Delivered on time by a very courteous person great service. But after contract time tower was left at our house for greater than 5 days causing a great deal of inconvenience having to lock away for s... See more
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Review summary
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The delivery of the turf cutter was ok albeit late to contract as I had paid for a priority delivery, prior to 1:30. The guy that delivered was very helpful and collection was on time. The issue I... See more
Company replied
Equitment arrived late in the day and currently waiting 2 month later for my £250 deposit back.
THEY DONT GIVE YOU DEPOSIT BACK!!! Don't waste your time, the hire part is easy but they also tell you it must be cleaned before returning it like you know how to clean diggers and dumpers. all othe... See more
Company replied
Company details
- Tool Rental Service
- Building Equipment Hire Service
- Construction Machine Rental Service
- Equipment Rental Agency
- Plant and Machinery Hire
About Mammoth Hire
Written by the company
With FREE national delivery and over 2,000 collection points, Mammoth Hire offers DIY and Trade customers a great value same-day tool hire service.
Our tool hire range has over 2,000,000 products ranging from floor sanders and ladders to mini diggers and scissor lifts.
Book & Pay Online: Visa, Mastercard, Apple Pay, Google Pay or PayPal.
Contact info
Mammoth Hire, FREE National Delivery, Over 2,000 Collection Points, United Kingdom
- 03330 384 944
- mammoth-hire.co.uk
1.6
Bad
529 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 59% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. THEY ARE A CON. YOU WILL NOT GET YOUR DEPOSIT BACK!
This company will not pay my £500 deposit back. Numerous emails & 4 telephone calls. Every time they say they are escalating the problem but I still don't receive my depost back after 2 months!
They are in breach of contract and should be prosecuted for fraud.
PLEASE DO NOT USE.
Update: Mammoth Hire Have asked me contact them about this issue to a non-working email address.
So, yet more diversion tactics.
July 2, 2026
Unprompted review
Reply from Mammoth Hire
Hi Nick,
Thank you for taking the time to leave your feedback. I’m sorry to hear about the lack of communication regarding your deposit.
I have reached out to you a few times to request your order number, but I believe I have now managed to locate your order.
I sincerely apologise for the delay in processing your deposit refund. I can see that the refund was processed two weeks ago, but I completely appreciate that this was much later than it should have been and that you were left waiting for your money.
We’re sorry for the inconvenience caused and for the lack of communication throughout the process.
Abbie, Customer Experience
Mammoth Hire
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Do not use this company
Do not use this company. I hire and paid for a portable aircon unit 2 weeks before required date. 2 days before scheduled delivery I received a short note to say that they would not be providing it ‘due to the heat’ !
I had an urgent requirement for this which I could not replace at such short notice.
Very difficult to contact company and I am still waiting for refund of approx £185 2 weeks later
July 7, 2026
Unprompted review
Reply from Mammoth Hire
Hi,
Thank you for taking the time to leave this feedback. I’m sorry the experience with your air con order fell short, that is not the standard we aim for.
Please email us at MyExperience@mammoth-hire.co.uk with your order number and we will investigate and come back to you within 5 working days with a clear update and resolution path.
Abbie, Customer Experience,
Mammoth Hire
Do not use!!
Do not use!!! On the website it’s says money won’t be taken until equipment is available, money was gone 30 seconds later. Email on the day of delivery to say they can’t source any kit!!! Now looks like I’ll have to fight for a refund!!! Again DO NOT USE THESE SCUMBAGS!!!!!!
July 24, 2026
Unprompted review
Reply from Mammoth Hire
Hi Lee,
Please can you send your order number/email address you placed the order on to MyExperience@mammoth-hire.co.uk so I can look into this for you?
Thanks
Abbie, Customer Experience,
Mammoth Hire
DO NOT USE!
DO NOT USE!! They couldn't deliver my order, but still haven't refunded me my £175 two weeks later. Lots of calls, apparently escalated, talking with a stupid AI bot and still no money.
July 10, 2026
Unprompted review
Reply from Mammoth Hire
Hi, Please can you send your order number/email address you placed the order on to MyExperience@mammoth-hire.co.uk so I can look into this for you?
Thanks
Abbie, Customer Experience,
Mammoth Hire
Please do not use
Please do not use - can't get our £500 refund back, have been chasing for weeks. Sent numerous emails to two different accounts, tried the online chat, raised a ticket, phoned up and can only speak to an AI bot. Awful.
July 22, 2026
Unprompted review
Reply from Mammoth Hire
Hi Yasmin
Thank you for taking the time to leave your feedback. I’m sorry to hear about the lack of communication regarding your deposit.
Thanks for sending over your email address, I have managed to locate your order and am pleased to say that accounts have processed your refund today!
I sincerely apologise for the delay in processing your deposit refund and completely appreciate that this was much later than it should have been.
