Major Fitness Reviews 

2,963
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 932 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the home gym equipment is extremely sturdy, well built, and functions smoothly for daily routines. People also really appreciate the fast delivery service and detailed instruction manuals that make assembly straightforward and manageable. Many buyers mention the incredible versatility and professional quality of the machines, making workouts convenient at home. Some reviewers were not happy with missing parts and scratched components upon arrival. Others noted that customer support responses could sometimes be slow or unhelpful when trying to resolve technical issues. A few consumers also mentioned that setting up the heavy equipment can take a long time.

What people talk about most

Product

Customers report positive experiences with the product, highlighting its amazing quality, sturdy... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the equipment feels sturdy, well-built,... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that shipments are generally fast, reliable,... See more

Customer service

People report ambiguous experiences with customer service, reflecting a wide range of opinions. While many... See more

User experience

Consumers find user experience to be positive and note that the overall operation is smooth and convenient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a F22 set up, and also several attachments including upgraded pulleys, lat pull down extender, and leg holder. The packaging isn’t great and several items arrived damaged with scratches... See more

Company replied

Rated 4 out of 5 stars

The B52 pro overall is a great system to add to our home gym. There are a few minor things that could be better, such as feet that are a little taller to allow you to get a wrench underneath and ti... See more

Company replied

Rated 4 out of 5 stars

Good equipment glad I purchased. Only issue I had was pieces came scratched up. Customer service worked with me on resolving the issue just thought they could have done a little more being I paid roug... See more

Company replied

Rated 5 out of 5 stars

I did have some issues with the assembly, the manual could have been much clearer (the video is much more helpful but can be better as well) and a couple of parts were missing. However support was gr... See more

Company replied


Company details

  1. #18 of 31 best companies in Fitness Equipment Store
  2. #63 of 81 best companies in Sporting Goods Store

Written by the company

MAJOR FITNESS was founded in 2021, specializing in creating versatile and budget-friendly strength training racks for fitness enthusiasts. To embody MAJOR's brand philosophy, we consider users pilots, aiming to design products as high-performance as fighter jets for users. With a dedicated team of fitness experts, MAJOR FITNESS focuses on research and development. The best-selling PLM03 multifunctional power rack and SML07 multifunctional smith machine have drawn customers worldwide; annual sales reached 50,000 units, earning widespread customer favor.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 23% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(2,963)

876 reviews in the last 12 months

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Rated 5 out of 5 stars

Very quick answer and took care of my…

Very quick answer and took care of my issue with no problems

April 22, 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 4 out of 5 stars

Great machine

Great machine, quality control needs a little attention. Two brackets did not have the holes drilled out. Luckily I have a drill press and the know how to correct the problem. This would be a huge problem for customers without the means to correct.

April 22, 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

recieved in a timely matter

recieved in a timely matter very happy with the equipment

April 22, 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

I’ve been trainThe Best Investment I’ve Made for My Fitness — Bar Noneing seriously for years

I’ve been training seriously for years, and buying the Major Fitness B52 with nearly every attachment available has completely transformed the way I work out. I genuinely cannot say enough good things about this machine.

The build quality is exceptional. It’s solid, sturdy, and feels like equipment you’d find in a commercial gym — but it’s sitting right in my home. I’ve put it through serious sessions and it hasn’t missed a beat.

What really changed the game for me is the time I’ve gotten back. No commute, no waiting for equipment, no wasted time — I just walk up and train. With a demanding schedule, that’s priceless. I’m actually working out more consistently now than I ever did with a gym membership, simply because the friction is gone.

The versatility of the B52 combined with all the attachments means I never feel limited. Cable work, functional movements, strength training — it’s all there. It’s essentially a full gym in one piece of equipment, and the attachments only multiply what you can do with it.

If you’re serious about training and value your time, stop hesitating. The B52 is the real deal. Best money I’ve spent on my health, full stop.

