnacle of luxury standards. Experience the distinction of meticulously hand-finished accessories that bring sophistication to every moment of your life.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Wonderful client service led by…

Wonderful client service led by Carmela. Lovely leather products, excellent value for money.

April 15, 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Julie,

Thank you for sharing such a thoughtful review.

We’re pleased to hear you’ve enjoyed both the quality of our leather pieces and your experience with our team. We’re glad the service stood out to you. It’s something we genuinely care about getting right.

We hope your pieces continue to bring you plenty of use and enjoyment, and we’d love to welcome you back whenever you’re ready for your next addition.

Thank you for choosing MAISON de SABRÉ. If you ever need anything or are thinking of adding another piece, we’re always here to help.

Warm regards,
The MAISON de SABRÉ Team

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Rated 1 out of 5 stars

Terrible product quality

This brand poses as a luxury brand and does a good job at advertising. But when your product arrives and isn’t as expected, they’ll refuse a return and insist on a store credit. This is a fast fashion brand posing as a luxury brand.

April 13, 2026
Unprompted review
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Reply from MAISON de SABRÉ

Hi there,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations.

At MAISON de SABRÉ, we stand behind the quality of our pieces and follow a structured returns policy to ensure consistency and fairness across all orders. That said, we understand how this situation may have felt on your end, and it’s not the impression we want to leave.

A member of our Client Services Specialist team has reached out to you directly to review your case more closely and work toward a resolution. We’d appreciate the opportunity to make this right.

We value your trust in MAISON de SABRÉ. Please know we’re committed to resolving this properly for you.

Warm regards,
The MAISON de SABRÉ Team

Rated 1 out of 5 stars

Inaspected costs too high, delivery time too long!

I bought a phone case. Delivery time was crazy long!
The product quality is ok as my expectation.

Furthermore I need to change it because I order the wrong size. At first I have to wait 1 week for the return authorisation and all the delivery and costum costs are on my side: from Italy it costs around €60 to receive the item and other €60 to send it back. For me too much!

April 12, 2026
Unprompted review
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Reply from MAISON de SABRÉ

Dear Sara,

Thank you for taking the time to share your feedback.

We’re sorry that your experience hasn’t met expectations, particularly around delivery timing, additional costs, and the return process. We understand how this can feel.

We also apologise for the delay in our response. Our team is working to assist each enquiry as promptly as possible, and we’ve already reached out to you directly to help with your return and the next steps.

Your feedback is important to us and we’ll continue to support you to resolve this as smoothly as possible.

We value your trust in MAISON de SABRÉ. Please know we’re committed to resolving this properly for you.

Warm regards,
The MAISON de SABRÉ Team

Rated 1 out of 5 stars

Deeply disappointing experience-not recommended

First order with Maison de Sabre - still waiting for it to arrive. Estimated delivery time long overdue. Customer service doesn't answer my emails - deeply disappointed!

April 3, 2026
Unprompted review
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Reply from MAISON de SABRÉ

Dear Docmum,

We're sorry to hear about your experience. This isn’t the level of service we aim to provide.

Our team has been responding to all incoming emails, so it’s possible our reply may have been filtered into your spam or junk folder. It may be worth checking there, just in case.

If you’re able to reach out to us again, we’ll prioritise your message and make sure you receive a clear and timely update on your order.

We value your trust in MAISON de SABRÉ. Please know we’re committed to resolving this properly for you.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

So happy with my Maison de Sabre bag…

So happy with my Maison de Sabre bag charms! Great quality and beautifully crafted.

March 20, 2026
Unprompted review
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Reply from MAISON de SABRÉ

Dear Carol,

Thank you for sharing this with us. We’re so pleased our SABRÉMOJI™ charms reached you and that they’ve become part of your collection.

Each piece is crafted with care, and it’s wonderful to know the quality and finish came through just as intended.

Thank you for choosing MAISON de SABRÉ. If you ever need anything or are thinking of adding another piece, we’re always here to help.

Warm regards,
The MAISON de SABRÉ Team

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Rated 5 out of 5 stars

recently purchased the fruit charms…

recently purchased the fruit charms from Maison de Sabre and I love them! The quality is superb, the leather feels great, and the designs are super cute! Perfect for adding a fun touch to my bag. Definitely worth it!

