Maisons du Monde France Reviews 

Wow! Seriously the worst service I’ve ever experienced. I have just had a sofa left outside by the delivery men because they said it was too heavy for them to carry, and they would not wait 10 minutes for me to bring in a helper. They didn’t even attempt to carry it through the very wide access areas because they just didn’t want to do their job! When help arrived my husband and his mate carried it through in 5 minutes without any problem! If you want a sofa actually inside your house I would buy from elsewhere!

Horrible, horrible experience! Ordered online on July 27, all items were in stock, were notified that the items have been picked up by the post and are to be delivered on August 3, then the delivery was canceled by the Post who emailed us to inform us that Maison du Monde has not shipped all the products in our order.

We have received absolutely no explanation from Maison du Monde about what happened or when we should expect the delivery.

Went to the store ourselves twice but apparently they can’t help with anything because we ordered online.

Online customer service was shamelessly lying that they shipped all our products and that they have been delivered to the Post Office. When confronted with the fact that the Post Office said they only received part of the ordered, they backtracked that indeed only part of the items were sent.

Further pressed, they literally say that they don’t know were the package is or when it will arrive at the Post warehouse. Such incompetence is just mind boggling and this company absolutely deserves bankruptcy. This is the most frustrating and unsatisfactory online shopping experience I had in my life.

Poor quality products that began falling apart after less than a month. Would not use again.

Ordered three pieces of furniture, but they were not delivered, they were kept in the warehouse of the MdM delivery company Cogepart. After waiting more than a month for the delivery, trying to contract MdM and Cogepart several times, I went to the MdM store in Draguignan, they helped me to cancel the order, and to re-order the furniture with pick up in the store. But it required six trips to the store to do that, and I live 40 km from the store.

Worst customer service ever ! I bought a lamp in March that arrived broken this I asked for a return. The company never showed up so I had to chaise Maison du Monde for a month to have them organizing the return. Now the company picked up the product but they never refunded me! I have been chaising them for 4 months now to get my money back and they just ignore me as I don’t get a single answer . This shop is a shame !

Be very careful! Though the products are great the customer service is appalling! It took three attempts to get the order right and nobody at MdM ever called me back. To add insult to industry my compliant was ignored for over a month. 1 star is too much. I am so disappointed and would not place an order again

according to the postcentre order n° 124082946 is delivered to my house but that is not true. I wasn't even at home that day since I'm not living on that adress yet. Tried to contact Maison du Monde via e-mail and phone without succes..

Very poor afterservice! Avoid if you can.

Several issues:
- wanted to make a complaint: they don’t have a process (which surely is illegal) and just say they took note but there will be no communication on how the complaint will be handled and what the outcome will be

- delivery of items: the transporter is extremely poor. They don’t turn up at the agreed time with no notice. You have to call them and then they deliver in a few days only. Expect customers to take time off work and don’t turn up - no respect. Mondial relay and aegis. They blame maison du monde but there is no accountability.

- return of item: transporter refused to take the item back. Maison du monde had confirmed twice that it will be no problem if we don’t have the original box.

- customer service keep hanging up. Impossible to get in touch with them.

- a lot of damage to items. Poor quality. They seem to be aware of it as they immediately offered a gift voucher.

Please don’t order from this company! I ordered items worth €3k, with an unknown delivery time at the time of order. I spoke to customer service and requested a delivery date to my house in France, advising it couldn’t be earlier as I wouldn’t be present. When I rang after the agreed date to find out where my order was they had attempted delivery on the dates I’d advised no one would be home. I’ve since spoken to customer service who have promised delivery and contact from Perrenot livraison. Nothing has happened, no emails have been replied to, and on my last call Maisons du Monde hung up. Buy elsewhere!

We bought the "PENELOPE - Dark Blue Vintage 3-Drawer Desk" and were so excited to receive it.

What a DISAPOINTMENT!!

It's very badly made. We could not finish making the table as the screws started to disintegrate. The screws for the top section don't fit properly and pop out at the top. So we left the table half built (i.e. without the drawers)

The paint has also started to chip (it's been 4 days).
Had we gone to Ikea, we would most likely have had a better quality table.

Further, we emailed the company and had no response. Will never buy from here again.

I'm super happy and satisfied with product quality, it was well packed and delevery was in estimated schedule. I definitely recommend Maison du Monde.

