Maisonperigee Reviews 

I have recently received a coat that was ordered a couple of weeks ago. Unfortunately, it’s nothing like it was described on the website. The description was ‘wool coat’ but the product I received states 100%polyester. Nothing wooly about that. I have immediately requested a return to be processed through the email provided on their website. I have just seen the comments left by aggrieved customers especially when attempting to return items. I am checking my spam, given the company have highlighted their response often lands in spam. I will be updating this review in line with my return experience.

The waist belt makes such a difference, gives a really elegant silhouette. Pairs beautifully with jeans or a midi skirt.

Avoid this company at all costs . I wanted to cancel this order two hours after placing it , I emailed the company twice with no acknowledgement. The item arrived this morning and is beyond cheap . I would not wear it as it is the cheapest of fabric, not wool mix as suggested, I think it’s polyester. I’ve requested a refund and am waiting to hear back but I think sadly I will not get a response . A total waste of money

I ordered 2 jackets. They arrived and looked nothing like the picture and one was damaged . Eloise ( poss AI) replied. Came up with a suitable resove which I accepted.They would replace the damaged jacket and I could keep the damaged one , have it repaired. I had the jacket repaired at a cost of £20 . Eloise then revoked her offer. Still negotiating with them but don't trust them now. Do not order from them . Very untrustworthy and damaged items. Look nothing like the pictures. Update. New offer 20% back which is £17. They are arguing over £3 as I want the £20 it cost me to have it repaired. Pathetic response from them!

Strongly advise against ordering from this company: An update

I originally posted my review on 2 October, detailing my experience with this company. Unfortunately, things have only become more concerning since then.

More than 20 days later, the company has still failed to respond to my emails or address my requests regarding the return of a jacket, which I simply wanted to return in accordance with its own terms and conditions.

Yet rather than resolve a straightforward customer service issue, the company found the time to report my Trustpilot review as defamatory.

Trustpilot subsequently reviewed the matter and determined that my review was not defamatory, allowing it to be reinstated.

What I find astounding is that this company appears more interested in challenging legitimate customer feedback than dealing with the underlying problem.

The good news is that my bank has now refunded the purchase through its customer protection process, so I have recovered my money. However, that does not excuse the unnecessary time, frustration and effort involved.

My experience has left me with absolutely no confidence in this company's customer service or its willingness to resolve reasonable complaints. It feels as though ignoring customers is easier for them than addressing their concerns.

My advice is simple: avoid this company. Returning a jacket should never become such an ordeal. Whatever they are selling, it simply isn't worth the hassle.

I strongly advise anyone considering purchasing from them to think very carefully before handing over their money.

I too have been duped! I sent 3 emails and have not had a reply. I paid £72 for a blazer which is not the same colour or description as shown on there site. If this is an error on your part @maisonperigee please put it right and contact me. Update… you contacted me and still expect me to return an item to china, at a cost of £30, the jacket is nothing like the one advertised? It’s awful material, different colour and has less buttons!! Why should I pay? Your web site clearly shows premises in Basildon so why can’t a return be sent there? Why to an office block in china?