Maison Private Finance Ltd. Reviews 28

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional professionalism, responsiveness, and willingness to go above and beyond, even outside of regular office hours. Many people highlight the personalized and clear explanations provided, which made complex processes feel manageable and stress-free. Consumers frequently commend the outstanding service, noting its efficiency and the ease of their overall experience. Reviewers particularly appreciate the timely updates and the feeling of being well-supported and informed throughout their interactions.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

Customer service

Customers had positive experiences with customer service, consistently praising their helpfulness,... See more

Based on these reviews

Rated 5 out of 5 stars

Shih-Yu has gone beyond the expectations to help us with the mortgage service. He’s very professional and is willing to assist us anytime (non-office hours) He cares about his clients and is very... See more

Rated 5 out of 5 stars

Nishma has been brilliant and helped us with residential and BTL mortgages for over 10 years. She keeps us updated throughout the mortgage/re-mortgage process. She has been helpful with reviewing m... See more

Rated 5 out of 5 stars

Nishma, at Maison is truly brilliant! She had my mortgage approved within a week when another broker took 4 weeks, showing very little progress. Having spent so much already on legal fees I was ex... See more

Rated 5 out of 5 stars

First time buyer going through the motions and I was referred to Maison Private FInance, spoke with Nishma, who is so down to earth, always happy to answer any of my questions and really walked me th... See more


Company details

  1. Mortgage Broker

Written by the company

Maison Private Finance is a trusted, independent mortgage and protection brokerage committed to delivering tailored financial solutions with a personal touch. Based in the UK, we specialise in helping individuals, families, and professionals secure the right mortgage products and protection plans to suit their unique needs. With access to a wide panel of lenders and insurers, our expert advisers are dedicated to finding the most competitive and suitable options for every client, whether you’re a first-time buyer, remortgaging, moving home, or investing in property. At Maison, we pride ourselves on clarity, integrity, and exceptional customer service. We guide clients through every step of the process, simplifying complex decisions and ensuring peace of mind. Our bespoke approach means we take the time to understand your goals and circumstances, building long-term relationships based on trust and transparency. Clients value our proactive communication, expert knowledge, and genuine care — reflected in the strong recommendations and repeat business we receive. Whether you’re looking to secure your dream home or protect what matters most, Maison Private Finance is here to support you with dependable advice and a commitment to excellence.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28 reviews

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Rated 5 out of 5 stars

Highly recommend this broker

Highly recommend my broker , Shih-Yu Phang. From application to mortgage offer, the process was handled professionally and efficiently. Communication was clear throughout, documents were submitted promptly, and everything was explained in a calm and reassuring way. Thanks to his support, our NatWest mortgage offer came through smoothly. A big thank you for the excellent service and guidance throughout.#100%Trustworthy

April 9, 2026
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Rated 5 out of 5 stars

Working with Shih-Yu Phang has been a…

Working with Shih-Yu Phang has been a fantastic experience. His professionalism, attention to detail, and clear communication stood out from the start.

He navigated the mortgage process with confidence, secured a very competitive rate for us, and ensured we stayed on track throughout. What impressed us most was his responsiveness and ability to anticipate issues before they became problems.

If you are looking for a mortgage advisor who is both reliable and proactive, I would highly recommend Shih-Yu.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Never goes wrong with Shih-Yu

Shih-Yu has gone beyond the expectations to help us with the mortgage service.
He’s very professional and is willing to assist us anytime (non-office hours)
He cares about his clients and is very responsive. He could have all the things sorted within one day if it wasn’t us replying late with the documents and etc. Nothing to complain about really.
Thanks again for your patience and professionalism. I will be more than happy to continue using your service :)

February 4, 2026
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Rated 5 out of 5 stars

Thank you!

Dealing with Nishma has been a joy, everything so far has been easy and not as stressful as i had imagined. As a 1st time buyer this is has been a breeze.
Thank you so much!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

We’ve been in touch with Nishma since 2019 and she has been excellent in helping us getting mortgage sorted through out the years even in some complicated situations. We appreciate her professionalism and continuing support.

