This was my first time ordering from Mama kana. I live in the UK and I have to say I’m genuinely impressed with the quality. Everything exceeded my expectations, it’s easily a 10/10 for me. On top of... See more
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Ordered from this website/ company as my usual from Spain was having logistical issues and what can I say, they're now my go-to people for CBD products! Will ONLY be using these guys from now on, the... See more
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I had a wonderful experience. The delivery takes a bit longer but the quality of the product and the price is worth it. The communication is also great and the team helps you very fast with whatever... See more
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Made up an accidental order of duplicate products. Meant to only buy 1 but accidentally bought 3 in total. Messaged support trough email, and with no hesitation my misplaced order was return... See more
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Company details
Written by the company
Mama Kana est un CBD shop français familial, spécialisé dans la vente de CBD légal en France. Tous les produits proposés dans la boutique de CBD Mama Kana ont été soigneusement sélectionnés avec amour par une équipe de passionnés, en raison de leur haute concentration en CBD (cannabidiol) et de leurs méthodes de production respectueuses de l'environnement et du consommateur.
Contact info
105 rue raymond barbet, 92000, Nanterre, France
- 01 88 81 21 02
- contact@mamakana.com
- mamakana.com
Breach of guidelines
Mama Kana has shown integrity and…
Mama Kana has shown integrity and helpfulness by assisting me with an order I received in poor condition, offering to issue a full refund, which I greatly appreciated. This showed me that Mama Kana are serious about swiftly helping their customers when needed, which shows a great deal of integrity.
February 6, 2026
Unprompted review
Reply from Mama Kana CBD
Hello Diogo,
Thank you sincerely for your thoughtful message. We’re truly sorry that your order arrived in poor condition, but we’re very glad we were able to assist you promptly and offer a solution that met your expectations.
Your words about our integrity and responsiveness mean a great deal to us. When an issue arises, our priority is always to act quickly, fairly, and transparently. Knowing that this was reflected in your experience is extremely rewarding for our team.
Thank you again for your trust and for taking the time to share your experience.
With all the kindness of the Mamafamille
Voucher
They offer you a 15€ Voucher for leaving a positive review on trust pilot but then dont actually send you that voucher.
February 9, 2026
Unprompted review
Reply from Mama Kana CBD
Hello,
Thank you for your feedback. We’re sorry to read this, because it doesn’t reflect how we operate.
To clarify: we do not “buy” positive reviews, and we never condition any benefit on leaving a positive comment. If a voucher is mentioned in a specific context, it is always tied to clear rules and verification steps. In your case, our records show that you have not contacted our customer service about a missing voucher, which means we haven’t had the opportunity to investigate or resolve anything with you.
We fully respect your freedom to share your experience on Trustpilot. That said, publishing inaccurate allegations publicly can have consequences, and we obviously prefer to resolve situations factually and calmly.
Please reach out to our customer service with the email used for your order and a screenshot. We will verify your request and provide a concrete answer as quickly as possible.
With all the kindness of the Mamafamille
VAT CHARGES
Delivery time is within a week if you live in the UK. Products are okay and offers are really good, but be aware of customs charges. My order was worth £120, and I had to pay VAT of £45 on top of that. I will probably reconsider ordering again. There is no warning about that on the website, and the company is not going to help you with it. I am a little bit disappointed.
February 8, 2026
Unprompted review
Reply from Mama Kana CBD
Hello,
Thank you for taking the time to share your feedback.
However, we would like to clarify that your rating does not accurately reflect the experience we provided. From the very beginning, our team accompanied you closely, answered your questions, and even gave you advice on how to limit customs charges when ordering from the UK.
Following the inconvenience mentioned in your review, a commercial gesture was also offered as a goodwill solution. Unfortunately, customs fees and VAT are imposed by local authorities and remain outside of our control, despite our efforts to inform and assist customers on this matter.
Given the level of support and solutions provided, we believe this rating is unfair and does not reflect the service we delivered.
With all the kindness of the Mamafamille
Positive experience
Positive experience, stylish packaging design, good, organic stuff. Thx 🙏🏻
February 8, 2026
Unprompted review
Reply from Mama Kana CBD
Hello,
Thank you very much for your feedback.
We are glad to hear that you had a positive experience and that you appreciated the packaging design as well as the quality and organic nature of our products.
Thank you for your trust.
With all the kindness of the Mamafamille
Excelente serviço
February 2, 2026
Unprompted review
Reply from Mama Kana CBD
Olá José,
Muito obrigado pelo seu comentário. Ficamos felizes em saber que está satisfeito com o nosso serviço. A sua confiança é muito importante para nós.