March 3, 2026
Unprompted review
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Reply from MAISON de SABRÉ

Dear Angelica,

Thank you for taking a moment to share this with us. It’s a pleasure to see our pieces become part of your everyday.

Every detail is considered with intention. From the leather we select to the final finish, so it’s rewarding to see that come through in everyday use.

Thank you for choosing MAISON de SABRÉ. If you ever need anything or are thinking of adding another piece, we’re always here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

I really like their phone case for the…

I really like their phone case for the premium feel. The one with card holder is handy for storing cards while being stylish.

March 23, 2026
Unprompted review
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Reply from MAISON de SABRÉ

Dear Consumer,

Thank you for sharing your thoughts with us. We’re glad to know the piece has been working well as part of your daily routine.

It’s designed to bring together practicality and refinement in a way that feels easy to carry and use every day.

Thank you for choosing MAISON de SABRÉ. If there’s anything else you’d like to explore, we’re always here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

Very good service.

March 23, 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Chris,

Thank you for your kind words. It’s always appreciated when someone takes a moment to share their experience with us.

We put care into every step, and it’s great to know it shows.

Thank you for choosing MAISON de SABRÉ. If there’s ever anything you need, we’re always here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

Im really happy with my purchase

Im really happy with my purchase. High quality leather large sling bag. ⭐️⭐️⭐️⭐️⭐️

March 22, 2026
Unprompted review
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Reply from MAISON de SABRÉ

Dear Arbee,

Thank you for taking a moment to share this with us.

We put care into every step, from the leather selection through to the finishing, and it’s great to know it shows in how it feels and wears over time.

Thank you for choosing MAISON de SABRÉ. If you ever need anything or are thinking of adding another piece, we’re always here to help.

Warm regards,
The MAISON de SABRÉ Team

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Rated 5 out of 5 stars

Excellent product!

So happy with my bag purchase. It looks great, feels nice, and fits effortlessly into my everyday style!

March 6, 2026
Unprompted review
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Reply from MAISON de SABRÉ

Dear Daphne,

Thank you for taking the time to share this with us. It’s always a pleasure seeing one of our pieces become part of someone’s everyday and work naturally with their style.

A lot of thought goes into how each bag looks, feels, and carries day to day. From the structure to the leather finish, every detail is made to feel easy and comfortable to use.

Thank you for choosing MAISON de SABRÉ. Whenever you’re ready for your next piece, we’re here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

The quality of their bags are excellent…

The quality of their bags are excellent and on par with other luxery brands. Planning to make another purchase.

October 23, 2025
Unprompted review
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Reply from MAISON de SABRÉ

Dear Jayson,

Thank you for taking the time to share your thoughts with us.

We put a lot of care into every detail, so it’s rewarding to know that it comes through in your experience. We’re looking forward to what you choose next.

Thank you for choosing MAISON de SABRÉ. We’re here whenever you need us.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

I ordered the new Poķèmon coin purse Nd…

I ordered the new Poķèmon coin purse Nd I love how it is made. Leather feel smooth and it is really cute. I wish they will release other characters

February 27, 2026
Unprompted review
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Reply from MAISON de SABRÉ

Dear Merk,

Thank you for taking the time to share your thoughts with us. It’s great to see this piece being enjoyed the way it was intended.

We’re glad it left an impression. We’ve noted your suggestion on future characters and will be sure to share it with our team.

Thank you for choosing MAISON de SABRÉ. If you ever need anything or are thinking of adding another piece, we’re always here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

I ordered the mini flap for my wife and…

I ordered the mini flap for my wife and she loved the design and how it fits her essentials when going out. The color also suited her and she's always using it even when just running errands. Thank you!

January 22, 2026
Unprompted review
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Reply from MAISON de SABRÉ

Dear Boy George,

Thank you for sharing this with us. It’s nice to hear how much she’s been enjoying it, especially as part of her everyday.

We love knowing it’s something she keeps reaching for.

Thank you for choosing MAISON de SABRÉ. If you ever need anything or are thinking of adding another piece, we’re always here to help.

Warm regards,
The MAISON de SABRÉ Team

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Rated 5 out of 5 stars

Durable and quality materials

I’ve been using their orange phone card holder for weeks now. The color is still as bright as it was when it was new. It holds 3 cards which I often use everyday.

