ManaoanuReviews 

57
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

I am writing this review out of sheer frustration regarding an ongoing issue with Manoa Anu that has remained unresolved since early December. Despite my repeated attempts to reach out and find a... See more

Rated 1 out of 5 stars

1 star due to the very poor communication I bought a robe for my friend as a present and she can fit into it 3 times I ve sent 7 emails now but still no response 6 weeks later All I want to do i... See more

Rated 2 out of 5 stars

Sadly the sizing is HUGE. I expected it to be big, but not that big. Returns process wasn’t straight forward and you have to return at your own expense. Other companies have better levels of customer... See more

Company replied

Rated 5 out of 5 stars

Absolutely LOVE my Manaoanu Changing Robe!! It’s perfect for walking my dogs on these cold Winter nights as it keeps me dry and warm without having to layer up. Not forgetting how aesthetically ple... See more

Company replied

Company details

  1. Clothing Store

Written by the company

Aesthetic premium change robes and apparel to inspire. Home to the most aesthetic, premium, high performance change robe on the market, and the choice of thousands of athletes and everyday people all over the world.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

57 reviews

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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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2.6

All reviews

(57)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Incredible product and customer service

Well, where can I even start? I cannot fault this company, or their products, at all. I have myself a Serenity robe, which is incredible quality and is far superior to any dry robe I’ve worn previously. I therefore bought a Meraki robe for a Christmas present for a loved one. Unfortunately, the courier had not delivered the parcel (it had been sat in their depot for over 2 weeks) when I contacted Manao Anu themselves to explain the problem as I hadn’t received my order. They handled the situation amazingly, trying in vain over several days to contact the courier but to no avail. So that I would be sure to receive my order before Christmas, they sent out a replacement and even to a different address so that I didn’t have to worry about not receiving it before travelling back home to family. Their communication and efforts in solving this problem has been the best customer service I’ve ever experienced and I couldn’t recommend them highly enough. Not only are their products of the highest standard, as humans they are empathetic, caring and have the customer at the heart of everything they do. I will never look anywhere else again and I’ll be spreading the word far and wide about what an incredible company they are. Thank you so much x

December 17, 2022
Unprompted review
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Reply from Manaoanu

Hi Hayley.

Wow, we are blown away by your review, and it really is a great feeling to see the little touches appreciated thank you so much.

Again apologies for the delay in receiving your robe from the delivery company, and we are just happy that we have managed to sort everything for you to ensure you still get what you ordered in time for Christmas : )

Thank you for the many positive words on the product quality, and aesthetic, it matters deeply to use to not only offer a premium quality, affordable robe, but also the interaction that our customers receive from us personally.

Sending big love and happy vibes, have a wonderful Christmas.

Gav
Manao Anu x

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Rated 5 out of 5 stars

I bought a serenity robe in the summer…

I bought a serenity robe in the summer as I was doing a lot of outdoor swimming. This robe is not only stylish but easy to wear and change in and out of a swimming costume. Its so cozy , has loads of room and pockets. I love the little messages that were included in the parcel. This is a very special company who not only think of the environment but put their customers first. They are a wonderful example of people who truly care about the environment and the people that buy their products. Ive ordered 2 beanies which I have yet to open - definitely worth the wait! I think this dry robe is worth the money and is well priced compared to others.

August 5, 2022
Unprompted review
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Reply from Manaoanu

Good morning Karen, thank you so much for your lovely review. We have really enjoyed seeing your inspiring adventures and swims over the year and are immensely proud to have you part of our Manao Family.

Thank you for investing in Manao, in us, and in what we are trying to create. We send big love and Christmas wishes from our family to yours.

Manao Anu x

Rated 5 out of 5 stars

Absolutely amazing product

Absolutely amazing product! I’ve had it for around a month and I don’t know how I lived without it! It’s super snug and freakishly waterproof (I lasted an entire 2 hours in the pouring rain before it even began to creep in) and above all it’s absolutely beautiful! I ummed and ahhed for a while as the first colourway is just not a colour that suits me and I was a bit nervous about my lifestyle (muddy!) and a light coloured coat but I can safely say as someone who gets it dirty every use, it’s the easiest thing to clean ever! Absolutely top product!!

December 2, 2022
Unprompted review
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Reply from Manaoanu

Hey Dom!

Thank you so much for your lovely review and we are so stoked to see the performance of your robe. It has been designed to perform with excellence in the toughest of conditions so this is great to hear. We're proud to have you part of our Manao Family. Big love and happy vibes!

Manao Anu x

Rated 5 out of 5 stars

Best winter coat I've ever had.

