maltbysstores.com Reviews 36

Was with this company Malty stores for 2 years was constantly ordering from them , had a couple of queries was noticing the products I was ordering where not the same, yes they got back to me , there attitude and customer service was cocky and disrespectful, having been a loyal customer I was disgusted in the response of my questions, really don't bother ordering from this company they don't care

I have used Maultbys for years and with seven dogs, you can imagine how much food I need to buy!

Their services are exceptional and the quality of the food is always good. My dogs love their natural dog treats and it is so much cheaper to buy from them directly than going to a pet shop!

If I could give 10 stars, I actually would!

If it there is zero star I would.
Lost my £60 worth, beacuse they uses amazon yo deliver, and on the phone twice, told me that Amazon delivery were incompetent, that they have to give out early delivery alert, 2h early then, 3-4 h the parcel will turn up, twice in 2 easy they told me.
They have no interest in looking for the parcel, no interest in email me back, but o save their reputation on ebay, even though I order from thir website, they quickly reply back on ebay with the same excuses, parcel deliver, but yet no photo. Lazy company, give the chance of coming and lying they will. You might have 20 good review but take my review as they dont give af, about your missingbparcel, if they can get away with it they csn,but crying wolf telling 6iu that the business Been run for many years, is not their fault. Full of unprofessional who, instead of act on your incompetent and change your way, they continue to blame other. Don't buy your food from this company. Yiu can get cheaper better quality from other business. Your missing parcel will be your own tracking, to fine ot yourself. This company certainly have shown thir true colour. Unprofessional.

Great products, lovely customer helpline, competitive prices, and items delivered the next day for free...doesn't get much better than that, thank you Maltbys' Stores!

great company to buy from products are great quality also good prices and a very quick delivery highly recommend both company and products

I had never used Maltby's before but I ordered some cat food from them and it was delivered free by Amazon the next day!
A great service and I will definitely use them again. Top class!

OMG...........MORE IRRITATING PHONE CALLS TO TELL ME MALTBYS DELIVERY IS COMING FROM 8AM TILL THE ORDER HAS ARRIVED.
SPOKEN TO EBAY AND THEY SAID THEY CANNOT DO ANYTHING AS THEIR COURIER IS NOT THEIRS
OK....NOW IM WORRIED. WHERE HAS MALTBYS GOT MY L A N D L I N E NUMBER FROM ONLY MY MOBILE IS REGISTERED FOR DELIVERIES ??????
THEY SAID I HAD TO DELETE THE NUMBER FROM EBAYS ACCOUNT------------?? BUT THATS THE REGISTERED NUMBER I WANT TO USE
ITS THEIR RESPONSIBILITY AS ITS THEIR COURIER
THE FACT THEY WONT SORT THIS IS WORRYING AND THEY COULDNT CARE LESS.
ONCE AGAIN...I FIND THEIR PRODUCTS EXCELLENT

Service was fantastic on both orders could not phrase this company enough also the delivery was impeccable would highly recommend both companies.
thanks, Maltby Stores and staff

Always found them to be great value with a speedy delivery service. Had a query, which was dealt with quickly and efficiently.
Thank you.

Found this company after buying their products on Amazon.. they sell directly from their store. And is delivered by Amazon.
This is the third time I’ve place an order from them,once with Amazon and twice directly from their online store. They are brilliant goods dispatched next day and delivery the day after.
Amazing value for money compared with the vast majority of other sellers I find Maltbys to be around 50-100% cheaper.
Great value and true weights and measures..
I highly recommend this seller. Will be visiting again for my bird and squirrel feeds.
Happy customer.

I ordered 2 15kg bags of no-mess bird food direct from Maltbys on the Thursday before Good Friday and it arrived today, Saturday, (ie. within 2 days) (via Amazon delivery). Great service and the best value I can find for the large amount we use.

Previously been happy with purchases from Maltby Stores but recently purchased three items through eBay and only one arrived. Messaged them via eBay. They asked me to check the bag (?) which I obviously had already done. I wasn’t asking for a refund as I actually want the items so wanted them to send them. I got no reply but then just randomly got refunded for the two missing items. So they couldn’t be bothered to actually resend them to me and couldn’t be bothered to even reply to me to apologise for the items not being sent. Really poor customer service, made me feel silly for purchasing from them because there are cheaper places to buy bird seed but I previously liked them and wanted to support them. Clearly they don’t really value customers.

I have been a regular shopper at Maltbys for a couple of years and never had a problem until now.
Paid for 15kg bag of seed which has been ‘out for delivery’ for 5 days with Royal Mail.
Royal Mail have no record of the item
MALTBYS ARE SAYING A COURIER is delivering it and there might be a delay. I have provided Maltbys with the tracking number they sent me - a Royal Mail tracking number - and asked them to look into it.
They have so far replied that I can only contact them again after 9pm when couriers usually finish delivery

They really don’t seem like they are interested in keeping my business or their reputation for safe delivery of purchases

Really useless customer service

Absolutely brilliant! Great customer service. Just best you can imagine. Ordered special dog food. One I received had only 3 weeks left on date. Only couple of hours after my email about my disappointment, I've got even more than originaly ordered on the way to me. Received it next day!

Ordered 10kg of peanut nibs, they delivered whole peanuts! went onto Ebay to advise the seller, only to have to go to the trouble of taking a picture, downloading it then to be advised I had to print off a return label for ME to send back! not happy at all that I should have to lug 10kg of weight down to the post office, and can't park close by! because they can't pick the right item and send it out! won't buy from them again!!

Brilliant service, brilliant price

I WISH TO GIVE AN UPDATE OF MY REVIEW OF 10TH
FEBRUARY 2023 WITH REGARD TO MY DISAPPOINTING SECOND ORDER OF MILLET, I DID
HAVE TO EMAIL MALTBYS A FEW TIMES HOWEVER
THEY HAVE REMEDIED THE SITUATION AND I HAVE RECEIVED A REPLACEMENT WHICH IS
THE QUALITY EXPECTED.

Two stars not one because I have been a loyal customer for a while and haven't had issues before now. However, my recent order of peanuts was poor quality - around a fifth of them had black parts and/or were diseased or extremely hard and shrivelled. The first response from customer services was some copied and pasted information ending with the recommendation to offer the peanuts 'to the best judges of all, your garden birds'. However I am not happy feeding my local birds and foxes with nuts that could negatively impact their health. The second response was an offer of a 10% discount or to return the peanuts. I said I would like to return them and would like a label and for collection to be arranged as the product was such poor quality. I then got an email requesting photos of the peanuts even though I had already sent photos. I sent them again and had to nudge for a response after another 11 days. After 11 different emails back and forth, Maltby's offered me a 50% discount which I accepted, to be honest, because I felt worn down trying to fight for a full refund. I hoped to sort through the peanuts for ones that felt good enough but this is obviously a hassle. The general sense I got was of Maltby's not believing me (their mention of others not having an issue, for example). They have lost a regular customer.

Incredibly fast and a fantastic deal
Also really helpful.

Well, I hate to write a bad review about this lovely old family business, but they really do need to make an effort to bring certain aspects of the business up-to-date. Their website desperately needs updating: you will need a day off to order an item. I had to use the phone to them eventually in deperation! Try and amend an order requires the patience of an elephant; I really wonder whether anyone over th age of 50 could work with this website; also, trying to pay with paypal just doesn't work for me: I am sent back and have to start the whole ordering process over again.
I would say that my wild birds have always loved their bird seed and their free deliveries have been always been fine. My favourite was a seed and nut combination but it seemed to suddenly disappear from the website!