Changed my life. Sounds dramatic! But so totally true. I suffer with severe folliculitus and have done for over 10 years. I've used Mallows beauty products for over a year now and t... See more
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Absolutley unreal products! My daughter is autistic and sometimes struggles with her hygiene but since finding mallows she looks forward to having her bath just so she can put on her amazing body but... See more
Company replied
I ordered on the 21st July - today is 1st August, still haven’t received my order, still hasn’t been dispatched. Emailed customer services who said it will be dispatched by the end of the week, it’s... See more
EDIT TO ADD: I wanted to update my review because I was contacted by Mallows Beauty who have kindly sent out some more scrubs free of charge to rectify my issue below. I bought the watermelon body... See more
Company replied
Company details
Written by the company
Hey Babe, I am the ultimate destination for self-love. I aim to make you glow, inside and out. I am 100% REAL; real skin, real bodies, real people, and real results...no lies here thank you! Instead of being faced with insecurities you need to ‘fix’, my products will ‘treat’ your skin & mind, with a positive message that you can adopt for the day, week or forever really… now repeat after me "I am enough.” I want to empower you to appreciate yourself rather than criticise…you wouldn't bully your BFF, so why do it to yourself & your body?! Say bye-bye to brands that promote a ‘perfect’ (photoshopped) girl & promise you the world but never deliver. And say hello to me, Mallows Beauty!
Contact info
Unit 9B, Hepworth Park, Coedcae Lane, Pontyclun, CF72 9FQ, Cardiff, United Kingdom
- 07702754187
- hello@mallowsbeauty.co.uk
- mallowsbeauty.co.uk
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful customer service
Awful customer service. Ignoring emails, messages, requests. Smart move to then carry on and dispatch an order than is now already 13 days post order date. They won’t accept returns, won’t refund sale items. I’ve messaged and emailed to cancel as this is now no longer needed. What a way to build a customer base. Not only that but you will now keep my money even though I’ve asked to cancel. Shocking shocking shocking!!
January 9, 2025
Unprompted review
Reply from Mallows Beauty
Hi Lauren, it's Laura here, Founder of Mallows Beauty. I am so sorry you are experiencing this. Your order has now been refunded. Please email me personally at Laura@mallowsbeauty.co.uk, we will resolve this for you ASAP and send you some goodies xx
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Perfect place for Christmas gifts for people with sensitive skin
Perfect gift for my sister for Christmas she absolutely loves it
December 25, 2024
Unprompted review
Reply from Mallows Beauty
Hey Lily, thank you so so much for your review! So glad your sister LOVES her Christmas gift xx
Reply from Mallows Beauty
Thanks so much for sharing your positive opinions Paulina xx We really appreciate it xx
Quick delivery
Quick delivery, lovely packaging and great products
December 11, 2024
Unprompted review
Reply from Mallows Beauty
Thank you for your kind words and support babe. We’re grateful to have you as a valued Mallows Beauty customer. Don’t hesitate to reach out if there’s anything else we can assist you with. Xx
Every product has been phenomenal ❤️
After trying a few products I have made multiple purchases for myself as well as gifts and absolutely love everything.
The vampire facial mask was my favourite thing at first, it smooths the face surface and minimizes the pores. it's a must have!
The scrubs smell amazing and exfoliate then melt away beautifully.
I find the facial serums hydrating for my skin. Really looking forward to trying out some new masks, cleansers and the body oil my friends rave about!
Try minis to sample things first if you are unsure what you may like. But absolutely get a full sized mask!
January 8, 2025
Unprompted review
Reply from Mallows Beauty
Thank you for the 5-star rating! We are thrilled to know that you enjoyed our Vampire Face Mask and Serums. Your feedback motivates us to continue providing exceptional service to all our customers! Thanks boo, we appreciate you xx
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Lovely product & quick delivery
Lovely product & quick delivery. Top packaging too.
December 2, 2024
Unprompted review
Reply from Mallows Beauty
We are so glad you had a positive experience with your Mallows products. Your support is invaluable to us. Looking forward to seeing you again soon! xxx
Reply from Mallows Beauty
We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a great experience with Mallows Beauty products. If there’s anything else we can do to make your next purchase even better, please let us know. Xx
A Christmas gift
Part of a Christmas gift for my daughter
Arrived quickly & well packed
She loves it thank you ☺️
December 25, 2024
Unprompted review
Reply from Mallows Beauty
Thank you for the 5-star rating! We are thrilled to know that your daughter enjoyed our products. Your feedback motivates us to continue providing exceptional service to all our customers! Thanks Susan, we appreciate you xx
Reply from Mallows Beauty
We are so glad you had a positive experience with your Mallows products. Your support is invaluable to us. Looking forward to seeing you again soon Amanda! xxx
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Game changer
These products are amazing. I’ve recently started using mallows due to my skin sensitivity I had to reach out to the team for some advice, I had a personal detailed response which I didn’t expect. Thank you mallows.
