I placed an order from Canada. I paid the cost of First Class delivery. At the time of placing my order, it was indicated delivery within 10 days for my address. After 10 days, my order hasn't left ye... See more
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I've purchased 4 mini thongs from Malebasics in different colors. They not only fit just right they look great as well. For the serious sun bather this is the ideal thong to obtain that all over tan w... See more
UPDATED: The company came through and send me another item. Two weeks later, the original shipment arrived. Since I had already received the replacement, I offered to pay for it since it wasn't ri... See more
Company replied
Great experience with quick turnaround to receiving from ordering! All items were sent as stated and they are exactly what I wanted! Thanks, for being a retailer for Joe Synder brand!
Company details
- #20 of 28 best companies in Underwear Store
- #2 of 2 best companies in Lingerie Manufacturer
- #13 of 20 best companies in Lingerie Store
- #1 of 1 best companies in Lingerie Wholesaler
Written by the company
MaleBasics is redefining men’s underwear through bold design, premium quality, and true American entrepreneurship. Based in Miami, we create innovative styles that combine comfort, performance, and sex appeal. Every pair of underwear we make is designed to inspire confidence—crafted for real people who value quality and individuality. Our products are manufactured in our own facilities in Colombia the land of Shakira, Maluma, Sofia Vergara and Coffee, proudly Made in the Americas. We are deeply committed to ethical labor practices, renewable energy, and maintaining the highest standards of craftsmanship. This ensures every MaleBasics product is as responsible as it is stylish. From men’s underwear with pouches, lace underwear, sexy thongs, and men’s boxers, to our women’s lingerie collections, MaleBasics delivers comfort and sophistication with a daring edge. Alongside our signature line, we feature brands like DNGEON, Justin + Simon, FemmeBasics, and Femme X, each offering a modern perspective on sensuality and self-expression. With worldwide shipping and unwavering dedication to innovation, MaleBasics stands as a leader in the evolution of intimate apparel—designed with passion, made with purpose, and built to empowe
Contact info
16235 SW 117 AVE, UNIT 6, 33177, MIAMI, United States
- 7862450594
- customerservice@malebasics.com
- malebasics.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
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I hope customer service will.be better for someone else?
I recieved almost all my order, there were something I didn't want and I was told to send it back. I couldn't,due to the fact I couldn't print it off. I gave not a printer to do so. So I e-mailed back that I couldn't print it(lable). I pleaded ans she told me that's it. I probably will not order again from this company.
Malebasics Immediately Delivers
Item shown in catalog was actually IN STOCK, and was IMMEDIATELY SHIPPED!
NO after-the-oder excuses re shipping delays, or then, much belated: "Sorry out of stock, order canceled" notifications!
A Chinese Seller like unethical business practice
* Recently @malebasics.com Bought 1 joe snyder bikini for the first time. Became instant fan of joe snyder
* ordered more joe snyder bikinis @malebasics.com
* started looking for different joe snyder bikini colors, patterns and cuts online. Ordered 4 from joesnyder.com
* ordered all colors & cuts of all joe snyder bikinis @joesnyder.com
* kept searching more designs online. Found 3 on ebay including 1 from male basics (as ebay seller). It was a zebra pattern. Male basics sent me wrong bikini instead. I contacted multiple times stating something like- “please be fair. I didn't experience such practice from non china seller before. Sent pictures of the same i bought from their website and the wrong one. Never responded back. My communication was respectful and gentle. Ebay said it shows “shipped and received” so transaction is all good, so it is ok to ship a dog if u order cat it seems.
* as u can see i am an under addict. I have spent thousands on underwear and still continue to do so. Joe snyder.com gave me VIP Status in 2 months
* for just a 19$ underwear, male basics, you lost so much more lost revenue. Was it worth it?

Reply from Malebasics.com
Great experience shopping in Male…
Great experience shopping in Male Basics store, fast shipping, great deals, I definitely recommend.
My delivery was faster then expected…
My delivery was faster then expected and the whole process was easy.
Amazing customer service
Amazing customer service. However I’m not able to move on to the purchase page to use my store credit. Needs to be fixed.

Reply from Malebasics.com
Amazingly sexy apparel keeps me a…
Amazingly sexy apparel keeps me a lifetime customer

Reply from Malebasics.com

Reply from Malebasics.com

Reply from Malebasics.com
Good quality selection with quick…
Good quality selection with quick shipping. Customer sercice was helping answer questions.

Reply from Malebasics.com

Reply from Malebasics.com
Service Nd Joe Snyder Products are the best!
Have been extremely pleased with the Joe Snyder products. Fit is great, service is great. Repeat customer.

Reply from Malebasics.com
Placed an order
Placed an order. Credit card was charged, but did not receive order confirmation or shipping information. Several calls to customer service are routed to voicemail and no call back.
Bad Experience.
After I placed my order online, with a credit card that I rarely use, I was a victim of fraud!! There was 2 unathorized transactions to merchats that I never heard of. One of them was, Ninja World, and the other one was Nicosia Cyp. I want to make clear that, I only used this credit card for merchats who I know. To my surprise, after placing an order to this site, I got these fraudulent charges, and I had not used this credit card in a long time. I had to cancel this credit card.
Amazing!
I now own 4 pairs of the boxer briefs and they are by far the most comfortable pair of underwear I have ever warn! Will definitely be buying more in the future.
Website Is Not User Friendly...But On-Line Customer Service Is Excellent
I struggled and struggles to make my order on-line. I finally gave up and contacted customer service (on-line). They did a terrific job of processing my request and they scared the website was due for an upgrade.
Disappointing quality
The item I purchased was a bit different than shown. It is very coarse material and in critical places, does not fit well at all. It is even uncomfortable to wear. It will be the last item I order from them.
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