Major Industries Reviews 19

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

Written by the company

When you’re first on the job, your gear should be the last thing you worry about. Major Industries is Australia’s trusted supplier of police duty gear, tactical equipment, and field-tested law enforcement accessories built for the frontline. Based in Tasmania and shipping fast Australia-wide, we equip police members, first responders, and operational professionals with gear that performs when it counts. We are Australia’s largest seller of Zak Tool USA-made tactical handcuff keys, known for strength and reliability. We also supply the innovative Williams Key for non-destructive door entry and the highly visible VisiBlu beanies, designed to improve safety and visibility in low-light environments. Our extensive range of mission-ready police and tactical equipment includes pre-configured load-out kits, LED torches, duty gloves, pouches, optics, and lighting solutions, all chosen for durability and real-world performance in Australian conditions. Every product we stock is field-proven, with no gimmicks — only gear we’d trust ourselves. We proudly carry top brands trusted by law enforcement and first responders worldwide, including Tasmanian Tiger, Platatac, Reebok, Olight, Leatherman, Guardian Angel, Merrell, RESQME, Key-Bak, HWI Duty Gloves, Edge Optics, and Condor Outdoor Tactical. Whether you’re on patrol, responding to a critical incident, or managing a high-risk deployment, Major Industries bridges the gap between what departments issue and what frontline professionals actually need — because the job doesn’t end when the shift does. ✔️ Fast shipping across Australia ✔️ Proudly blue-family-owned ✔️ Field-proven police and tactical gear, ready when you are Major Industries. Stay sharp. Never Off Duty.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Notch Experience from Start to Finish

I recently purchased a pair of Reebok tactical boots from Major Industries and couldn’t be happier with the experience. The pricing was excellent compared to other sites, and the order was processed and shipped out incredibly fast. The website itself is easy to use and felt completely trustworthy throughout the whole process, which made the purchase stress free. Everything arrived exactly as described and in perfect condition. Highly recommend Major Industries if you’re looking for quality gear at great prices with reliable service. I’ll definitely be buying from them again.

April 23, 2026
Unprompted review
Major Industries logo

Reply from Major Industries

Daniel, thank you again for the outstanding support and for taking the time to leave this review.

We take real pride in offering quality gear at fair prices, backed by fast dispatch and a straightforward, reliable buying experience. Knowing the process felt smooth, stress free, and delivered exactly as promised is exactly what we aim for.

We appreciate your trust and look forward to looking after you again next time.

Stay sharp. Never Off Duty.

Rated 5 out of 5 stars

Always excellent service

Always excellent service. Fast and reliable, quality products.

April 8, 2026
Major Industries logo

Reply from Major Industries

Thanks so much, Jacqui. We genuinely appreciate your support.

Providing excellent service, fast dispatch, and dependable quality is what we aim for every order. Great to know we delivered for you.

Major Industries
Never Off Duty.

Rated 5 out of 5 stars

Love the service and how quickly it’s…

Love the service and how quickly it’s dispatched

April 15, 2026
Major Industries logo

Reply from Major Industries

Thanks Angus, we appreciate the support. Glad to hear the service and dispatch speed hit the mark. We work hard to get quality gear out the door quickly and without fuss.
Appreciate you choosing Major Industries. Stay sharp. Never Off Duty.

Rated 5 out of 5 stars

Great products

Great products, and prompt service!

March 29, 2026
Major Industries logo

Reply from Major Industries

Hi Emma,

Appreciate you taking the time to leave this. Glad to hear the gear and service met expectations.

We focus on keeping things straightforward. Reliable products, dispatched promptly, and backed by support you can depend on.

Stay sharp. Never Off Duty.

Rated 5 out of 5 stars

Highly recommended

Super fast shipping, excellent product exactly as described, fantastic customer service, responsive communication, highly recommended.

March 17, 2026
Major Industries logo

Reply from Major Industries

Thanks for taking the time to leave this — we appreciate it.

Fast dispatch, reliable gear, and clear communication are exactly what we aim to deliver every time. Good to hear it landed as expected.

If you need anything further down the track, we’re here to help.

Stay sharp.
Never Off Duty.

Rated 5 out of 5 stars

Quick and easy

Needed to ask about a product; was quickly contacted by a real human. Easy to deal with, shopping occurred shortly after order went in, product arrived as described, nil issues. Would buy from again.

March 4, 2026
Major Industries logo

Reply from Major Industries

Hi Jess,

Thanks very much for taking the time to leave this review — it means a lot to a small Australian business like ours.

We put real focus on being accessible when members need product advice, keeping the ordering process straightforward, and making sure gear arrives exactly as described. It’s great to hear the experience delivered end-to-end.

If there’s ever equipment you’d like to see us bring into the range, we’re always keen to hear what members are actually looking for.

We appreciate your support and look forward to helping again when it’s time to upgrade your load-out.

Stay sharp.
Never Off Duty.