January 8, 2025
Unprompted review
Reply from Mallows Beauty
We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a great experience with Mallows Beauty products. If there’s anything else we can do to make your next purchase even better, please let us know. Xx
Lovely product smells good enough to…
Lovely product smells good enough to eat so tried not too. Only thing to make it better free stickers or something other than that so happy with the product I feel smooth and hoping it gets rid of my chicken skin.
December 1, 2024
Unprompted review
Reply from Mallows Beauty
We are so glad you had a positive experience with your Mallows products. Your support is invaluable to us. Looking forward to seeing you again soon! xxx
fabulous
Order arrived on time, even around christmas time, it was packed thoughtfully and the products are so good i will definitely buy from here again 😍😍
December 16, 2024
Unprompted review
Reply from Mallows Beauty
We are so glad you had a positive experience with your Mallows products. Your support is invaluable to us. Looking forward to seeing you again soon! xxx
Absolutely fantastic smells unreal xx
Absolutely fantastic smells unreal xx
December 24, 2024
Unprompted review
Reply from Mallows Beauty
Hey babe, we truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and reminds us of why we love what we do!! Appreciate you boo xx
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Excellent product and delivery
Easy to order, quick to deliver and amazing products.
December 19, 2024
Unprompted review
Reply from Mallows Beauty
Thank you for your kind words and support babe. We’re grateful to have you as a valued Mallows Beauty customer. Don’t hesitate to reach out if there’s anything else we can assist you with. Xx
Absolutely love it always use it on my…
Absolutely love it always use it on my body scrubs from her leaves my skin so smooth
January 1, 2025
Unprompted review
Reply from Mallows Beauty
Hey babe, we truly appreciate your continuous support and trust in us. Your 4-star review brightens our day and reminds us of why we love what we do!! Appreciate you boo xx
This vanity fits so many of my shave…
This vanity fits so many of my shave products in and leaves it uncluttered
December 19, 2024
Unprompted review
Reply from Mallows Beauty
Thank you for your kind words and support babe. We’re grateful to have you as a valued Mallows Beauty customer. Don’t hesitate to reach out if there’s anything else we can assist you with. Xx
Great choice of items and helpful customer service after delayed shipping
My order was a little delayed but in the end I did get an explanation from the company and also some extras which was very generous and appreciated! Looking forward to receiving my items now
January 7, 2025
Unprompted review
Reply from Mallows Beauty
Hey Molly, it's Laura here, Founder of Mallows Beauty. I am so sorry you are experiencing this. Please email me personally at Laura@mallowsbeauty.co.uk, we will resolve this for you ASAP and send you some goodies xx
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2 weeks and counting…
Been planning to purchase from this company for a long time. Purchased 3 items on 26-12 and have had no update since. Shop app just continues to say ‘order placed’ and no update emails. Very disappointed.
December 26, 2024
Unprompted review
Reply from Mallows Beauty
Hey Emmie, it's Laura here, Founder of Mallows Beauty. I am so sorry you are experiencing this. Please email me personally at Laura@mallowsbeauty.co.uk, we will resolve this for you ASAP and send you some goodies xx
Placed an order on 26/12 and still…
Placed an order on 26/12 and still waiting for it to be dispatched, not had any communication since placing the order. Can’t seem to be able to contact anybody at the company for an update, yet they’re posting daily on social media and deleting comments for people asking for assistance. Very unprofessional.
January 6, 2025
Unprompted review
Reply from Mallows Beauty
Hey Rhiannydd, it's Laura here, Founder of Mallows Beauty. I am so sorry you are experiencing this. Please email me personally at Laura@mallowsbeauty.co.uk, we will resolve this for you ASAP and send you some goodies xx
Edited Review.
First of all-this isn’t a “small business” like it states. They’re on LIVE telling us all how they’ve just packed over 6,000 orders. Then showing they’re in high street chemists. Don’t let the “small business” chat hoodwink you. They have a large warehouse and plenty of hands to help. There’s no excuse for this.
This review was originally 1 star but I have finally received my order after 3 weeks. The items themselves are lovely; but the whole SALE for Boxing Day was a joke. Don’t run a sale if you can’t fulfil your current orders then expect customers to wait weeks with next to no communication.
January 6, 2025
Unprompted review
Reply from Mallows Beauty
Hey Bernadette, it's Laura here, Founder of Mallows Beauty. I am so sorry you are experiencing this. We don't delete comments on social media, TikTok sensors them, this isn't our brand doing this. We are still very much a small business and experienced some issues with our fulfilment.
Please email me personally at Laura@mallowsbeauty.co.uk, we will resolve this for you ASAP and send you some goodies xx
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