Received my mrnightmare hoodie a little earlier than expected and just recently a pig and invincible plush aswell, amazing quality. I also just got another plushie and a Wikipedia plush, cant wait for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
this is a great website, Plushies are awesome. I have two rn and I love them. this website is so cool. Creators can make plushies (with positions) Hey any creators reading this try making a plushie (i... See more
Company replied
Makeship is honestly one of the best companies I’ve ever ordered from. The quality of their products, attention to detail, and how much care they put into every plush is seriously impressive. You ca... See more
Company replied
Another extremely good experience from Makeship!! This time, my Axosun tshirt and Phonegingi plush have arrived ANDDD the gingi plush is PERFECTLY stuffed, as are all my other makeship plushes. and... See more
Company replied
Company details
Written by the company
Designed by Creators. Fueled by Fans. Fund limited edition Products made by your favorite Creators.
Contact info
422 Richards St, Suite 170, V6B2Z4, Vancouver, Canada
- support@makeship.com
- makeship.com
4.6
Excellent
2K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super cool plush
Super cool plush, great quality, great price, my gf loves it, thanks
February 8, 2025
Reply from Makeship
This review totally made our day! Thank you so much for sharing your experience! 🥰
Reply from Makeship
This review totally made our day! Thank you so much for sharing your experience! 🥰
Very helpful
Support was amazing, my original package came damaged and I got sent a replacement that also came in rough shape and they were kind enough to replace that as well, I am very grateful for it and am very happy with my experience.
November 22, 2025
Unprompted review
Reply from Makeship
Thank you so much for taking the time to share your experience! 💛
We’re really glad we could help make things right for you, and we truly appreciate your patience throughout the replacement process. Hearing that you’re happy with the outcome means a lot to our team.
Thank you again for your kind words and support — we’re grateful to have you with us!
Customer support and plush quality
I had pre-ordered a plush a while ago and ran into a bit of a money problem a few days before it's release. I emailed customer support and despite the refund policy, James refunded me. He was very kind and understanding. I appreciate it lots plus the service was quick and easy.
I have ordered previously from a different account and all plushies came in great quality, I will definetly order again some day.
December 16, 2025
Unprompted review
Reply from Makeship
Thank you so much for taking the time to share this kind feedback 💛
We’re really glad to hear that James was able to help during a difficult moment and that you had a positive experience with our support. It truly means a lot to us to know that our team’s care and understanding made a difference for you.
We also really appreciate your continued support and your kind words about the quality of our plushies — we’ll be happy to have you back whenever you’re ready to order again! 🧸✨
Wishing you all the best, and thank you again for sharing your experience with us.
Great customer service
Great customer service
Helped with an error placing my order
Fast to respond
High quality products
December 15, 2025
Unprompted review
Reply from Makeship
This review totally made our day! Thank you so much for sharing your experience! 🥰
Great customer service!
I’ve always loved Makeship, they make such great collectibles and cute items with the help of collaborators. The closest thing I can compare them to is Youtooz where they help create something cute and adorable for a limited time with great quality. Ive bought many things from them and recently I’ve been falling on money due to hard times, and so I had to cancel an order due to my issues. Shoutout to James for being awesome, he responded through customer service responded much quicker than I expected and canceled my order.
December 15, 2025
Unprompted review
Reply from Makeship
Hey There,
Thank you so much for this fantastic review, We’re thrilled that you had such a positive experience! 😃
No refund offerd from makership
The item was sent back to the shipper, I was offered to pay 8.99 to re-ship the plush or nothing, aka no refund. this is dumb as it will just force me to take time out of my day, just to have the bank force the refund for me.
December 15, 2025
Unprompted review
Reply from Makeship
Hi there, we are so sorry you had such a negative experience with us. We take this feedback really seriously and want to do whatever we can to rectify this situation.
We'd love to make this right, and you can expect an email from us shortly.
Carmela was great
Carmela was great! She took time to resolve our issue and followed up a few days later!!
November 29, 2025
Unprompted review
Reply from Makeship
This review totally made our day. Thank you so much for sharing your experience! 🥰
What a fab experience
What a fab experience. From ordering online, right up to delivery day, I had a great customer service and prompt communication. Product arrived in a lovely gift bag. Great quality. Well done!!