Rated 5 out of 5 stars

Gold Standard Local Business

Five stars! Great prices, lightning-fast delivery, and proactive communication. It’s a pleasure doing business with a local company that actually delivers on its promises. Don't hesitate to buy from them!

February 23, 2026
Major Industries logo

Reply from Major Industries

Damo — thank you for the outstanding review.

We genuinely appreciate you taking the time to share your experience. Fast dispatch, clear communication, and delivering exactly what we promise are non-negotiables for us — particularly when supporting those who rely on their gear.

Backing a Tasmanian-owned business means a great deal. We don’t take that trust lightly.
We look forward to supporting you again.

Stay sharp.
Never Off Duty.

Rated 5 out of 5 stars

Outer belt purchase - Brilliant service 10/10

I ordered a new outer belt recently, it arrived on time and has made a huge difference from issued set up.
I've dealt with James on numerous occasions over the past 5-6 years whilst working with Taspol. I've had outstanding service every time I've enquired or purchased gear. The communication has been amazing, quick and trustworthy, the gear has been shipped quickly and the aftercare has been amazing - I've lost and broken plenty of bits on the job! I can't fault the service and care received by James, I would 100% recommend Major Industries to anyone who's chasing gear. Supports the local community too, brilliant company, nice work fella.

January 11, 2026
Major Industries logo

Reply from Major Industries

Will, mate, I really appreciate you writing this.

I’m stoked the belt has made a difference to your setup. We’ve been chatting gear for a lot of years now and your support has honestly meant a lot to us. Knowing the kit is helping on the job and that you trust us to look after you is exactly why we started Major Industries in the first place.

Policing chews through gear, so aftercare is just part of the deal. If something breaks or goes missing, we’ll always do our best to sort it.

Thanks for backing a local business and for the kind words. It doesn’t go unnoticed. You know you can message anytime if you need anything.

Never Off Duty

Rated 5 out of 5 stars

Prompt

Prompt
Good communication
Got what l ordered

January 21, 2026
Major Industries logo

Reply from Major Industries

Thanks for the great feedback, Craig. Glad everything arrived as expected and that the communication hit the mark. We appreciate you taking the time to leave a review. Stay sharp. Never Off Duty.

Rated 5 out of 5 stars

Highly recommended.

Highly recommended Major Industries. 5/5. Quick and reliable service. Consistent communication via emails. Happy with the product. Thanks

October 21, 2025
Rated 5 out of 5 stars

Great local company dedicated to the…

Great local company dedicated to the customer, quick responses to messages aswell. Always as a solution.

September 23, 2025
Major Industries logo

Reply from Major Industries

Thanks so much, Joel. We really appreciate your support. We take pride in being local, responsive, and solution-driven for every member who reaches out. Your feedback means a lot to us and keeps the team pushing to stay sharp and deliver the kind of service we’d expect ourselves.

Stay sharp. Never Off Duty.
– The Major Industries Team

Rated 5 out of 5 stars

Excellent product

Excellent product , fit for purpose , good quality and price is reasonable. Quick delivery.

September 7, 2025
Major Industries logo

Reply from Major Industries

Thanks for the awesome review, Patrick! Great to know the product hit the mark on quality, price, and delivery. Appreciate your support.

Stay sharp. Never Off Duty.
Major Industries

Rated 5 out of 5 stars

Absolutely spot on! Never fails to impress!

Major Industries never fails to impress me with their incredible quality gear and prices.

The time it has taken for my orders to arrive in the post are phenomenal! At my doorstep within days!

Absolutely love checking out what's new on the website!

I will be buying from there again!!

August 17, 2025
Major Industries logo

Reply from Major Industries

Thanks Connor — we really appreciate the feedback. We put a lot of effort into keeping our gear deployment-ready and making sure it gets to members fast, so it’s great to hear that’s exactly what you’ve experienced. Glad you’re enjoying checking out the new drops on the site, we’ve got more coming soon. Stay sharp. Never Off Duty.

Rated 5 out of 5 stars

Easy online ordering and super quick…

Easy online ordering and super quick pick up options nearby! Exceptional as always!

June 19, 2025
Major Industries logo

Reply from Major Industries

Thanks so much, Luci! We're stoked to hear the ordering and pickup were smooth and fast. Always here to deliver the gear you need, when you need it. Stay sharp. Never Off Duty.

Rated 5 out of 5 stars

Quality 👌🏾👌🏾

Always have my support

March 1, 2025
Major Industries logo

Reply from Major Industries

Thanks Jon,

And we'll always have your back.
Stay Sharp. Never off duty.
Major Industries HQ Team

Rated 5 out of 5 stars

Great Service

Great service, quick delivery and good selection of products.

April 24, 2025
Major Industries logo

Reply from Major Industries

Thanks for the solid feedback – we appreciate you taking the time.

We pride ourselves on delivering fast, reliable service and backing it up with quality kit that’s ready for the job. Your support keeps us moving forward, and it's customers like you that help us stay sharp.

If there’s ever anything else you need for the field or off-duty, we’ve got your back.

Never Off Duty.
— The Major Industries Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look