Top 👍🏼 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼

I am trying to get reimbursment for the item which was never delivered to me since February (order N° 95654527 ) .... In February I recevied an email that they will reimburse me (199 euro) and since then nothing...
5 months I call their customer services and 5 months they promise to transfer money "within 40 days".
I do not recommend this shop, you will not get your furniture and you will not get your money back :(

Appalling customer service. Items were delivered to courrier on time, but then nothing. Impossible to get though to customer service any other way than through Facebook (phone number doesn't work, email not responded to), we finally find out from the courier that they are still waiting on part of the order. In teh end Maison du Monde agreed to deliver what is alreday with teh courrier (no info on what is missing). Items finally delivered, but missing legs on sofa bed and half the lounge missing. Ask for feet to be posted and when can we expect the rest of the lounge. Told they cannot deliver part products. Offer to exchange in 8 weeks, even though website says available in 5 or we can keep the items and have a voucher. They offer an 80 euro voucher for a lounge worth 900, which we only received half of, not even 10%. In the end we cancel the offer, but they will no reimburse until items are picked up. How can we have any trust that they will actually pay? So I offer instaed to keep the broken / half missing items if they reimburse half the cost of the lounge given half is missing. They say they cannot do that, so pick-up and potentially no payment is the only possibility. This is unacceptable and a real shame as I actually really like the stuff that was delivered :-( Will definitely never order from them again though!

Bad business ever! I have ordered the mirror from their online website, order NR. 103699309 and I have waited and waited... the mirror had NEVER arrived! I tried to call, emailed several times but there were no response from their customer service lines, seem like they are not even exist.. I ended up losing money for the mirror and feeling stupid....DON'T order anything from them!

DO NOT BUY AT THIS COMPANY!
It's a scam.
We bought a Sofa and, after 3 weeks delay, I finally found a way to contact them to know that they actually had to cancel and order again (problem in the first order). After that, I had to wait another month. Once the due date has arrived, I called them once (next week we'll deliver), twice (we'll deliver for sure) and now they asked me for one more month. In total, it has been 3 months and on the sofa so far.

I have ordered a sofa in MDM Waterloo/belgium, it came at the expected time, however, broken. We agreed that they would come to pick it up and reimburse us, since the 3rd June 2021, I call them every week, at every call I hear a different version of the story and all the operators ensure me that a transport company will contact us in the coming days, too bad that this never happened, and I still have a broken sofa wrapped in (dirty) plastics in the middle of my livingroom. I understand that this is a common way of doing and the operators are trained to tell you "everything is fine now" for you to close the phone, but actually they do nothing. Considering the hours I spent over the phone with them, and considering that these are paid staff (one would hope), I cannot understand how is it more convenient for MDM to prolong this painful process instead of coming and picking the sofa.
Originally, I thought of re-ordering a sofa from them, after a month of painful return process, I am convinced that I will never EVER order anything else from them.

I habe bought from Maison du monde in Belgium in the past and I still have the table which I love so I decided to buy a buffet, this time from Switzerland.
The furniture is nice but the service.....oh my that is awful!!
1) they made a mistake in the delivery date by a month: too early, which is not bad but I was away..
2) my son was home and they were supposed to arrive between 16:00 and 19:00 and call 30 min before: they did not call and instead they arrived at 14:30 and my son just arrived by chance, because they were almost gone, intending to leave the buffet at the entrance of the bulding!!
3) they are supposed to deliver the furniture to the apartment, into the room where we wish to place it and unpack it and take the packaging material with (according to the store ) instead they left after placing the 2 packages in the room and my son had to unpack the whole thing, it is a LOT of packaging material!! It is delievered y the Swiss post and I know that Maison du monde is not responsible for them but they are responsible for the delivery and for what they promise!
4) I wrote to complain about it: no reply, totally ignoring the mail....
I like their store, the quality of the things I bought was fairly good but when I need customer service, I expect to get it!!! else I will rather pay more and go somewhere where I can get it

SCAM COMPANY!
They delivered half sofa and after 2 months no refund.
In order to get my refund they need to collect the first part of the sofa despite being their fault.
THE WORST CUSTOMER SERVICE EVER (they only tell you to be patient and that they understand)
ABSOLUTELY OUTRAGEOUS

Items listed as available online that are not in stock. Crappy costumer service to follow-up on the problem.