December 11, 2025
Unprompted review
Reply from Makeship
This review totally made our day. Thank you so much for sharing your experience! 🥰
Their customer service is excellent
Their customer service is excellent and attentive. They understand human needs and take initiative to help their customers.
December 6, 2025
Unprompted review
Reply from Makeship
This review totally made our day! Thank you so much for sharing your experience! 🥰
Top-notch customer service
We mistakenly placed an order (my son accidentally clicked "pay") and although their policy says no refunds, I asked if they could process a refund for us. Judith very kindly and graciously took care of it for us. Love Makeship's customer service and product quality! We will continue to support them!
December 1, 2025
Unprompted review
Reply from Makeship
This review totally made our day! Thank you so much for sharing your experience! 🥰
Very good and friendly customer service!
Second time ordering something from Makeship. First order went well, nothing wrong. But with my second order however my package couldn't be delivered due to unknown reasons. So I contacted the customer support and I was helped by Carmela. She responded pretty quick and was very friendly. She couldn't do much at this time and told me to wait until they receive my package and then she'd email me about it. Till this day I still haven't recieved my package which does concern me and I think it got lost. But I think I'll wait a couple of weeks until sending an email again I guess. As good as the customer support is, I do notice a lot of people have had issues with their orders in the last month. Not saying it's Makeships fault because obviously they can't do much about it but it's still frustrating for both the customer and the Makeship staff.
November 20, 2025
Unprompted review
Reply from Makeship
Thank you for taking the time to share your experience. We really appreciate your kind words about Carmela and our support team. We understand how frustrating delivery issues can be, and while some delays are outside our control, we’re always here to help and follow up as best we can. If you’d like us to check on your order again, please don’t hesitate to reach out — we’re happy to assist.
How I feel about the Plushie
The plush toy was just how I wanted it to be! So cute! It was worth the wait!
November 10, 2025
Reply from Makeship
This review totally made our day! Thank you so much for sharing your experience! 🥰
Amazing service and plushie
Amazing service, soft fabric, exactly as advertised, customer service is fantastic if anything happens, Wait is worth it.
November 10, 2025
Reply from Makeship
This review totally made our day! Thank you so much for sharing your experience! 🥰
I live in France I still haven't gotten…
I live in France I still haven't gotten my plushie but it isn't said that they can't ship to France don't buy.i also never received my command details nor the email with my order number to track it
December 6, 2025
Unprompted review
Reply from Makeship
Thank you for sharing your experience — we’re really sorry for the confusion and concern this has caused.
To clarify, we do ship internationally, including to France, and many of our customers there successfully receive their plushies. If you haven’t received your order confirmation or tracking email yet, this can sometimes happen due to email filters, a typo at checkout, or the order still being processed.
Please reach out to us directly at support@makeship.com, and our team will be happy to look into your order. Thank you for bringing this to our attention — we look forward to assisting you.
Great communication and response timing
When it looked like my order might have gotten lost, they responded promptly and kept in communication with me until I received my order.
November 26, 2025
Unprompted review
Reply from Makeship
Thank you so much for this fantastic review! We’re thrilled that you had such a positive experience! 😃
In the beginning I was frustrated with…
In the beginning I was frustrated with my order that was stolen...But Carmela took care of me and she make sure I get my order right an correct an she did one hell of a good job an she understood me .So package was sent again an I was happy with the results just want to sent thank u Carmela fir your help an support
November 27, 2025
Unprompted review
Good customer support
I'm a long time makeship orderer. This time I messed up and accidentally ordered something twice. When I talked to the customer support they were super friendly and helped me out, giving me a refund on one of the orders efficiently and friendly.
December 1, 2025
Unprompted review
Reply from Makeship
This review totally made our day! Thank you so much for sharing your experience! 🥰
Makeship are SERIOUS!
Hey, I've had a situation at the beginning of a campaign, and I never thought they would understand. But they did, and helped me in a very short time.
Marnelle was prompt, serious and eager to help, but most of all she was nice and that matters the most.
I recommend Makeship to everyone!
November 29, 2025
Unprompted review
Reply from Makeship
This review totally made our day! Thank you so much for sharing your experience! 🥰
Very professional customer service
Very professional customer service, I am really impressed.
Thank you
November 17, 2025
Unprompted review
Reply from Makeship
This review totally made our day! Thank you so much for sharing your experience! 🥰
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