Major Marketing Academy 

Reply from Major Marketing Academy

Jul 13, 2023

Awesome! Thanks for trying us out!

Reply from Major Marketing Academy

Jun 13, 2023

Hello! We're sorry to hear about your frustrating experience, and we apologize for any inconvenience caused. We take allegations of scams very seriously, and we can assure you that our intention is never to deceive or mislead our customers.

We would like to investigate this matter further to understand the specific issues you faced and find a suitable resolution. Could you please provide us with more details, such as your account information and the dates of your campaign? This will allow us to thoroughly review your case and address your concerns appropriately.

Customer satisfaction is our top priority, and we are committed to resolving any issues promptly. We value your feedback and want to ensure that you have a positive experience with our service. Please contact our customer support team so that we can assist you further. Reach out via info@majormarketingacademy.com

Reply from Major Marketing Academy

May 19, 2023

Hello Nana,

We sincerely apologize for the delay in delivering the results and the lack of communication regarding your campaign. We understand your frustration and disappointment, and we take full responsibility for falling short of your expectations.

The timeframe provided for the campaign results was based on our previous experiences, and we genuinely apologize for the extended delay you have experienced. We acknowledge that this has caused inconvenience and concern.

However, as explained to clients on their receipts, our timeline for product delivery is 7 to 14 "business days", not standard days. Business days do not include weekends & holidays, so the order may indeed still be on track!

Regarding the lack of communication, we deeply regret that your emails went unanswered. We strive to respond to all customer inquiries promptly, and we apologize for the oversight in this case. We understand the importance of keeping our customers informed throughout the process, and we will investigate this matter internally to ensure that it does not happen again in the future.

We want to assure you that we are not a scam and that we are committed to resolving this situation. We value your satisfaction and the trust you placed in our company. As a gesture of goodwill, we would like to offer you a full refund for the package you purchased. We believe this is the best course of action given the circumstances.

To initiate the refund process, please provide us with your order details or reach out to our customer support team directly. We will expedite the refund and work with you to resolve any remaining concerns.

Again, we sincerely apologize for the inconvenience caused, and we thank you for bringing this matter to our attention. We understand your frustration, and we are committed to learning from this experience to improve our services and prevent such issues from occurring in the future.

If you have any further questions or if there is anything else we can do to assist you, please do not hesitate to contact us directly.

Thank you for your understanding and patience.

Reply from Major Marketing Academy

May 19, 2023

Hello Kelvin,

Thank you for bringing this matter to our attention, and we apologize for the lack of response you experienced when reaching out to us via email. We understand how frustrating it can be when communication falls through, and we sincerely apologize for any inconvenience caused.

We pride ourselves on providing prompt and attentive customer service, and it is disheartening to hear that we did not meet your expectations in this instance. We apologize for the oversight and any frustration it may have caused you.

To ensure that we address your concerns and provide you with the assistance you need, we kindly request you to please provide us with the details of your email correspondence, including the dates and the email address you used to contact us. This will allow us to investigate the issue further and take the necessary steps to improve our communication processes.

We genuinely value your feedback and want to rectify the situation. In the meantime, we encourage you to reach out to our customer support team directly via DM on instagram or email so that we can promptly address any questions or concerns you may have.

Once again, we sincerely apologize for the inconvenience caused and any frustration you experienced. We appreciate your understanding and cooperation as we work to improve our communication channels.

Thank you for your patience, and we look forward to resolving this matter to your satisfaction.

Reply from Major Marketing Academy

May 19, 2023

Thank you so much for your kind words and for being a loyal customer of Major Marketing Academy! We greatly appreciate your continued trust in our services.

We are thrilled to hear that you have found value in our offerings and that you have been able to learn so much in a short amount of time. Helping our customers achieve their goals and expand their knowledge is at the core of what we do, and it's incredibly rewarding to see your positive results.

We are committed to providing top-notch education and resources to our clients, and your feedback serves as a validation of our efforts. We will continue to strive for excellence and deliver even more valuable content and services to assist you on your marketing journey.

If there is anything specific you would like to learn or any areas where you would like us to focus more, please don't hesitate to reach out. We are here to support you and ensure your continued growth and success.

Thank you once again for your wonderful review and for being a valued member of Major Marketing Academy. We look forward to serving you for many more years to come!

Reply from Major Marketing Academy

May 19, 2023

Hello Jeremiah,

We are truly sorry for the negative experience you have had with our service. We apologize for not meeting your expectations and for the lack of communication regarding the status of your order.

We understand that the delay in delivering the service has caused frustration and disappointment. We take full responsibility for our shortcomings in this situation. The delay was due to an unexpected backlog and an overwhelming surge in demand, which resulted in a slower processing time. However, we understand that this does not excuse the lack of communication on our part.

We are actively working to improve our communication channels and response times to ensure that our customers receive timely updates about their orders. We have also taken steps to address the backlog by hiring additional staff members to expedite the process. Unfortunately, a team member of ours passed away, causing a delay in our services.

Regarding the automatic rebilling, we apologize if there was any confusion or inconvenience caused. We notify clients about the monthly charge if you sign up for a subscription package in advance of purchase. We strive to be transparent about our billing practices, and we understand the importance of providing clear information to our customers. We will review our billing processes to ensure clarity and avoid any future misunderstandings.