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend MPF for anyone in…


I highly recommend MPF for anyone in need of a knowledgeable and reliable mortgage broker.

Their expertise and commitment to client satisfaction are exceptional! helpful, responsive and pleasant.

An extremely professional service which I highly recommend.

July 1, 2025
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Rated 5 out of 5 stars

Good experience

Nishma Shah made our experience as first time buyers really bearable, explaining things that were difficult, making sure we understood and made informed decisions.
Will be using Maison finance again hopefully in the near future.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience working with Maison Private Finance. From start to finish, they provided clear, professional support throughout the mortgage process. They were always available to answer my questions and made what could have been a stressful process feel smooth and manageable.

Their attention to detail and commitment to finding the right solution for my needs really stood out. I felt confident and well-informed every step of the way.

I would definitely recommend Maison Private Finance to anyone looking for reliable, knowledgeable, and professional mortgage advice

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had a fantastic experience working with Maison Private Finance Ltd. Nishma was absolutely great throughout the entire process - she was professional, knowledgeable, and incredibly helpful in guiding me through the mortgage process. Smooth and straightforward experience.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Nishma shah

I worked with Nishma shah for my mortgage needs, and I couldn’t be more pleased with the service provided. From the beginning, she was knowledgeable, professional, and incredibly responsive.

Nishma shah took the time to explain all my options clearly, ensuring I understood every step of the process. Whether it was finding the most competitive rates, guiding me through paperwork, or answering last-minute questions, she went above and beyond to make the experience smooth and stress-free.

Thanks to Nishma’s expertise and attention to detail, I felt confident and informed throughout the process. I would highly recommend her to anyone looking for a reliable, trustworthy mortgage adviser.

November 23, 2024
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Rated 5 out of 5 stars

Informative and swift service

We enquired about remortgage options. Maisons found us competitive deals quickly. She advised on the best deal to save us money long-term. We will be using her again for our next remortgage.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding, Reliable Service

We've had the pleasure of working with Nishma as our mortgage broker over the years, and the experience has been consistently outstanding. She takes the time to explain complex mortgage concepts and illustrations with patience and clarity, ensuring we always feel informed and confident in our decisions. Nishma is incredibly responsive and always available to offer advice, often going above and beyond to support us, even at short notice. Her professionalism, attentiveness, and quick communication have made the entire mortgage process smooth and stress-free every time.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Nishma Shah was outstanding from start…

Nishma Shah was outstanding from start to finish. I was completely impressed with her professionalism and customer service which was second to none.
It was a pleasure dealing with Nishma and would highly recommend Maison Private Finance.
Keep up the excellent work!

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had the pleasure of being advised…

I’ve had the pleasure of being advised by Nishma on several occasions regarding mortgage deals, and I can’t recommend her highly enough. Each time, she has been incredibly efficient, responsive, and thorough. She made the entire process smooth and stress-free, always providing clear explanations and timely updates. Her professionalism and deep understanding of the market gave me confidence in every decision I made. If you’re looking for someone reliable and knowledgeable to guide you through your mortgage options, Nishma is outstanding.

May 15, 2024
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Rated 5 out of 5 stars

Friendly and professional

Nishma was very helpful throughout the whole process. I didn’t have a clue about mortgages at the start but she explained every step along the way at a level even I could understand. She constantly kept me upto date and continued to search for me the best deal until it was over the line. I really felt like she had my back. Thanks Nishma, I couldn’t have done it without you.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly Helpful

Nishma was incredibly helpful and really on the ball when it came to getting us rhe best rates. Couldn't recommend a better company to re-mortgage with.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Would highly recommend, very responsive, professional, knowledgeable and approachable. I will definitely be reaching out again for my next mortgage.

August 23, 2024
Unprompted review

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