I’ve been working with this Facebook agency for a while now and I’m truly impressed. Their team is highly professional, always available to answer my questions, and they respond very quickly. It’s cle... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really happy with their services and customer support is absolutely exceptional. Time of day doesnt matter, they always respond in 2 mins, its crazy. I will never work with any other agency but Malu.
Company replied
I have been working for 8 months with Malu Agency and I can honestly say, based on my experience with other agencies, that they have the best ad account and service. Quick top ups and very helpful. Ca... See more
Company replied
I've been working with Malu for some time, and they're always extremely responsive, understanding and professional. Ad accounts are high quality, and every small issue gets fixed within minutes. Highl... See more
Company replied
Company details
Written by the company
Malu was founded by E-Commerce business owners to provide E-Commerce Entrepreneurs and the Global E-Commerce Community with the tools needed to limitlessly scale their Ad Campaigns & accelerate growth. With our collective expertise over the past half-decade we've generated over $500 million in revenue from ecommerce marketing services. We ensure your advertising journey is a smooth and successful experience with 24/7 unparalleled support from our dedicated Customer Service Team at MALU. For Ad Accounts without Limits partner with Malu the leading agency trusted by the Global E-Commerce Community. Contact us today to elevate your advertising efforts.
Contact info
United Kingdom
- +44 203 751 7524 (WhatsApp)
- hello@malu.agency
- malu.agency
4.6
Excellent
65 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
using it for 4 years now and never had…
using it for 4 years now and never had issues thank you 🙏🏼
April 9, 2026
Unprompted review
Reply from Malu Agency
Hi Giulia
As one of our longest standing clients its been great to see you scale to the highest highs. It all comes down to collaborating with an agency that's got your back!
Team Malu
Advertisement
I tried many agencies but Malu is The…
I tried many agencies but Malu is The Most uncomplicated by far
March 29, 2026
Unprompted review
Reply from Malu Agency
Hi Gabriele
We provide you with the back up so you can focus on scaling your brand.
Team Malu
Everything works Perfect thank you🙏🏼
April 6, 2026
Unprompted review
Reply from Malu Agency
Hi Noel
Great to hear.
Team Malu
Reply from Malu Agency
Hi Bryan
This is what we love to hear from our clients. Thanks for recommending
Team Malu
Best agency out there
Have been with MALU Agency now for 3 years, and through ups and downs but they always come out on top. Even if they have issues, its quickly resolved, support is great and efficient and there is someone you can talk to 24 hours of the day, cant recommend them enough and hope to stay with them for many years to come
April 10, 2026
Unprompted review
Reply from Malu Agency
Hi Nikolaj
Sharing success with our long term clients is built on working through the issues together when they arise (and they do) and putting a solution in place as quickly as possible. Thanks for your continued support and recommendation.
Team Malu
Advertisement
Great service always there to help out…
Great service always there to help out if you have any questions!
April 7, 2026
Unprompted review
Reply from Malu Agency
Hi Hashmat
Our Team are always ready and willing to help 24/7. Thanks for taking the time to leave a review.
Team Malu
Extremely quick service
Extremely quick service. It doesn’t matter when I contact Malu, they always respond immediately. They’re really helpful and I like working with them!
Thanx Malu💪👌
April 4, 2026
Unprompted review
Reply from Malu Agency
Hi Max
We also like working with you Max. We are here to help 24/7
Team Malu
Great agency with extremely fast…
Great agency with extremely fast responses. I’ll work with them forever highly recommend
April 1, 2026
Unprompted review
Reply from Malu Agency
Hi Ammar
Thanks for the review and the recommendation. Great to have you onboard with us. Team Malu
Malu agency is really the best agency…
Malu agency is really the best agency in my opinion. The service is awesome as well. If you’ve any problems, you get help ASAP. I am using now more than a year the services of them. I would 100% recommend them to everybody who wants to move with speed. Thankyou guys ❤️
March 26, 2026
Unprompted review
Reply from Malu Agency
Hi Q
We take pride in our great service which is due to our fantastic customer service team who are available 24/7 to assist you with the knowledge needed to help you scale. Thanks for recommending us. Team Malu
Advertisement
Very good and fast customer support
Very good and fast customer support. Excellent agency on the market
March 26, 2026
Unprompted review
Reply from Malu Agency
Hi Nicolas
We are here to support as fast as we can 24/7. Great to hear you continue to be happy with our service. Team Malu
Best agency there is
Best agency there is! Dealt with many different ones but none come close.