Com toda a benevolência da Mamafamille
Fast delivery!!
Ordered 2,5 grams of og kush got 2,5 grams for free and got 2 samples om kush and hash very good i recommend very much ill buy more after !!!!
February 3, 2026
Unprompted review
Reply from Mama Kana CBD
Hello Glen,
Thank you very much for your feedback. We’re thrilled to hear that you enjoyed your OG Kush, the free 2.5 grams, and the samples of OG Kush and hash. Your recommendation means a lot to us, and we’ll be happy to welcome you back for your next order.
Thank you for your trust.
With all the benevolence of the Mamafamille
My first kana mama experience
I think this is one of the only cbd shops in know thats being completely honoust bout what they sell! And even more are their prices and Actions,definetely one of the best in that categorie too...and was really surprised how good some of the Herbs taste ,i highly recommend this shop!
January 2, 2026
Unprompted review
Reply from Mama Kana CBD
Hello,
Thank you very much for your kind and detailed feedback. We are truly happy to know that you appreciate our transparency, our pricing, and our special offers. Your satisfaction with the quality and taste of our herbs means a lot to our entire team.
Being recommended as one of the best shops in this category is a real honor for us. Thank you for your trust and support.
With all the benevolence of the Mamafamille
Missing content and no reply to mail
The package I ordered had missing content and they still didn't reply to my mail about it.
False advertising regarding free flowers on their flyer, don't fall for it.
January 19, 2026
Unprompted review
Reply from Mama Kana CBD
Hello Jannes,
We’re very surprised by your message. We have no record of any email from the address you provided. Had we received it, we would have promptly offered a solution regarding the missing items.
Regarding the flyer, it applies to a second order and works correctly when used as explained. We truly regret your experience, but your review does not accurately reflect the reality of the situation.
With all the benevolence of the Mamafamille
Reply from Mama Kana CBD
Hello Randy,
Thank you very much for your message! We’re delighted to hear that you consider our candies the best.
Thank you for your trust.
With all the benevolence of the Mamafamille
Best CBD I’ve ever had the privilege of…
No Best CBD I’ve ever had the privilege of trying . I’ve tried a lot of shops in Europe and Ireland and Mama Kana is by far the best . CBD flowers were high grade and taste and quality was like the real thing . My favourite was sour diesel unreal taste really nice buds . Can’t wait to try more products 5 stars from me . Also the Pineapple Express is tops the flowers were amazing in size and fresh quality and good taste . Can’t wait for my next purchase. Mama Kana my fist choice every time.
January 14, 2026
Unprompted review
Reply from Mama Kana CBD
Hello,
Thank you very much for your amazing feedback. We are truly honored to hear that Mama Kana stands out as the best CBD experience you have had, especially given your experience with many shops across Europe and Ireland.
We are delighted that you enjoyed the quality, taste and appearance of our CBD flowers, and that Sour Diesel became your favorite. Your satisfaction and enthusiasm motivate our entire team to keep delivering high standards.
We look forward to having you discover more of our products very soon.
With all the benevolence of the Mamafamille
great products and fast shipping.
great products and fast shipping.
Reccomended!
January 9, 2026
Unprompted review
Reply from Mama Kana CBD
Hello,
Thank you very much for your positive feedback.
We are delighted to hear that you are satisfied with the quality of our products and the speed of delivery.
Thank you for your recommendation.
With all the benevolence of the Mamafamille
I ordered
I ordered , Mama Kana took my money and has not delivered my product.
I have emailed them numerous times and no reply
I am very upset
Still waiting
December 4, 2025
Unprompted review
Reply from Mama Kana CBD
Hello Rex,
We are sorry to hear you felt left without an answer. However, we would like to clarify the situation for transparency: your order has been refunded, and we have already explained to you why we were unable to ship your order.
If you have not seen our message, please check your spam/junk folder as automated emails can sometimes be filtered. You can also contact us again with your order number so we can resend the confirmation of the refund and the explanation.
With all the benevolence of the Mamafamille
Amazing products/brutal delivery!
Product is excellent and they have special offers constantly which is brilliant. -2 stars as unfortunately the delivery is brutal. When ordering they give estimated dates for delivery but these are always off by 1-2 weeks for Ireland. I placed a new order on the 30th of December and it has still not been dispatched. Delivery dates given was 2nd - 5th of January. Will be at least another 2 weeks before it arrives. I would recommend ordering a month in advance of running out of your product. I now have to source alternatives while I wait. I understand it is the christmas period but this happens with every order.
The replied to my email yesterday and said it will be sent today. It is now the following day and still not sent. This has been the message on the tracking since 31st of December. "The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS." It is extremely disappointing as the products are great but doubt I will be ordering again due to this.