This is one of my best purchases ever. I am not a surfer I bought this as my winter coat and it is the best coat I've ever had and usually I spend well in the region of £300 for a decent winter coat so this was an absolute bargain. I get compliments every day. You will not be disappointed.

November 12, 2022
Unprompted review
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Reply from Manaoanu

Hey Samantha!

What a lovely review to see thank you so much. Honestly it brings us so much joy to hear this and we have so many like yourself who buy as a winter coat, which is why we focused so much on the aesthetic of the coat so this makes us really happy.

Thank you again for becoming part of our Manao family. Sending big love and happy vibes!

Gav
Manao Anu

Rated 5 out of 5 stars

I don't know where to start...

I don't know where to start...
Amazing guality! Just wow ❤️
So cosy, windproof, waterproof.
Personal touch... So lovely. In the inside of the pocket I have found a card : not gonna tell you what it says, find out by yourself 😉⭐❤️
Could not be happier with my choice.

October 10, 2022
Unprompted review
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Reply from Manaoanu

Hey Laura!

Thank you so much for your review, it is always pleasing to hear the little touches as well as the big performance features make such a difference and are noticed. Hope you have many an adventure in your robe and proud to have you part of our Manao Family x

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Rated 5 out of 5 stars

Amazing ethos and great customer service

I was looking for a new change robe and Manao Anu caught my eye as I loved the company ethos (made from recycled bottles)

I'd been following them in Instagram for a while and reached out before ordering for some more information. They were super friendly and quick to respond.

I placed the order which arrived quickly. The robe itself is stunning to look at. Compared to my old change robe this one feels quite heavy (in a good way), the lining is really warm and there are so many pockets!

Overall an amazing company with an amazing product. Highly recommend and can't wait to wrap up in my new robe in the winter after a cold swim 💕

August 26, 2022
Unprompted review
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Reply from Manaoanu

Zoe!

Thank you so much for your review, and we've been so stoked seeing all your swims on socials already! It's always good to hear the premium quality coming across and being noticed but also the service and vibe of the brand means just as much to us so thank you.

Stoked and grateful to have you part of the Manao Family,

Big love,

Gav
Manao Anu

Rated 5 out of 5 stars

Dry Robe

I ordered a dry robe for my daughter's birthday ordered a medium however it was too big. I emailed Gav and he explained how to return it for an exchange which arrived and is a perfect fit. My daughter can't wait to use it. The service and help from your company was great . I loved the letter inside the coat it was a nice personal touch .

June 10, 2022
Unprompted review
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Reply from Manaoanu

Hey Sarah!

Thank you so much for your review, lovely words and was honestly a pleasure dealing with you :) So stoked your daughter loves the robe. Worth the wait!

Have an awesome summer, can't wait to see some pictures of the adventures :)

Big Love and happy vibes!

Gav

Rated 5 out of 5 stars

I recently purchased one of the Serenity Robes

I recently purchased one of the Serenity Robes and I have to say its the best purchase I have made this year. Absolutely top quality, so warm and so aesthetically pleasing! Gav at manaoanu is so great to deal with, great customer service and some wonderful personal touches. I would definitely recommend - you will not be disappointed :-)

May 30, 2022
Unprompted review
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Reply from Manaoanu

Good morning Nicola!

We are so happy your Serenity robe is your purchase of the year! What an awesome compliment, we're so stoked you love it!

Pleasure to have you part of our Manao Family, and can't wait to see everywhere you take your robe!

Big love & happy vibes,

Manao Anu

Rated 5 out of 5 stars

Beautiful Robe!

Had been searching a changing robe for post outdoor swim and to change outdoors, post trail run. Saw this on insta and just loved the brand and message. The colour is fabulous. It’s toasty warm and love all the pocket options. Messaged a few times via Instagram to query best size. Even sent photos after delivery to show sizing and check it was the best size/fit. First class customer service. Loved the little message cards discovered in the pocket. Lovely little touch. Such attention to detail all round. So pleased I got this coat.

May 29, 2022
Unprompted review
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Reply from Manaoanu

Good morning Cat!

We're so happy you love it, and you are more than welcome with all the little extra bits of help, we wanted to make sure it was perfect for you :)

We're honoured to have you part of Manao Anu and it was a pleasure dealing with you. The little details being noticed really does make us smile as we go to great lengths to make the buying process a special experience.

Can't wait to see all your adventures, and keep in touch on Instagram!