Abbie, Customer Experience
Mammoth Hire
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Worked well for us
I had ordered through this company before reading the reviews - and panic set in! However, everything went smoothly. I did need to call to extend the hire and report missing items, but I was called back in a timely manner and everything was resolved really quickly. The contractor was great; communicated well and delivered and collected the items on time. A few glitches but overall no complaints!
July 9, 2026
Unprompted review
Reply from Mammoth Hire
Hi Beverly,
Thank you! Really pleased the experience worked well for you. That’s exactly what we aim for. Appreciate you taking the time to leave the review.
Abbie, Mammoth Hire
Delivery booked and paid for simply…
Delivery booked and paid for simply didn’t turn up with absolutely no comms from the company. Awful. Still waiting for a refund but not that hopeful tbh!
July 17, 2026
Unprompted review
Reply from Mammoth Hire
Hi James,
Please accept my sincere apologies for the lack of communication from our team regarding your order.
I can see that the order was placed with Travis Perkins and was accepted by them. Unfortunately, the first time we became aware that the order had not been delivered was when you contacted a member of our team on 21st July.
This is certainly not the level of service we expect from our suppliers, and we are extremely sorry that this happened and that we did not identify the issue sooner.
I can see that you have now received a full refund, but I appreciate that this does not make up for the inconvenience and frustration caused.
Once again, please accept our sincere apologies
Abbie, Customer Experience,
Mammoth Hire
Utterly useless
Utterly useless, would be zero stars if that was an option. Ordered a floor sander a week ahead of requested delivery. Tried to contact them the day before delivery to confirm all was well but phone number is not answered and no reply to the website chat function. Finally received an email at 10am on the expected day of delivery to say they had no stock.
Don't waste your money with this company, check the other reviews. You are probably better off dealing with the dodgy bloke down the local pub than this bunch.
July 16, 2026
Unprompted review
Reply from Mammoth Hire
Hi Rich
please can you send your order number or email address that you used to place the order to MyExperience@mammoth-hire.co.uk so I can look into this for you?
Thank you
Abbie, Customer Experience,
Mammoth Hire
DO NOT HIRE FROM THESE SHOCKING!!!!!
DO NOT HIRE FROM THESE SHOCKING!!!!!!
Checked out this company as I needed to hire a 5 m stair scaffold. I ordered and paid for it, booked the delivery and got the confirmation of the hire including all the parts that were going to arrive.
On the day it was due to be delivered I got an email saying there was none available for that day and that it would be delivered the next day if I’d like to go ahead. I confirmed again all the details and they said it would arrive the next day.
I contacted them the next day and asked for an eta, they told me a colleague was organising the hire so she would get back to me asap. An hour later I got another email saying that the item was not available from their supplier and they would try and source another.
I still have not heard from them even tho I’ve paid the full hire amount.
DO NOT HIRE FROM THESE SHOCKING!!!!!!
July 14, 2026
Unprompted review
Reply from Mammoth Hire
Hi Sean
Thank you for providing me with the additional information. I have sent you an email
Thanks
Abbie, Customer Experience
Mammoth Hire
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Mammoth Hire - aka National Tool Hire - Avoid like the plague
I wish i'd read the reviews here first before booking - lesson learned there.
Hired a micro digger through Mammoth Hire. The Item was delivered and collected as agreed, but, I cant get them to return my £500 deposit.
I contacted live chat after 21 days to be told its 21 'working days', emailed the help email after 21 working days, that was ignored. Contacted myexperience @ nationaltoolhire.co.uk and had a response that they were looking into it urgently. Still nothing. Contacted again, email ignored.
Six weeks later and still no closer to getting my deposit back.
So im done. Im now pursuing the return through my Credit card company via Section 75.
Use a local hire company instead, I reckon this lot are in trouble and holding deposits as a float of some sort.
July 14, 2026
Unprompted review
Reply from Mammoth Hire
Hi Raymond,
Thank you for taking the time to leave this feedback. I’m sorry your experience with us has not been a positive one and that communication has been lacking.
I understand you have already emailed us but please email us again at MyExperience@mammoth-hire.co.uk with your order number and we will investigate and come back to you within 5 working days with a clear update and resolution path.
Abbie, Customer Experience,
Mammoth Hire
A terrible company
A terrible company. I ordered an air con unit 1 week in advance. The day before delivery I contacted them via chat bot to confirm the time of delivery, after seeing the payment had been processed 24 hours before. They emailed back to say the order couldn’t be fulfilled, offered no alternative and I haven’t been able to get any kind of contact since. This is an unlawful breach of contract! The phone number is always engaged and the chat bot is always going to be with me shortly. AVOID!!!
July 6, 2026
Unprompted review
Reply from Mammoth Hire
Hi Stephanie,
I am very sorry to hear that you did not have a positive experience with us at Mammoth Hire.