Great communication, issues resolved quickly and fast top-ups.
March 20, 2026
Unprompted review
Reply from Malu Agency
We work around the clock to make sure your ad account and the back up services such as top ups we provide allow you to focus on seamlessly scaling. Team Malu
Been working with Malu for months now…
Been working with Malu for months now and its been a pleasure. Very fast and reliable service
March 20, 2026
Unprompted review
Reply from Malu Agency
Hi Frederik
Reliable ad accounts and service is what makes our collaborations with ecommerce entrepreneurs so successful. Its been great working with you.
Team Malu
10 out of 10!!
Really happy with their services and customer support is absolutely exceptional. Time of day doesnt matter, they always respond in 2 mins, its crazy. I will never work with any other agency but Malu.
March 13, 2026
Unprompted review
Reply from Malu Agency
Hi Martin
Our Team know what it takes to scale and try to make it as simple for you to do so by removing any barriers. Glad to hear your so happy. Team Malu
Advertisement
Great service, great add account
Great service, fast respons, friendly, great add account.
November 8, 2025
Unprompted review
Reply from Malu Agency
Hi Valerie
Great Service, Fast & Friendly! Our team love to hear things like this from our customers. Also happy to hear your ad account is working well for you. Team Malu
Very reliable and great agency
Very reliable and great agency. Fast responses and have done great with them.
November 4, 2025
Unprompted review
Reply from Malu Agency
Hi Carlos
Thanks for leaving a review and good to hear your doing so well. We're here 24/7 to support you scaling. Team Malu
Working with them for months now and…
Working with them for months now and the team is very responsive. Things get done asap when asked for and the quality of the accounts are good. I definitely recommend them
October 29, 2025
Unprompted review
Reply from Malu Agency
Hi Gijs
Glad to hear your happy with the quality of our ad accounts. We know how important quick responses are in the e-com / ad account industry. Thanks for recommending us Team Malu.
Definitely recommend this agency!
I have been with Malu agency for over a year now. And overal i am really happy with the performance of the ad accounts as well as the service.
Responses are always fast, 7 days a week, day and night. Definitely recommend this agency!
October 26, 2025
Unprompted review
Reply from Malu Agency
Hi Tristan
Great to hear from a long standing customer happy with the performance of our ad accounts and our service. We work hard to make sure we are always available. Thanks for the Recommendation! Team Malu
Advertisement
I've been working with Malu for some…
I've been working with Malu for some time, and they're always extremely responsive, understanding and professional. Ad accounts are high quality, and every small issue gets fixed within minutes. Highly recommend these guys.
September 14, 2025
Unprompted review
Reply from Malu Agency
Hi Stefan
We pride ourselves on providing a professional service and high quality ad accounts but as anyone knows in this industry things do go wrong but we get things fixed with little or no interruption. Your recommendation means a lot. Thank you Team Malu
Quick assistance and efficient customer…
Quick assistance and efficient customer service. Good performing ad account.
September 14, 2025
Unprompted review
Reply from Malu Agency
Hi Federico
Our 24/7 Customer Service Team are industry leaders with the knowledge to help you take full advantage of your ad account. Team Malu
Super quick response from their team
Super quick response from their team, and the ad account is performing excellently. Highly recommend working with them
September 8, 2025
Unprompted review
Reply from Malu Agency
Hi Maria
Thank you for taking the time to leave a review. Glad to hear your ad account is working excellently and recommending us. Malu Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.