Mallard Jewellers Reviews 

500
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Everytime I have a watch adjustment or repair the Ilford branch always takes care of me. Absolutely amazing customer service I truly appreciate it so much! A special thanks to Jasmine Amy and Ellie fr... See more

Rated 5 out of 5 stars

The Ilford Branch: They repaired a silver chain and it was done so well, I could not see the join. The staff are very polite and helpful. I would recommend taking you jewellery repairs to this branc... See more

Rated 5 out of 5 stars

Excellent. Never used this jeweller before, despite walking past many times. Needed two watch batteries replacing quickly, another well known high street jeweller said they couldn’t do it as they di... See more

Company replied

Rated 5 out of 5 stars

Over the month prior to purchasing I had made several enquiries via the online sale team. I was talking to Andrea for most or the time. Having made some offers we eventually agreed on prices for... See more

Company details

  1. Watch Store
  2. Jewelry Store

Written by the company

Mallard Jewellers and Pawnbrokers has been an independent family jewellers since 1932. We have 7 stores in Basildon, Romford, Ilford, Southend, Nottingham, Leicester and Peterborough. We specialise in selling pre-owned luxury watches and pre-owned diamond and gold jewellery. We also stock a stunning range of designer jewellery, watches and new diamond jewellery. When you visit our stores, whether it be choosing an engagement ring or changing a watch battery. We pride ourselves on our customer service making sure we offer the best advice and service. Our staff are highly trained professionals, passionate about their job, who think nothing of going out of their way to help customers. Our pawnbroking service is a quick and easy process loan secured on your jewellery. You can visit any store, no appointment needed. If you have unwanted jewellery we can buy this for cash or part exchange for that special item you have always dreamed of. We can advise and quote for repairs to your jewellery and watches, with a majority of watch batteries being changed in store and some repairs can be a same day service. If you need your jewellery valued for insurance we can do this too. Just ask in store for details or contact us via the website.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

500 reviews

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No recent history of asking for reviews

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4.7

All reviews

(500)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Called in mallards jewellers Leicester…

Called in mallards jewellers Leicester today to purchase a ring , very helpful and friendly staff , we have purchased several items from there and found the staff very knowledgeable with every purchase we bought , would definitely recommend to visit the shop

December 10, 2024
Unprompted review
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Reply from Mallard Jewellers

Thank you for a great review Joe. Thank you for your loyalty, it's much appreciated and we look forward to your next visit.

Rated 5 out of 5 stars

Lovely shop lovely people.

I visited the shop in Leicester on Sunday the 1st of December with my boyfriend.
We were made welcome by a lovely lady, who endeavoured to help me as my fingers were warm and fatter than usual. I chose a beautiful ring with the help of the three ladies serving in the shop. I definitely recommend this place it's worth a visit. Thank you.

December 1, 2024
Unprompted review
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Reply from Mallard Jewellers

Sharon, thank you for your lovely review. My colleagues in Leicester will be happy to know you had a welcoming visit to us and we hope to see you again soon.

Rated 5 out of 5 stars

White gold chain

I've bought a few pieces from Mallards now and the staff have been very helpful as I'm buying on line. With just a few photos to look at. But the staff provided extra photos and took the time to listen to my requirements. Can't thank them enough. My wife loves the chain.

November 26, 2024
Unprompted review
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Reply from Mallard Jewellers

Hi Phil, thank you for the 5 star review. It was lovely to chat with you and hope we can be of help to you in the future. Thank you for the detail in your review and pointing out that we are always willing to provide more information. Glad your wife loves the chain.

Rated 5 out of 5 stars

Grest communication

Grest communication, arrived as expected and well up to expextation.
I am v. Pleased

November 14, 2024
Unprompted review
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Reply from Mallard Jewellers

Thank you for a great review Dougy. So pleased you are happy. We hope to you hear from you again soon.

Rated 5 out of 5 stars

Rachel was very helpful

Rachel was very helpful, professional, friendly and helped with everything needed. Very happy with the service I received.

November 17, 2024
Unprompted review
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Reply from Mallard Jewellers

Marc, thank you for the 5 star review. We are so pleased you are very happy and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Breitling watch bought excellent service

I bought a Breitling watch at the Ilford back on the 10th October for £2600 excellent item 2nd hand. staff were brilliant was served by a lady called Ellie a credit to your business how it should be done

October 10, 2024
Unprompted review
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Reply from Mallard Jewellers

Thank you for such a brilliant review. We are pleased you are happy and I'm sure Ellie will be happy to have helped you. Hope to see you again soon.

Rated 5 out of 5 stars

Had a discreet problem which Dave help…

Had a discreet problem which Dave help to rectify, what an amazing shop to deal with I’d have no problem recommending their services to any of my friends, very friendly an very professional…

October 21, 2024
Unprompted review
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Reply from Mallard Jewellers

Thank you for your amazing review Derek, much appreciated. I'm sure Dave and the team in Southend will be very pleased you're recommending them. We look forward to your next visit.

Rated 5 out of 5 stars

Incredible experience received today

Incredible experience received today at the Ilford branch. Really kind fixing the earrings that I bought in. Thank you very much for your generosity.

October 30, 2024
Unprompted review
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Reply from Mallard Jewellers

Thank you for your incredible review Sahima. We will always do our best for our customers, so pleased you are happy and we hope to see you again soon.

Rated 5 out of 5 stars

I put 3 rings in for resizing

I put 3 rings in for resizing, the advice and honest recommendations was excellent both from Martine and Kirsty in the Basildon branch.
The follow on recommendation from the repair jeweller was again honest and appreciated.
The job was performed superbly and made the rings look like new. I recommend and would use their services again.