January 6, 2026
Unprompted review
Reply from Mama Kana CBD
Thank you for taking the time to share such a detailed review Siobhan. We are sincerely sorry for the inconvenience caused by the delivery delays in Ireland, especially since you relied on estimated dates and planned your shipment well in advance.
You are absolutely right to demand that the shipping status match the information you were given, and the tracking should not remain stuck for days with the message "Data entered but not yet handed over to the carrier."
This status usually means that the shipping label has been created and the package prepared, but the handover scan by GLS has not taken place (or has not been updated correctly) upon pickup. During the Christmas and New Year period, this issue can unfortunately occur more frequently due to reduced collections and increased service congestion. We fully understand that, for you, the impact is the same: you are left waiting without reliable information.
If you provide your order number to customer service (and if you haven't already done so), we will automatically link it to your file and provide you with a precise update as soon as we receive confirmation from GLS/the carrier.
Sincerely, The Mamafamily Team
The Best CBD 👌
January 6, 2026
Unprompted review
Reply from Mama Kana CBD
Thank you so much Hugo!
We’re really happy to know you consider it the best CBD 👌
With all the kindness of the Mamafamily
I had a very good experience with mama…
I had a very good experience with mama kana. I accidentally made 2 orders, where I emailed them after noticing the mistake. They promptly corrected the orders and got a quick refund. Got a 20% CBD and have been enjoying it very much since then. It's nice and strong, and I feel very related since started using it. Highly recommend the shop!
January 5, 2026
Unprompted review
Reply from Mama Kana CBD
Thank you very much for sharing your experience Tatiane!
We’re delighted to hear that everything was handled quickly and smoothly after the duplicate order, and that the refund process met your expectations. It’s great to know you’re enjoying the 20% CBD and feeling its relaxing effects.
Your recommendation truly means a lot to us.
With all the kindness of the Mamafamily
Really good products
Really good products, ordered different straines of cbd… everything has good taste & quality. Thank you Mama Kana
January 1, 2026
Unprompted review
Reply from Mama Kana CBD
Thank you very much for your review Davy!
We’re delighted to hear that you enjoyed the different CBD strains and appreciated their taste and quality.
Thanks again for your trust and see you soon!
The main thing is I trust MamaKana
The main thing is I trust MamaKana. They have always been kind and helpful. I have been known to be a cranky old git....but they have sorted out any difficulties. I very much enjoy their products. With soooo many scam sites I'm vvvvv happy with MK. Thoroughly recommend MK.....
December 16, 2025
Unprompted review
Reply from Mama Kana CBD
Thank you so much for your kind words and for taking the time to share your experience.
We’re truly glad to hear that you trust MamaKana and that we’ve been able to help whenever needed. Your honesty made us smile, and your recommendation means a lot to the whole team.
In a world with so many unreliable sites, knowing that our customers feel confident and happy with us is the greatest reward. Thank you again for your support and loyalty.
Reply from Mama Kana CBD
Thank you very much for your feedback, Oliver!
We’re delighted to hear that you found the quality of our products to be excellent.
Should you ever need advice or wish to explore other products from our range, we’ll be happy to help.
We look forward to welcoming you back soon.
Was really impressed with the afgan…
Was really impressed with the afgan hash so smooth flavour is quite impressive I'm new to cbd and this is a game changer definitely gunna be back for more mystery gift a bit disappointing delivery a bit slow but product is great the effect very pleasant
December 8, 2025
Unprompted review
Reply from Mama Kana CBD
Thank you very much for your review Allan!
We’re really pleased to hear that you enjoyed the Afghan hash and that the flavor and effects made such a good impression ,especially as you’re new to CBD. It’s great to know it’s been a real game changer for you.
We do apologize for the slower delivery and that the mystery gift didn’t fully meet your expectations. Your feedback is noted and helps us improve.
We’re glad the product itself lived up to expectations, and we look forward to welcoming you back soon.
Best regards,
I ordered online and i can see a lot of…
I ordered online and i can see a lot of people didn't receive there package but i did it got late a day from the time i was expecting but everything was in a nice package and even got 5g gift and rolling papers that's really nice for smoking the cbd chocolate was a little bit light for me but was really nice experience
December 6, 2025
Unprompted review
Reply from Mama Kana CBD
Thank you very much for your review!
We’re happy to hear that your order arrived safely, even if it was one day later than expected and that you enjoyed the packaging, the 5 g free gift, and the rolling papers.
We’re also glad you had a good experience with the CBD chocolate, even if it felt a bit light for your preference. Your feedback helps us continue improving our products.
Thanks again for your trust, and we hope to see you back soon!
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