I previously requested your order information but unfortunately did not receive a response. However, I have since been able to locate your order within our system and can confirm that no payments were processed for this order.
I would also like to apologise that we were unable to fulfil your request. At the time, the entire hire industry was experiencing a severe shortage of air conditioning units due to the exceptionally hot weather. I can assure you that our team did everything possible to source the equipment on your behalf, but unfortunately availability was extremely limited.
I understand how disappointing this must have been, especially when you were relying on the equipment, and I am sorry that we were unable to meet your requirements on this occasion.
If you would like me to review the order further, please feel free to send your order number to MyExperience@mammoth-hire.co.uk and I will be happy to investigate in more detail.
Abbie, Customer Experience,
Mammoth Hire
Deposit refund not returned and i…
Deposit refund not returned and i cannot ge through to anyone to rectify. Been over a month. Quite possibly worst company i have ever used
June 10, 2026
Unprompted review
Reply from Mammoth Hire
Hi Luke,
Thank you for taking the time to leave your feedback. I’m sorry to hear about the lack of communication regarding your deposit.
I have reached out to you a few times to request your order number, but I believe I have now managed to locate your order.
I sincerely apologise for the delay in processing your deposit refund. I can see that the refund was processed shortly after you your review but I completely appreciate that this was much later than it should have been and that you were left waiting for your money.
We’re sorry for the inconvenience caused and for the lack of communication throughout the process.
Abbie, Customer Experience
Mammoth Hire
After returning the tool they don't…
After returning the tool they don't reply and don't refund. Waiting for month. Please don't hire from them.
They don't refund without any reason .
Reply for your information. Order No 246768. Now you know what is this feedback for. Ive received the deposit claiming by paypal because you didn't return it. Thanks to paypal for helping me
June 26, 2026
Unprompted review
Reply from Mammoth Hire
Hi Khaled
Thank you for sending over your order number. I am so sorry the communication was lacking and you received your deposit back later than you should have!
I can see that the order was sourced and delivered as it should have been however I understand waiting for your deposit back was frustrating
Once again, I apologise for this
Abbie, Customer Experience
Mammoth Hire
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Shocking!!!!
Shocking!!!!! Do not use this company! There is no way of contacting anyone apart from an annoying automated voice or an unanswered chat function on line. Ordered some scaffold it never arrived then read the reviews! They are all true!! This company is disgraceful!!! AVOID AT ALL COSTS
July 3, 2026
Unprompted review
Reply from Mammoth Hire
Hi Stephen
Please can you send me your order number or email address to MyExperience@mammoth-hire.co.uk so I can look into this for you?
Thank you
Abbie, Customer Experience,
Mammoth Hire
Hi Stephen,
Thanks for sending over your order number. I have responded to your message
Thank you
Abbie, Customer Experience
Mammoth Hire
Awful company.
Awful company.
Hidden charges
Spent 40 minutes trying to speak to someone immediately after the order to cancel, then they wouldn’t give me a refund.
Received no booking confirmation.
Was over £200, very unhelpful-stay clear of these bandits.
June 30, 2026
Unprompted review
Reply from Mammoth Hire
Hi Bruce,
Thank you for getting back to me with the additional information.
Firstly, I’m sorry that you had such difficulty getting through to us. Waiting 40 minutes is not acceptable, and I completely understand your frustration. Our phone lines can be extremely busy at times, but we do always aim to answer and respond to all our customers as quickly as possible.
I have reviewed the notes on your order and can see that the additional charges were for fuel, a face protection kit and a damage waiver. These are all required for this particular piece of equipment, and I understand that our team explained this to you when you were eventually able to get through to us.
These charges would have been displayed before you confirmed the order, although I appreciate that they were not shown on the initial product page. I understand how this could have caused some confusion.
Once again, I apologise for both the difficulty you experienced getting through to us and the confusion around the additional charges.
Abbie, Customer Experience,
Mammoth Hire
Do NOT use this company
Do NOT use this company! Terms and conditions state 21 days for a refund on your deposit but you will not get it back! Digger was returned on time and in full working order yet calls and emails are ignored and no sign of deposit. Seems I’m not the only one this has happened to
May 18, 2026
Unprompted review
Reply from Mammoth Hire
Hi Ryan
Thank you for taking the time to leave your feedback. I’m sorry to hear about the lack of communication regarding your deposit.
I have reached out to you a few times to request your order number, but I believe I have now managed to locate your order.
I sincerely apologise for the delay in processing your deposit refund. I can see that the refund has been processed today! Completely appreciate that this was much later than it should have been and that you were left waiting for your money.
