My daughter dropped hints about having a Jellycat Graduation Bunny, a week before her graduation. I searched the internet and ordered from another large company but their ordering system failed. Luc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What amazing service ……. It’s Sunday night I’ve just emailed Maison White to see.if it may still be possible to cancel my order. Reply by return acknowledging my cancellation and organising a refund.... See more
Company replied
This company is elite in many ways . High quality products Communication is exceptional Packaging is above and beyond exceptional. Prices are fabulous. One of the best businesses I have... See more
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I Purchase two Jellycat, which one of them was out of stock everywhere & they had it, absolute life savers! Easy & pleasant transaction, very quick delivery & let me know where it was every step of t... See more
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Company details
Written by the company
At Maison White we host a gorgeous range of gift, toys, home decor & furnishings from big brands such as Jellycat | Maileg | Laura Ashley | Le Toy Van | Katie Loxton | Emma Bridgewater | Moulin Roty | Sara Miller | Orla Kiely | My Doris | Gisela Graham | Top Model | Wrendale and so much more. Please note: we do not pay Trustpilot to collect reviews on this platform. Reviews here are organic or in response to our own review links found on our website/email communications.
Contact info
27 High Street, OX10 6RP, Benson, United Kingdom
- maisonwhite.co.uk
4.7
Excellent
320 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Second time of using them
Second time of using them. Excellent service yet again, and brilliant pricing. Not their fault with the delivery, it was lucky it wasn't bin day as the delivery man left it in our recycle bin! Would certainly use next time if the need arises.
June 24, 2024
Reply from Maison White ltd
Thank you for your lovely review, we're always glad to see returning customers.
We can add a delivery note to your order so the postie know the best place to leave your parcel.
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Very efficient service
Very efficient service. Goods posted 1st class. 👍👍👍
June 25, 2024
Unprompted review
Reply from Maison White ltd
Thank so much for your lovely review, we're pleased we were ale to help you get your order quicker.
Very good experience
Plushie toy and matching book were in perfect condition and the delivery was very quick.
May 28, 2024
Reply from Maison White ltd
Thanks for taking the time to review your experience, it’s much appreciated
Great service
Great service, I had an issue with a wrong address, I sent an email regarding and it was sorted immediately.
May 28, 2024
Reply from Maison White ltd
Thanks for the positive feedback, were glad we were able to help swiftly with the issue
Customer Service 10/10
I purchased a clock from Maison White, had an issue with it, they requested a video to show the issue, helped me to upload a large file and then sent out a replacement immediately, I have to say their customer service is excellent 👌 Would definitely purchase from them again.
May 24, 2024
Unprompted review
Reply from Maison White ltd
Thanks so much for your review Claire, we're so grateful for understanding customers such as yourself. We hope the replacement clock is ticking along nicely.
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Fantastic customer service!
Recently bought a lamp from Maison White which unfortunately turned out to be faulty. Contacted the company and was really impressed with the speed of reply and subsequent processing of refund. Great company to deal with. I would definitely recommend.
May 15, 2024
Unprompted review
Reply from Maison White ltd
Thank you for your kind review. We're always disappointed if a product is returned faulty, your understanding and appreciation of our service is so refreshing. We do hope to see you again :)
Reply from Maison White ltd
Thanks so much for your great review, we're glad we were able to help swiftly.
Reply from Maison White ltd
Thanks so much for the 5* review, we hope you are keeping well.
Excellent service
Bought three Jellycat Toys at competitive price. The items arrived well packaged and quickly. Good notification when dispatched and tracking details supplied.
April 24, 2024
Reply from Maison White ltd
Thanks for your lovely review, we are big fans of Jellycat too :)
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Reply from Maison White ltd
Thanks so much for the review, it's great that we were able to provide a great service
Great service. Prompt delivery
My granddaughter already has one of these soft toys. I just wanted a replacement. So pleased with service and delivery.
February 23, 2024
Reply from Maison White ltd
Thanks so much for your lovely review
Absolutely fantastic company
Absolutely fantastic company! I have been trying to find these certain jelly cats everywhere and couldn't until I stumbled across Maison White. They had amazing contact and constantly sent emails with updates on my order progress and delivery was extremely quick. The jelly cats themselves were in absolutely perfect condition and the packaging was lovely. Could not be more over the moon! Will definitely be buying from them again. Thank you so much!
February 29, 2024
Unprompted review
Reply from Maison White ltd
Thanks so much Lily, this is so lovely to read (I apologies for the delay) We too are big Jellycat fans at Maison White. I am so pleased you were happy with our service on all counts
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Reply from Maison White ltd
Thanks so much for the positive feedback
Fabulous products and speedy delivery.
Fabulous products, great prices and speedy delivery. Would definitely order again.
January 25, 2024
Reply from Maison White ltd
Thanks for the 5* review, we're pleased all was well and super happy you'd order again!
Reply from Maison White ltd
Thank you for the lovely review, we hope the bunny is still being well loved.
Reply from Maison White ltd
Thanks for leaving us a 5* review :)
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Great communication and quick delivery
Great communication and quick delivery, highly recommend.
January 25, 2024
Reply from Maison White ltd
Thanks for the great review
Le Toy Van Dolls House Laundry Set
Gorgeous little laundry set and my 3 year old granddaughter loves it. A great addition to her dolls house. It would have been good if the washing machine door opened, but still very well designed and good quality. The only downside is she pulled the little pegs apart, and the metal springs could then become dangerous, so we've taken them away until she is older. Overall a lovely little set.
January 25, 2024
Reply from Maison White ltd
Thank you for your review, we're pleased to hear you are happy with your purchase.
Please do pop us an email with some pictures of the issue, we would like to raise this with Le Toy Van.
Many thanks
Elise
Fabulous EB tray
I thought I would never get an Emma Bridgewater Union Jack tray unless I paid a ridiculous price on e-Bay
But they turned up here at a reasonable price and it was delivered within 3 days
Fantastic service. Will order from here again
January 29, 2024
Unprompted review
Reply from Maison White ltd
Thank you so much for the great review! we're glad to hear you are happy with the service :)
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