Malluci Reviews 

Product shipped from China without any mention of this on the website. When it finally arrived within 2 days of use the wooden top broke. 3 days later the plunger stopped working and now it is no longer functional. Customer service very helpful but wanted me to pay to return it to China!
Complete waste of money

Malluci sent me the wrong size shoes. Despite saying on their website that they would send a return shipping label, I recieved the following response when I made contact with cutomer services: 'Return shipping would be at your own cost, and any customs or tax fees on the return are also your responsibility'. When I sent the required evidence to make a return and asked for a return shipping label in accordance with their policy, I heard nothing back, so now I have a pair of shoes that I can't wear and I am out of pocket by £32.99.

Disappointing experience. The blazer I received did not look as structured or substantial as it appeared in the website photos. When I tried to return it, I was told I had to send it to a warehouse in China at my own expense, including customs/VAT charges. This was not disclosed before purchase.

The return policy and communication around the actual return arrangements were not transparent, which made what should have been a straightforward return unnecessarily difficult. Their return policy states that returns are hassle free and they will provide a return shipping label. That is simply not the case.

I ultimately accepted a 50% refund simply to avoid the cost and hassle of returning the item internationally. I would recommend being very careful and checking the return arrangements before ordering.