Make Water Pure Reviews 

225
•
TrustScore 3 out of 5

3.1

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Rated 5 out of 5 stars

I’ve had my water distiller for almost 7 years now - best personal health investment I’ve ever made. Couldn’t be without it. Would recommend this company if you are thinking of buying. Cheers guys

Rated 4 out of 5 stars

Update: **New base sent within a few days good communication. After less than 10 uses the machine turns off after a few seconds, sometimes it may run for 2 mins then stops. Have contacted customer... See more

Company replied

Rated 5 out of 5 stars

Great website with lots of info & purchase options to make it easy to choose & make order. Friendly customer service, fast delivery & brilliant product. We drink much more water now we distill our own... See more

Rated 1 out of 5 stars

I asked support a question about their distillers prior to making a decision to buy and its been 4 workimg days so far and no reply even though they say they reply in two working days? Yes I have... See more

Company replied

Company details

  1. Appliance Store

Written by the company

We are proud to be the number one supplier of Water Distillers throughout the UK, Europe and the USA, helping people turn their ordinary household tap water into pure crystal clear distilled water for drinking. Join our many other customers and give your body the pure water it deserves.


Contact info

3.1

Average

TrustScore 3 out of 5

225 reviews

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3.1

All reviews

(225)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

I've been using the water distiller for years

I've been using the water distillers from Makewaterpure for years. The distillers last and it is easy and fairly cheap to replace parts. I love the fact that my distiller came with carbon filters for extra clean water and citric acid for super easy cleaning of the container. Also, delivery and service are fast and always friendly. Great company with high moral toward customers. Thank you.

August 5, 2020
Unprompted review
Rated 4 out of 5 stars

The distiller is fine, communication can be improved.

Okay after some communication issues the water distiller arrived, works fine.

July 10, 2020
Unprompted review
Make Water Pure logo

Reply from Make Water Pure

Hi Agi. Sorry to see your review. We tried to contact you shortly after your order on 29th June to advise of a delay we would have in processing. I am sorry if you have not received that communication. We have sent you a text message instead to the number we have from your order with a copy of our original message to you. To confirm briefly, your delivery will take place shortly after 14th July due. Please contact us via support@makewaterpure.co.uk or reply to the text message we have sent you. Regards.

Rated 5 out of 5 stars

I have been using my first distiller…

I have been using my first distiller from MWP for around 1 year and 5 months and all of a sudden it stopped working and I quickly got in touch with them and a lady called Lucy helped me and sorted the problem ASAP and Im very happy with their service, credit where credit is due, Lucy was great and I will purchase another distiller from MWP real soon....George

June 12, 2020
Unprompted review
Rated 5 out of 5 stars

Pretty simple to install and get going.

Pretty simple to install and get going.

Love the taste of the water and tank is easy to clean. It's being used everyday and the 3 litres is enough for drinking water for my family of 4.

Would reccomend to anyone who wants to reduce the tap and bottled water usage.

May 25, 2020
Unprompted review
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Rated 5 out of 5 stars

Cheaper than my previous make and seems much better

My more expensive distiller from another company stopped working after only 2 years. So when I saw that Make Water Pure was doing a 6 Litre one unlike anywhere else, I decided to try it. It arrived yesterday and so far I am very impressed. The design is much better than my previous one as there is a lip in the lid to enable the top to be lifted off easily..and it does open up much easier than my previous model from another company. It is also quicker....6 litres in under 4.5 hours, unlike my previous make which took 5.5 hours for 4 litres.
I also want to thank the clear and helpful customer service I received from Lucy. From reviews I see it is standard to be this thorough and helpful, again something I did not receive from the other company previously.
I have also just noticed their replacement parts which is something other companies don't offer. Also, the filters are more reasonable than the other company I bought from. One note of caution, when I rinsed the filter first of all that came free with it, I overdid it and squeezed it too hard so it ended up breaking apart. It is like a large tea bag so once wet shouldn't be man-handled too much as I obviously did! Thankfully the replacements are not a stupid price so lesson learnt and no big deal. I'm looking forward to using my machine, please God, for many years to come!

May 13, 2020
Unprompted review
Rated 4 out of 5 stars

Since my previous review...

