malts.com Reviews 262

Good website offering lots of Diageo's malt brands, I like the reward points and bundles but sometimes can find cheaper elsewhere. It's limited to only Diageo, which is a shame but makes sense.

Was apprehensive after ordering from Malts.com and then reading lots of average reviews! However these did not really affect me and my experience was nothing less than fantastic! Ordered a bottle of Talisker 10 Year, which came with Isle of Skye choccy and a Talisker Dry Bag as free gifts. It arrived within the time frame shown, although Royal Mail did mess the delivery up so I needed to go and collect it.

Only reason I have given 4 stars instead of 5 is the delivery time. In this day and age, you should really hope to receive items within 3 or 4 days, rather than 5-7. Other than that, can't fault it!

I would recommend this website, as ordering directly from distilleries is the right way to go, rather than paying more money into Amazon.

Though it takes longer than usual to ship out the bottle, overall I am satisfied.

Order 4 glasses and only received 2. And 1 was already broken due to poor packaging.
Asked for a refund. That was only possible after I returned the (1 broken) glasses... Also it was not possible for them to send a return label. So I had to pay for that myself. Two weeks after they received the glasses I finally received a refund. But without refunding my costs of transport.

I will never order anything with this company again, nor will I advise anyone to do so. Never experienced such a poor quality of service.

Marcel

Great service, my go to whisky online site!

The ease of communication is great the quality of the products are top class. my orders up to yet have been dispatched and delivered with care and with it being royal mail I can pick it up from my local post office. Good prices good range would recommend Malts as a go to for whisky.

simple to chose from a good selection and prices to suit most peoples pockets.

I placed my order on Sunday 15 January, expecting despatch within two business days. If a company can’t achieve this, they don’t have your item in stock, so therefore shouldn’t be allowed to claim they do. Chased the order up on the Friday after, only to be told my order would be despatched within 5 - 12 business days, really! I could have a refund, but this would take 10 business days. Why is this ?

Once my order arrives, I will never deal with this company again.

I have to be honest, I haven’t bought anything from you yet. However, I always enjoy viewing the variety of Single Malts that you have. I still hope to make a purchase one day, probably a Cardu or a Royal Loch Nagar. I think your pricing is competitive and fair, though I don’t think you’ll see me buying one of your higher priced collectors malts. I look forward to receiving the next email from you.

Shocking service. I ordered some whiskey in the 14th December for a Christmas present. I received an email notification that it was shipped on the 29th December. This was a Christmas present that has now spoiled the Christmas surprise.

Placed an order with Malts despite the negative reviews. Correct communication, delivery nicely within the agreed time. As far as I'm concerned, correct service!

If you wanted to buy a special item for someone’s 40th birthday from malts.com, I would suggest ordering it around their 39th birthday and it *may* just turn up in time.

It took from the 25th November until the 6th December for the item to be made ready and then until the 11th for Royal Mail to have the item. I understand Royal Mail have their own issues but it still took 16 days to dispatch an item.

I’m now on day 19 since ordering and still don’t have the product, with the current Royal Mail strikes i honestly don’t think my item will arrive for Christmas, despite ordering it a month in advance.

I genuinely think that whisky may mature quicker than malts.com can process items for delivery.

Ordered a whiskey advent calendar on 21st November, received it 13th December. Waiting for a refund, they did nothing to resolve the issue but blame Royal Mail. I’ve had other deliveries from Royal Mail since the purchase date.

I placed my order on 25/11/22 and received an email from Malts to say my item has been ‘despatched’ on 06/12/22. I was issued with a Royal Mail tracking number, but Royal Mail have still not received my parcel. I’ve had several other deliveries from other companies using Royal Mail where I have received my item within a few days of despatch, even during the strikes.
Terrible service. Would never use again.

Update on 20/12/2022: I have still not received my parcel. I have had a dreadful experience emailing back and forth with their ‘customer service’ team. I was initially told by them that if my parcel hadn’t arrived by 17/12/22 I could contact them for a refund. I phoned Royal Mail who confirmed this and advised me to request a refund from Malts. I emailed Malts again to request my refund to be told that I’d have to wait 14 days from the date of despatch before I could request a refund. I waited the 14 days and sent another email requesting my refund and received a snooty reply from Malts saying that I’d have to wait 16 days before I could request this.
I have received every other parcel I’ve ordered from companies using Royal Mail as their courier, and all these orders were placed after I had placed my order with Malts.

Ordered several bottles and not even dispatched within 3 weeks. No communication as to what was going on and ultimately got a refund after a few emails and phone calls. Honestly there’s far better ways of ordering whisky out there, including going to the distillery. I will not be using in future.

My experience of this company is in line with others who have graded them as a shambles

Happy to take the coin, not so to fulfil the order

Ordered the 25th nov, with confirmation email detailing 7 - 9 days. Understandable due to the personalisation.

Update received the 6th Nov. It was being prepared for despatch, 11 days after paid. Royal Mail didn’t receive the item for a further 2 days.

Email correspondence regarding the matter has been laughable, they’ve tried to blame Royal Mail, and I like others have received goods from all over the uk without being negatively affected by the UPCOMING strike action

I’ve still not received the order

Avoid

Ordered 27th November and items still not received by Royal Mail. Never had an item take this long and still not be out for delivery. Just received an item from California that came quicker! Ended up buying this elsewhere (cheaper too) and it was delivered within 48h. Now have to refuse deliveries when this eventually turns up

DONT BUY FROM MALTS!!!!

Absolutely disgusting service, i ordered an expensive whisky from them which wasn’t sent out for 2 weeks but was told it was due to strike at Royal Mail!!!!
Spoke to Royal Mail today (9th Dec) and this wasn’t the case at all and they had just received the order this morning!
After serval emails with little response other than it had been sent and be patient.
So ordered on the 23rd November, was told it was sent out on the 28th. Royal Mail only received on the 9th December!!!!
Absolutely shocking!

Judging by the recent reviews Malts.com or should I say malts.con! Have some serious service issues!
Buy elsewhere I know I will!

As a fairly regular customer I have to say their standards have dropped rapidly.
I placed and paid for goods 24th November. I have received only one email giving an order number.
I have in the last few days phoned a number of times, to be told no one available to answer the call leave a message with name and telephone number.
I have also sent an Email. Other than saying they have got the email no other contact.
Very poor service