October 13, 2024
Unprompted review
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Reply from Mallard Jewellers

Karen, thank you for you 5 star review. We are very pleased you are happy with your repairs. We are grateful for you mentioning our honest approach, we believe this builds trust and is paramount when repairing treasured items. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Great service

Great service
Judith was very helpful
Gave me a good price from my item in px against some gold items

Very happy

October 5, 2024
Unprompted review
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Reply from Mallard Jewellers

Todd, thank you for a great review. We are glad you are very happy and look forward to your next visit.

Rated 5 out of 5 stars

Needed additional links put into my new…

Needed additional links put into my new watch. Staff at the Southend Branch were so helpful and accommodating and took no time in assisting. A huge change to find staff smiling and treating customers with respect. No hesitation in recommending to anyone. Thank you so much!

October 1, 2024
Unprompted review
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Reply from Mallard Jewellers

Thank you for such a great review Jean. We really do try our very best to give the best possible service to our customers. So pleased we could help and we hope to see you again soon.

Rated 5 out of 5 stars

Brilliant team!

All the Nottingham team are really helpful, especially Laura who I always ask for. I recently had to take my ring in for repair. Charged a good price, had only needed a diamond securing but the ring was also rhodium plated so looks like new. So pleased to have it back and looking so good!

September 29, 2024
Unprompted review
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Reply from Mallard Jewellers

Thank you for your brilliant review Sarah. So glad we could help you and thank you for detailing our repair service. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Served by Laura at the Nottingham…

Served by Laura at the Nottingham store. Amazing service wanted a platinum wedding ring, engagement ring and eternity ring. She measured my finger and sought out suitable items. Absolutely delighted with my purchases and she was excellent.. even better my dog Lola was allowed in too! Thank you

September 28, 2024
Unprompted review
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Reply from Mallard Jewellers

Carla, thank you for your amazing review. We pride ourselves on our customer service and we try to include our furry friends too. So pleased we could help you and we look forward to your next visit.

Rated 5 out of 5 stars

Debbie and Lavinia Very helpful ladies…

Debbie and Lavinia Very helpful ladies !They helped me with what I need😊

September 23, 2024
Unprompted review
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Reply from Mallard Jewellers

Thank you for a 5 star review Lina. Debbie and Lavinia will be very pleased you're happy and we hope we can help you again in the future.

Rated 5 out of 5 stars

Excellent service.

Was sold a very attractive Citizen watch at an attractive price. When Ernest Jones Jewellers (Bath) removed some links from one side of the watch strap for me, but couldn't remove similar links from the other side, I had to send it back - Mallards offered to pay for the return postage without hesitation and sorted it all out for me. Extremely happy.

September 17, 2024
Unprompted review
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Reply from Mallard Jewellers

Thank you for your excellent review Mr Forth. It was a pleasure to speak to you and I'm so happy we could help you.
I hope we hear from you again soon.

Rated 5 out of 5 stars

Dave at his team at Southend store

I regularly use the Southend store although i do not live locally, Dave it always so helpful, nothing is ever too much trouble and the work is always carried out to a high standard.

Thank you!

September 16, 2024
Unprompted review
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Reply from Mallard Jewellers

Laura, thank you for a great review, Dave and our team in Southend will be very pleased. I hope we can be of help to you again soon.

Rated 5 out of 5 stars

Served by the amazing Rachel in Peterborough

We visited your Peterborough Store today and if the lovely Rachel is an example of the exemplary standard and calibre of staff in your employ then you are to be highly recommended and applauded. She is a super star and represents your business amazingly - employee of the month nomination!!

September 15, 2024
Unprompted review
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Reply from Mallard Jewellers

Thank you Wendy for an amazing review. Your kind words will be seen by my colleagues in Peterborough and I'm sure Rachel will be very pleased. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Ordered online

Ordered a watch online for a very fair price. The watch was delivered very quickly, well packaged and with all papers and box as described. The watch itself is in nigh on immaculate condition despite being sold as secondhand.

The website was easy to use and the photos were clear in the detail.

The only negative aspect of the experience is that I didn’t receive a confirmation from mallards that the order was placed. Not the end of the world, just for peace of mind when dealing online.

Overall very pleased with the swift delivery and the product. I would definitely use this company again.

Thank you

September 13, 2024
Unprompted review
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Reply from Mallard Jewellers

Thank you for your 5 star review on our internet service, we really appreciate this and your honesty regarding the confirmation email. We welcomed you bringing this to our attention, as from our communications with you, a small system fault was discovered and repaired, so thank you, we should no longer have this issue and once again my apologies to you.
We look forward to being of help to you again soon.

Rated 5 out of 5 stars

Excellent Service

I took my wedding ring in for repairs at the Ilford branch and was very impressed with the end product... Not only was it repaired and resized, it was polished and looked like new. Also too my kids chains to be detangled and fixed and this was also done prefessionally. Now the staff... "AMAZING".. Very professional, polite and were a great help.. Big thank you to Ellie, Amy and Dawn...

August 1, 2024
Unprompted review
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Reply from Mallard Jewellers

Diokpa, thank you for your excellent review. Lovely to hear your experience of our staff and repair service. My colleagues will be very pleased you're happy. We look forward to your next visit.

Rated 5 out of 5 stars

Judith at Nottingham shop was so…

Judith at Nottingham shop was so helpful in helping me choose.

June 14, 2024
Unprompted review
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Reply from Mallard Jewellers

Thank you for a great review. Judith will be pleased you are happy and we hope to see you again.

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