April 21, 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

THE EQUIPMENT CAME IN PERFECT…

THE EQUIPMENT CAME IN PERFECT CONDITIONS AND THE GUYS THAT ASSEMBLE THE EQUIPMENT WERE VERY PROFESSIONAL.

April 21, 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

Easy Setup & Great Quality

Easy setup and the quality is great for our in-home gym!

April 22, 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

It’s been great!

April 22, 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 4 out of 5 stars

The stickers could store better

The stickers could store better. I had a set that was a little crumbled.

April 21, 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 1 out of 5 stars

The worst shopping experience of my life

Probably the worst shopping experience of my life.

1. Ordered the B52 Pro.
2. Was told it was on back order and they wouldn’t have my color. A customer service rep tried to convince me to get another color. Meanwhile, the color I wanted was still showing as available on the website—very deceptive and shady.
3. I waited patiently. I received the set weeks late. It was supposed to come in five boxes. I received only four and could not build it. They completely lost one of my major packages.
4. I escalated until I received the last box, which took weeks.
5. I received the box. Three major pillars were damaged. Two were seriously scratched or dented. The third, the pillar with holes for the cable gliders, had holes that were completely misaligned and drilled off-center, making the cable gliders completely non-functional.
6. Waited weeks for replacement pillars. Finally received.

The machine works alright, not bad. The assembly instructions aren’t great. The quality of parts feels a bit cheap, but it gets the job done. But the shopping experience was so abysmal that I would not recommend purchasing from this company. Go with someone else, even if you have to pay more. It would take a lot to turn my opinion of Major Fitness around.

May 21, 2026
Major Fitness logo

Reply from Major Fitness

Dear Valued Customer,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at support@majorfitness.com and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Support Team

Rated 5 out of 5 stars

Excellent set and of high quality

Excellent set and of high quality! Would highly recommend. Fit perfectly in our workout room

April 21, 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 1 out of 5 stars
Major Fitness logo

Reply from Major Fitness

Dear Valued Customer,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at support@majorfitness.com and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Support Team

Rated 5 out of 5 stars

You guys are awesome

You guys are awesome. You guys fix the problem immediately and I love that didn’t have to go back-and-forth with BS so I really appreciate you guys fixing the problem. You guys are the best. I will recommend you guys to anybody.

April 16, 2026
Rated 4 out of 5 stars

I would like to start by saying I’m not…

I would like to start by saying I’m not sure the individual who wrote the instructions has put the B-52 pro together before. Step one was scattered amongst all the boxes so everything had to be open and laying out on the floor to get step one done. This is probably my chief complaint. Other than that. I’m very happy with the finish product and I would definitely recommend to a friend.

March 31, 2026
Rated 5 out of 5 stars

The equipment is top of the line

The equipment is top of the line. The customer service is top of the line. I had no problem putting my B52 smith machine together and it works better than advertised. Great company with great equipment.

April 15, 2026
Rated 5 out of 5 stars

I purchased the b52 EVO on 3/1 not…

I purchased the b52 EVO on 3/1 not knowing it was a pre order but when I reached out they let me know when to expect it and even pushed it up as soon as they could. It came in 1 coffin with everything which put my mind at ease not having to wait for any other shipments. The price was very fair and the assembly wasn't to difficult. The height was just perfect for my basement as I'm from the Midwest and want to be able to use it year round without having to deal with the cold in a detached garage. My ceiling was 83.5inchs and it barely fit. This machine is everything you could want in a home gym and well worth the price.

April 15, 2026
Rated 5 out of 5 stars

B52 Pro

I ordered the b52 pro for a major garage gym transformation and it's changed my life. Building it took hours and will need some assistance on certain parts but its well worth it. There might be minor issues with the Smith machine Barbell where one side hovers and the other side is locked in place but the Facebook group discusses this issue often and there's an easy fix to it. Other then that it's a smooth working machine and I don't regret my decision on purchasing. Also I ordered the blue and it's a cool color, highly recommend

April 15, 2026

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