Everytime I have a watch adjustment or repair the Ilford branch always takes care of me. Absolutely amazing customer service I truly appreciate it so much! A special thanks to Jasmine Amy and Ellie fr... See more
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The Ilford Branch: They repaired a silver chain and it was done so well, I could not see the join. The staff are very polite and helpful. I would recommend taking you jewellery repairs to this branc... See more
Excellent. Never used this jeweller before, despite walking past many times. Needed two watch batteries replacing quickly, another well known high street jeweller said they couldn’t do it as they di... See more
Company replied
Over the month prior to purchasing I had made several enquiries via the online sale team. I was talking to Andrea for most or the time. Having made some offers we eventually agreed on prices for... See more
Company details
Written by the company
Mallard Jewellers and Pawnbrokers has been an independent family jewellers since 1932. We have 7 stores in Basildon, Romford, Ilford, Southend, Nottingham, Leicester and Peterborough. We specialise in selling pre-owned luxury watches and pre-owned diamond and gold jewellery. We also stock a stunning range of designer jewellery, watches and new diamond jewellery. When you visit our stores, whether it be choosing an engagement ring or changing a watch battery. We pride ourselves on our customer service making sure we offer the best advice and service. Our staff are highly trained professionals, passionate about their job, who think nothing of going out of their way to help customers. Our pawnbroking service is a quick and easy process loan secured on your jewellery. You can visit any store, no appointment needed. If you have unwanted jewellery we can buy this for cash or part exchange for that special item you have always dreamed of. We can advise and quote for repairs to your jewellery and watches, with a majority of watch batteries being changed in store and some repairs can be a same day service. If you need your jewellery valued for insurance we can do this too. Just ask in store for details or contact us via the website.
Contact info
Long Causeway 27, PE1 1YJ, Peterborough, United Kingdom
- mallardjewellers.co.uk
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Called in mallards jewellers Leicester…
Called in mallards jewellers Leicester today to purchase a ring , very helpful and friendly staff , we have purchased several items from there and found the staff very knowledgeable with every purchase we bought , would definitely recommend to visit the shop

Reply from Mallard Jewellers
Lovely shop lovely people.
I visited the shop in Leicester on Sunday the 1st of December with my boyfriend.
We were made welcome by a lovely lady, who endeavoured to help me as my fingers were warm and fatter than usual. I chose a beautiful ring with the help of the three ladies serving in the shop. I definitely recommend this place it's worth a visit. Thank you.

Reply from Mallard Jewellers
White gold chain
I've bought a few pieces from Mallards now and the staff have been very helpful as I'm buying on line. With just a few photos to look at. But the staff provided extra photos and took the time to listen to my requirements. Can't thank them enough. My wife loves the chain.

Reply from Mallard Jewellers
Grest communication
Grest communication, arrived as expected and well up to expextation.
I am v. Pleased

Reply from Mallard Jewellers
Rachel was very helpful
Rachel was very helpful, professional, friendly and helped with everything needed. Very happy with the service I received.

Reply from Mallard Jewellers
Breitling watch bought excellent service
I bought a Breitling watch at the Ilford back on the 10th October for £2600 excellent item 2nd hand. staff were brilliant was served by a lady called Ellie a credit to your business how it should be done

Reply from Mallard Jewellers
Had a discreet problem which Dave help…
Had a discreet problem which Dave help to rectify, what an amazing shop to deal with I’d have no problem recommending their services to any of my friends, very friendly an very professional…

Reply from Mallard Jewellers
Incredible experience received today
Incredible experience received today at the Ilford branch. Really kind fixing the earrings that I bought in. Thank you very much for your generosity.

Reply from Mallard Jewellers
I put 3 rings in for resizing
I put 3 rings in for resizing, the advice and honest recommendations was excellent both from Martine and Kirsty in the Basildon branch.
The follow on recommendation from the repair jeweller was again honest and appreciated.
The job was performed superbly and made the rings look like new. I recommend and would use their services again.

Reply from Mallard Jewellers
Great service
Great service
Judith was very helpful
Gave me a good price from my item in px against some gold items
Very happy

Reply from Mallard Jewellers
Needed additional links put into my new…
Needed additional links put into my new watch. Staff at the Southend Branch were so helpful and accommodating and took no time in assisting. A huge change to find staff smiling and treating customers with respect. No hesitation in recommending to anyone. Thank you so much!

Reply from Mallard Jewellers
Brilliant team!
All the Nottingham team are really helpful, especially Laura who I always ask for. I recently had to take my ring in for repair. Charged a good price, had only needed a diamond securing but the ring was also rhodium plated so looks like new. So pleased to have it back and looking so good!

Reply from Mallard Jewellers
Served by Laura at the Nottingham…
Served by Laura at the Nottingham store. Amazing service wanted a platinum wedding ring, engagement ring and eternity ring. She measured my finger and sought out suitable items. Absolutely delighted with my purchases and she was excellent.. even better my dog Lola was allowed in too! Thank you

Reply from Mallard Jewellers
Debbie and Lavinia Very helpful ladies…
Debbie and Lavinia Very helpful ladies !They helped me with what I need😊

Reply from Mallard Jewellers
Excellent service.
Was sold a very attractive Citizen watch at an attractive price. When Ernest Jones Jewellers (Bath) removed some links from one side of the watch strap for me, but couldn't remove similar links from the other side, I had to send it back - Mallards offered to pay for the return postage without hesitation and sorted it all out for me. Extremely happy.

Reply from Mallard Jewellers
Dave at his team at Southend store
I regularly use the Southend store although i do not live locally, Dave it always so helpful, nothing is ever too much trouble and the work is always carried out to a high standard.
Thank you!

Reply from Mallard Jewellers
Served by the amazing Rachel in Peterborough
We visited your Peterborough Store today and if the lovely Rachel is an example of the exemplary standard and calibre of staff in your employ then you are to be highly recommended and applauded. She is a super star and represents your business amazingly - employee of the month nomination!!

Reply from Mallard Jewellers
Ordered online
Ordered a watch online for a very fair price. The watch was delivered very quickly, well packaged and with all papers and box as described. The watch itself is in nigh on immaculate condition despite being sold as secondhand.
The website was easy to use and the photos were clear in the detail.
The only negative aspect of the experience is that I didn’t receive a confirmation from mallards that the order was placed. Not the end of the world, just for peace of mind when dealing online.
Overall very pleased with the swift delivery and the product. I would definitely use this company again.
Thank you

Reply from Mallard Jewellers
Excellent Service
I took my wedding ring in for repairs at the Ilford branch and was very impressed with the end product... Not only was it repaired and resized, it was polished and looked like new. Also too my kids chains to be detangled and fixed and this was also done prefessionally. Now the staff... "AMAZING".. Very professional, polite and were a great help.. Big thank you to Ellie, Amy and Dawn...

Reply from Mallard Jewellers
Judith at Nottingham shop was so…
Judith at Nottingham shop was so helpful in helping me choose.

Reply from Mallard Jewellers
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