March 3, 2026
Unprompted review
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Reply from MAISON de SABRÉ

Dear P. A.,

Thank you for taking the time to share this.

We’re glad to hear it’s wearing well with everyday use and that the colour has stayed consistent. That kind of durability is something we focus on, especially for pieces meant to be used often.

It’s great to know it fits your daily essentials comfortably and keeps things easy to access throughout the day.

Thank you for choosing MAISON de SABRÉ. If you ever need anything or are thinking of adding another piece, we’re always here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

Second time ordering and they never…

Second time ordering and they never fail me. Fast delivery and amazing products. I love their designs and colors.

March 5, 2026
Unprompted review
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Reply from MAISON de SABRÉ

Dear Ren,

Thank you for coming back to us again. It’s great to have you with us.

We’re glad to hear your second experience was just as smooth, especially with the delivery and overall quality. It’s reassuring to know everything arrived as expected and held up the way it should.

We’re glad the designs and colours stood out to you. Those details are something we focus on closely.

Thank you for choosing MAISON de SABRÉ. If you ever need anything or have something in mind next, we’re always here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

I love my fruit charms

I love my fruit charms and Shipping Is fast

January 20, 2026
Unprompted review
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Reply from MAISON de SABRÉ

Dear Jan,

Thank you for your feedback.

We’re glad to hear you’re enjoying your SABRÉMOJI™ Fruit Charms and that your order reached you quickly. They’re designed to add a subtle touch of personality while still feeling refined, so it’s nice to know they’ve found their place with you.

Thank you for choosing MAISON de SABRÉ. If you ever need anything or are looking to add another charm to your collection, we’re here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

Excellent and responsive customer…

Excellent and responsive customer service! Product quality is great and can be used everyday !!!

March 19, 2026
Unprompted review
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Reply from MAISON de SABRÉ

Dear Cami,

Thank you for taking the time to share this.

We’re glad your experience with our team felt responsive and easy throughout. That kind of support is something we pay close attention to and it’s great to know it came through on your end.

It’s great to hear the quality holds up in everyday use. That’s exactly what we aim for.

Thank you for choosing MAISON de SABRÉ. If you ever need anything or have something in mind next, we’re always here to help.

Warm regards,
The MAISON de SABRÉ Team

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Rated 5 out of 5 stars

Absolutely love my small messenger…

Absolutely love my small messenger sling bag! super sleek, great quality leather, and just the right size for daily essentials. Everything stays organized and easy to grab. Stylish, practical, and totally worth it!

March 22, 2026
Unprompted review
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Reply from MAISON de SABRÉ

Dear Libangan,

Thank you for sharing this with us.

It’s great to hear how well the Small Messenger Sling Bag is working for your everyday use. Having everything within easy reach, while still keeping things neat and streamlined, makes a real difference day to day.

We spent a lot of time refining the size and details so it’s great to know it works exactly the way it should.

Thank you for choosing MAISON de SABRÉ. If you ever need anything or are thinking of adding another piece, we’re always here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

Great customer service

Great customer service! Very responsive. The products are if good quality!

March 18, 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Nikki,

Thank you for taking the time to share this.

We’re really glad to hear you had a smooth experience with our team. Being responsive and easy to reach is something we focus on, so it’s great to know that came through on your end. It’s also nice to hear the quality of your pieces met your expectations.

Thank you for choosing MAISON de SABRÉ. If you ever need anything or have something in mind for your next piece, we’re always here to help.

Warm regards,
The MAISON de SABRÉ Team

Rated 5 out of 5 stars

SUPERB!!!

Recently got the Small Soft Hobo Bag and I love it! It’s stylish, versatile, and goes perfectly with every OOTD I have! It is such an easy everyday staple. 🥰

February 26, 2026
Unprompted review
MAISON de SABRÉ logo

Reply from MAISON de SABRÉ

Dear Mariness,

Thank you for sharing this with us.

It’s great to hear the Small Soft Hobo Bag has become such an easy part of your everyday. Finding a piece that works with everything and doesn’t need a second thought makes all the difference.

That effortless feel is exactly what we had in mind when designing it, so it’s nice to know it’s just right for you.

Thank you for choosing MAISON de SABRÉ. If you ever need anything or are thinking about your next piece, we’re always here to help.

Warm regards,
The MAISON de SABRÉ Team

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