Manfrottospares Reviews 11

I bought a rubber foot for a manfrotto tripod (Befree) (R1039,18) and the experience was quite good. The replacement is same as original part, fits perfect.

The shipping took few days more than expected. About a week more due the package was stock in customs (Uk to Fl). I contacted customer service and they were willing to help but at the end customs release the package.

Trustable webpage, good quality parts and good customer services.

Happy that I can use my tripod again for less that 20 bucks :)

My locking knut wore out and so I went online and ordered a replacement. The replacement arrived but a few weeks of light use later completely wore out again. When I asked customer care about the issue they suggested I replace the bolt it was attached too as they reccomend replacing them together. They would not offer me a discount or a reimbursement and said the issue was out of their hands.

Also on checkout the default delivery option is twice as expensive as the second option listed as "premium" delivery. At first glance you assume you are opting for the cheaper option and not the premium service. This is misleading and just feels icky when companies try and include this sort of misdirection for profit.

I needed urgently a rubber feet for my Autopole and was glad these guys were UK based and had the part which isn't very common. and most important it came very quick just in time for my shoot.

They couldn't deliver to my address after sending out the product and I gave them the address to update it.
Didn't hear back so I inquired and said shipment is still en route, had to open a dispute with paypal and they made the process harder than it needed to be. At the time I was dealing w/ helping my wife during her cancer treatments so apparently. They helped open dialogue between manfrottospares and I and despite providing all the information apparently I didn't get a notification they had responded. Meaning they were still trying to argue that they had my money and I had no replacement parts. Since I didn't respond they closed my claim. A normal company would open a claim since it showed the error was on Fedex's part, there was evidence that even showed it was never delivered to me. What a way of taking advantage of a family fighting cancer. Despicable

I bought qty 50 of high-end camera mount. Took a while to get pricing, etc..., but they are honest and shipped quality manfrotto product. I sent them almost $8,000 and all went well...

Having never been in the position before of having a broken tripod and needing one for this week I am pleased my apprehension was quickly resolved having come across this site, and was easily able to identify the spare parts I needed then, ordered then and they arrived 2 days later (as indicated on the web order). Tripod back to normal within 10 minutes.

15.77€ part ordered for France, 8.13€ premium post added=23.89€ in total!
Parcel not delivered to house even though we were in but a non delivery notice in letter box!
When I went to post office to collect the parcel I was charged an additional 11€ !!!! TOTAL= 34.99€ 😤😤😤😤😤

This company is based in the UK. I ordered a 4.62€ part. I ended up paying 20€ total. 5.85€ for customs. 1.63€ for "order surcharge" and 8.13€ for shipping. Be prepared if you order for the EU.

After Issues with the hand grips on my Lastolite TriGrip reflectors I contacted Manfrotto Spares and they were very helpful and easy to deal with, The only problem I had was waiting for them as they didn't have the stock (but you can't fault them for that).

This is a review of Studio 1 LTD who appear to operate under contract to Gitzo, now owned by Manfrotto.
My 3-way Gitzo head broke, the shaft of the level handle embedded in the mechanism, not something easily fixed without some expertise.
From the email asking them (without much hope) if they could do anything, to receiving the repaired item back through the post, took only about a week and at a price that was more than reasonable.
Nobody mends anything these days. Very impressed.