Abbie, Customer Experience
Mammoth Hire
Terrible company
Order no# 246353 …Absolutely diabolical experience with this company, I would advise no one to use their services. I booked the hire of a cement mixer for a job I had planned the next day. I received a call from the company to ask if I could take delivery of the mixer the day before, which was not convenient, but I decided to go ahead. I paid for morning delivery but did not receive the mixer till 4 pm, which was very inconvenient as I had planned to go to WORK that afternoon. When the mixer was finally delivered, the breaker was not included, this breaker was not optional and was a £7 additional charge, but they just decided they didn’t have any in stock and wasn’t going to bring it. I was not happy about anyone using the mixer without the breaker so did not use it. The only way to contact this company seems to be online chat, whoever is at the end of the online chat is absolutely useless, I put in three complaints to them, and asked them to contact me, to get a breaker delivered to me, but they just did not respond or get back to me, when the off hire day came I waited in all day for this mixer to be collected, they never turned up! And in fact they didn’t turn up until two weeks later when they just randomly knocked at my door, luckily I was in!!! Honestly, do yourself a favour and do not use this company, I have asked for my money back several times and had no response, in fact I have had no contact from them whatsoever, luckily I paid on my credit card and ask the Credit Card to arrange a charge back, they did this and I’ve got my money back, but the company were not interested at all!!! please stay clear!!
Would love to discuss this with mammoth hire if they could be bothered to call me to discuss the multiple written complaints they have ignored Order no# 246353
May 21, 2026
Unprompted review
Reply from Mammoth Hire
Hi Nikki
Thanks for taking the time to reach out. We are sorry to hear that you were unhappy with your experience. We have reviewed the details of your order and would like to clarify what happened.
The Priority Delivery service you paid for states that we endeavour to deliver by 1:30pm. As Mammoth Hire operates as a network, we do not directly supply or transport the equipment ourselves, and therefore we cannot guarantee delivery by 1:30pm. Delivery times can also be affected by circumstances such as traffic and delays on the route.
Our records show that your live chat was responded to immediately. Our colleague contacted the supplier, One Stop Hire, who confirmed that the RCD had not been loaded with the mixer. They advised that the mixer could be used without the RCD. Our colleague also explained that the Priority Delivery charge and the RCD charge would be refunded at the end of the hire.
With regard to the delivery being made earlier than the original date of Saturday 23rd, our team contacted you on 20/05 to ask whether you would be able to accept delivery one day earlier. You agreed to this arrangement, and an additional day of hire was provided free of charge.
Regarding collection, we appreciate that this took longer than expected. Our agreement with the supplier is that equipment should be collected within five working days. We understand that collection was ultimately attempted on 04/06, and we have raised this delay with the supplier.
We appreciate that the delays and missing RCD caused inconvenience, and we are sorry that you were dissatisfied with the experience. We have raised the collection issue with the supplier and will continue to review the service we receive from our network partners.
We apologise again for any inconvenience caused
Abbie, Customer Experience
Mammoth Hire
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Still wtg Refund
The delivery of the turf cutter was ok albeit late to contract as I had paid for a priority delivery, prior to 1:30. The guy that delivered was very helpful and collection was on time. The issue I have had is trying to get a refund for the priority delivery that didn’t happen, tool did not arrive until 3:00 in the afternoon.
I have used Mammoth ‘Chat’ facility to complain numerous times, and also sent emails as requested which included a photo of the guy delivering the tool with a time stamp. Still no success tool delivered on the 22 May.
Update: refund received 29th June. Moral of the story, don’t expect refunds for circa 6 weeks if they had told me this to start with I wouldn’t have been on at them so much 🤦♀️
May 22, 2026
Unprompted review
Reply from Mammoth Hire
Hi Jan,
Please can you send me your email address/order number to MyExperience@mammoth-hire.co.uk and I can look into this for you?
Abbie, Customer Experience,
Mammoth Hire
Hi Jan, without knowing your order number I am unable to look into the details any further however thanks for confirming you received your refund in full, although I completely appreciate that it took longer than it should have.
If you require anymore information please do send an email to MyExperience@nationaltoolhire.co.uk and I am happy to help
Thank you
Abbie,
Waste of time and money
As most have stated this company is a waste of time, I did what they couldn't do in 9 days in 1 hour.
Hired and paid up front for some staging boards and a big blue 9 days before builders where due on site, gets to the morning of the hire and no delivery. I had to contact them, they tell me they havent sourced any yet (which they had 9 days to update me about) and can i move the hire days! Why bother offering an option to book specific days.
I gave them till 10am and in that time I used hirebase and speedy and got both the things I needed same day and for nearly £100 cheaper!
Moral of the story - Don't hire from a re-hire company! The lady didnt want to give me a refund initially either as she had till 5pm to fulfil the order - absolute joke!
June 22, 2026
Unprompted review
Useless
Useless. No commmnication when our post driver didn’t arrive. 4 days later still couldn’t say when it would get to us. Avoid.
June 22, 2026
Unprompted review
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