Since my previous review, Jamie, the owner of the company, has been in touch and apologised unreservedly for the after sales service I experienced. After consideration and judging from the other and many positive reviews, I am inclined to believe that my experience is not typical. Things can go wrong in any omapny - it is the way in which it is handled afterwards that matters.

I would like to now re-evaluate and give the company 4 stars...one star has been held back due to the undue inconvenience caused.

December 3, 2019
Unprompted review
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Rated 5 out of 5 stars

Excellent Service

Really like their service, and exceeded my expectations. Would definitely use them again.

September 12, 2019
Unprompted review
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Reply from Make Water Pure

Thank you so much for the review!

Rated 5 out of 5 stars

Highly Recommended Company and Product

I highly recommend this company! Not only does the company owner give excellent customer service and good advice but I have been using their quality water distiller for years! It is made from good quality stainless steel and not cheap aluminium (which is harmful to the body) like some of the cheaper brand ones you can buy, which apparently don't last. This distiller provides excellent quality, pure, drinking water and I love the fact that you can buy separate replacement parts, if required, once the guarantee ends, rather than the whole unit, which would cost a lot more. This to me proves the honesty of this company. It's rare for me to write a review so they must be good! :o)

August 27, 2019
Unprompted review
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Reply from Make Water Pure

Thanks for the glowing review Colette!

Rated 5 out of 5 stars

Drink distilled water, because you care about your wellbeing.

The destillers from makewaterpure work really well, easy to use and has been really beneficial. I’ve had it for +2 years, and I feel the health benefits. Also makes cooking taste better. Customer service is excellent. To just see what remains of tab water here in Holland after 20L is quite disturbing, in Paris i’s even worse just after a couple of uses. Just a curiousity, even with a “natural” fluoride in The Hague is 0,18mg/L, that’s a full 5mg per week, that’s 2,6g a year. That and all the other junk that’s floating around, I’m really grateful that this company makes such good destillers, which make actually really delicious pure drinking water. Thanks!

August 15, 2019
Unprompted review
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Reply from Make Water Pure

Great review Thomas !

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Rated 5 out of 5 stars

Great customer service!

Lucy has been very helpful to us, she is very efficient and supportive. I bought a machine 3month ago, definitely worth having it! Thank you Lucy for being there for us!

August 4, 2019
Unprompted review
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Reply from Make Water Pure

Thanks for reviewing Make Water Pure Juno

Rated 5 out of 5 stars

I recently had my Distiller serviced

I recently had my Distiller serviced. It was returned to me looking very sparkly and almost new and of course was in good working condition.

About three or 4 months on, in the heat of the weather we've been having, the Distiller broke down. I contacted Make Water Pure and got quick service in responding and dealing with my query. I am now awaiting replacement part for my Distiller.

Service is key whenever I am ordering anything. Happy to recommend Make Water Pure and their Distillers anytime.

July 25, 2019
Unprompted review
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Reply from Make Water Pure

Thanks Melissa for reviewing

Rated 5 out of 5 stars

So helpful.

May I say how refreshing it is to deal with a company that puts the
customer first and is prepared to help.
If only all companies could be so easy to work with!
Totally recommend.

July 4, 2019
Unprompted review
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Reply from Make Water Pure

Thank you for reviewing Tone!

Rated 5 out of 5 stars

Works perfect.

Works perfect.. I just love clean fresh water..ty <3

April 25, 2019
Unprompted review
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Reply from Make Water Pure

Glad you are enjoying the fresh water from our Water Distiller John !

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Rated 1 out of 5 stars

Customer service

I wanted to get a replacement glass stopper for the glass jug, I asked if they could tell me how much it would be for a glass stopper as I wanted to add this to my order for carbon filters. Replies were two-word sentences, the first stating that they did not understand. Next, I was sent links to pictures of the glass jug and filters, finally, I was told it was a "sealed unit" and they did not sell lids. The shortness of the responses and apparent lack of interest in engaging in my requirements was unacceptable.

February 2, 2019
Unprompted review
Make Water Pure logo

Reply from Make Water Pure

Hello Lorraine

Sorry to see you have had an unfortunate experience with us. Please contact us so we can help rectify were possible. Regards

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