Maisonette Reviews 632

My experience with customer service was both professional and helpful. I just wanted to add how prompt the customer service replied to my question. I would highly recommend Maisonette. The quality and price of the product is amazing.

Great website. Great quality costume for kids. Great customer service!

Extremely communicative, expeditious customer support! I've never experienced anything like it through an online retailer. Wonderful!

experience was great, issue solved.

Customer service is S tier!! Best out there!

Excellent support and FAST! I will be coming back for all baby goods!

Sent a request for information on a product and they were very prompt with returning an answer even when it was over a holiday weekend.

I appreciated the ongoing quick response

Great product, fast and very well-packed delivery.

I was greatly disappointed with the way my purchase was packaged and delivered. It was a gift for my niece’s baby shower and, since I could not attend in person, I wanted it to arrive as a thoughtful and well-presented gesture on my behalf.

Unfortunately, the package arrived in a very poor and unprofessional condition.
It did not resemble the description provided on your website, particularly regarding the gift packaging and inclusion of a gift message.

Instead of feeling confident and proud to have sent it, I felt embarrassed that this represented me at such a meaningful occasion.

This experience was far below the standard promised. It was unacceptable, and I expected much better quality and care given the cost and your reputation.

I brought the problem to your attention but you denied culpability saying that Petit Plume does not offer gift wrapping. That is NOT clear on YOUR website. I would not have bought the items had I known that.

Product delivered on the day it shipped. Lowest price found with free shipping. Order received as described. Kind, attentive customer service via email.
Would buy from Maisonette again :)

The customer service is great - I had a question about my order and they responded promptly and took care of the request right away

The products are great, and the customer service is even better!

I am extremely disappointed with my recent order. I purchased the Abigail 3-in-1 Iron Mini Crib from Maisonette, but was sent an entirely different item—a changing table. To make matters worse, I’ve had great difficulty contacting customer service to resolve the issue. When I called the number I found online, I was told I needed to contact the manufacturer directly. This is completely unacceptable, as my order was placed with Maisonette, not the manufacturer.

I expect Maisonette to take responsibility for fulfilling and correcting customer orders without pushing the issue onto the manufacturer. This experience has been frustrating and time-consuming, and I hope to see it resolved promptly.

Although the original item arrived damaged, the response and resolution was great

New customer. I placed an order. Had a question which you answered promptly. Totally pleased with order process and response to my question

The item was received quickly and was as expected, but there was an issue with a defective component. Maisonette responded very quickly to resolve the issue, getting a replacement sent the next day. Very pleased!