We value your feedback and want to make things right. We would like to offer you a full refund for the inconvenience you have experienced. Please provide us with your order details or contact our customer support team directly, and we will process the refund immediately.

Once again, we sincerely apologize for the inconvenience caused and the negative impression you have of our company. We appreciate your feedback as it helps us improve our services. If there is anything else we can do to rectify the situation or address any further concerns, please let us know.

Thank you for bringing this matter to our attention. We hope you will consider giving us another chance in the future to provide you with a better experience.

Reply from Major Marketing Academy

May 19, 2023

Dear Eric & Team,

We are deeply sorry to hear about your negative experience and the perception that our company may be a scam. We take such allegations very seriously and want to assure you that we are a legitimate and reputable company.

We apologize for not meeting your expectations and failing to deliver the work you paid for. We understand the frustration and disappointment this has caused you. We would like to investigate the matter further to understand what went wrong and address it promptly.

To assist us in resolving this issue, could you please provide us with your order details and any relevant information about the services you have paid for? This will enable us to track down your order and take immediate action to rectify the situation. Please send us over an email so we can resolve this issue quickly!

Our commitment is to provide high-quality services and ensure customer satisfaction. We value your feedback and appreciate your efforts in bringing this matter to our attention. Rest assured, we will thoroughly investigate this issue and take appropriate measures to make things right.

If you would like to discuss this matter further or if there is any additional information you would like to share, please reach out to our customer support team directly. We are here to address your concerns and regain your trust.

Once again, we sincerely apologize for the inconvenience caused and the negative impression you have of our company. We are committed to resolving this issue to your satisfaction and hope to have the opportunity to restore your faith in our services.

Thank you for your understanding and cooperation.

Reply from Major Marketing Academy

May 19, 2023

Dear Mrs. G

We apologize for the delay in communication and the inconvenience caused. We understand how frustrating it can be to wait for a service without receiving updates.

We take your feedback seriously and we are truly sorry that we have not met your expectations in terms of communication and timely delivery. We strive to provide a reliable and efficient service to all our customers.

We experienced an unexpected surge in demand, which caused delays in processing orders. However, we fully acknowledge that this does not excuse the lack of communication on our part. We should have kept you informed about the status of your order and provided timely updates.

We understand that you found another service that delivered within a day, and we apologize for not meeting that same level of promptness. We are actively working on improving our processes to ensure faster delivery times while maintaining the quality of our service.

We want to assure you that we are not a scam and we take your concerns very seriously. We deeply regret the negative experience you've had so far, and we are committed to making it right. We will expedite the processing of your order immediately and provide you with regular updates on its progress.

Furthermore, we would like to offer you a partial refund as a gesture of goodwill for the inconvenience caused. We value your satisfaction and want to demonstrate our commitment to your happiness as our customer.

Please accept our sincere apologies once again. If there is anything else we can do to rectify the situation or address any further concerns you may have, please do not hesitate to contact us directly.

Thank you for bringing this matter to our attention. We appreciate your patience and understanding.

Please email us as soon as possible & we will get this situation resolved!

Reply from Major Marketing Academy

May 19, 2023

Hello Ethan!

Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay and any frustration it may have caused you. We understand how important it is to receive timely updates and clear communication throughout the purchasing process.

First and foremost, we want to assure you that we are not a scam. We take great pride in our service and strive to provide a positive experience for all our customers. We sincerely apologize for falling short of your expectations in this instance.

We understand your disappointment with the delay in starting the service. We experienced an unexpected backlog due to unforeseen circumstances, and we are actively working to address it. However, we completely understand that this does not excuse the lack of communication from our end. We apologize for the oversight and any inconvenience caused.

Rest assured, we take your concerns seriously, and we are taking immediate steps to improve our communication channels. We have implemented new protocols to ensure that our customers receive prompt updates regarding their purchases. Going forward, we will be more proactive in keeping you informed about the progress of your order.

We value your business and would like to make it right. As a gesture of goodwill, we will expedite the processing of your order and ensure that you receive our service as soon as possible. Additionally, we will provide you with a direct point of contact who will personally oversee your order and address any further concerns you may have.

Once again, we apologize for the inconvenience caused and thank you for bringing this to our attention. We are committed to learning from this experience and providing you with a better customer experience in the future. We hope you will give us another opportunity to serve you.

If there is anything else we can do to assist you, please do not hesitate to reach out to us directly via email. We will respond! We appreciate your patience and understanding.

Best regards

Reply from Major Marketing Academy

Mar 5, 2023

Thank you for checking out our services! We’re glad you enjoyed them, hopefully that will allow you to leave a 5 star review next time :)

Reply from Major Marketing Academy

Jul 29, 2022

Dee, thank you for the kind words & that's amazing to hear! Congrats!

Reply from Major Marketing Academy

Jul 28, 2022

J Music, we're sorry to hear you had this experience, it's likely that our replies simply ended up in your spam folder. We'd love to see how we could resolve this issue if it hasn't been resolved already. Please let us know as soon as you can