Big love and happy vibes,

Manao Anu

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Rated 5 out of 5 stars

Style and Substance

Thank you! This robe is perfect in every way.. looks, warmth, dry and cosy, and the attention to detail gives this 100% from us. It feels good to buy from such a great independent company with people who care and have considered every requirement. I will need to reorder as 21 & 23 year old eyeing it up! 🧜‍♀️

May 29, 2022
Unprompted review
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Reply from Manaoanu

Hi Gillian :)

What a beautiful review, thank you so much! We honestly can't thank you enough for choosing us, or for your kind words.

And also so great to hear the other members of your family might soon become members of ours : ) - We'll be waiting!

Thank you so much, we hope you have many an adventure in your serenity robe and please do keep in touch on social media.

As always big love and happiest of vibes,

Manao Anu

Rated 5 out of 5 stars

I have recently got into cold water…

I have recently got into cold water therapy and I’ve been looking for a robe aesthetically pleasing and this is it! Fantastic product- love it.

May 13, 2022
Unprompted review
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Reply from Manaoanu

Morning Mike!

Thanks so much for your review, and so stoked to hear you have got into cold water therapy, your going on a great journey! The whole aesthetic of our robes matters to us massively so we love that it playing a part in your purchase!

Sending big love!

Manao Anu

Rated 5 out of 5 stars

I've just received my serenity robe…

I've just received my serenity robe from Manao anu and what can I say? It's beautiful!! I've followed this brand since it's conception and I was so excited to order my own. The quality is incredible, the design and look is so stylish, it's wind proof and waterproof. We do alot of hiking up hills so this is the perfect coat for the job. It will keep you warm at the top of a hill or while camping. A massive plus for this coat is that it has pockets galore (ladies you won't be disappointed, we love our pockets) Above all it's a beautiful brand to be a part of and shares an incredible important message of having a healthy mindset :)

May 13, 2022
Unprompted review
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Reply from Manaoanu

Hey Rebecca!

Ah what an amazing review, we're so happy you love your Serenity robe. Thank you so much for noticing the brand messages as well as the quality of the product, it really does mean the world to us.

We are so happy to have you part of the Manao family and we can't wait to see all your adventures in it!

Sending big love and happy vibes to you and your family!

Manao Anu x

Rated 5 out of 5 stars

Love love love ❤️ this robe

Love love love ❤️ this robe. The colour is exquisite, great fit, so soft and such an awesome brand to support. Feels like family x
Thank you. I’ll be taking it on plenty of adventures this summer.

May 11, 2022
Unprompted review
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Reply from Manaoanu

Hey Jane!

You are so kind, we're so stoked you love your Serenity robe so much and for sure we are a family, and proud to have you part of it! We can't wait to see the adventures you take it.

Have an amazing holiday! And we look forward to seeing you in your robe soon.

Big love and happy vibes!

Manao Anu

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Rated 5 out of 5 stars

H I G H L Y R E C O M M E N D !

The new Manao Anu serenity robe is amazing. They look great in pictures and even better in real life. The quality is far superior to the leading brands down the the smallest of details. It’s so warm and cosy and perfect for what we wanted. Highly recommend this small family business and their quality product!

May 9, 2022
Unprompted review
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Reply from Manaoanu

Hey!

Thank you so much for your review! We are so happy you loved the robe even more in person, we love the colour to! : )

We have used extensive design and research to make a premium change robe at a more affordable price so we're so happy with your quality comments!

Sending big love from our family business in sunny Cornwall!

Manao Anu

Rated 5 out of 5 stars

Most beautiful coat I have ever…

Most beautiful coat I have ever purchased!
The quality and attention to detail of this coat is something else, do not hesitate to buy one from this amazing company.
Can’t wait to get out and about in it, thank you Manao Anu!

May 7, 2022
Unprompted review
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Reply from Manaoanu

Hey Lucy!

What a beautiful review to wake up to today. Thank you so much for your support and love for the product and brand, we really value you and are so grateful for your kind words.

We have really invested in making a premium quality robe affordable for more people so we love that the quality has come across.

Sending big love and happy vibes,

Manao Anu

Rated 5 out of 5 stars

The Serenity Dry Robe is just amazing

The Serenity Dry Robe is just amazing. Manaoanu team helped me through the purchase process to get the right size for my wife . It fits perfectly and she can not wait to get to the beach for swimming. Great quality product and looks great too. I have never had better customer service of a business keeping us informed of delivery- if only every business was as well run!! Keep up the good work

May 6, 2022
Unprompted review
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Reply from Manaoanu

Hey Rob!

Thank you for the kind words so much, was such a pleasure to interact with you and knowing a little bit behind the story of you buying a Serenity robe.

We're so happy you feel how you do with the customers service as we always want to give that family touch with us and really be there for everyone to help.

Big love to your lovely wife and I hope she has some amazing swims!

Big love and happy vibes,

Manao Anu

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