Mannleys PropertyReviews 

186
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I sold my property with Mannleys - it was listed for about 1 month before sale was agreed with just the 3rd viewing. I felt my property was fairly priced and Lydia negotiated a sale price I was re... See more

Company replied

Rated 5 out of 5 stars

I want to say a huge thank you to everyone at Mannleys that helped to make purchasing our home possible. From the first visit of the property all the way through to completion my partner and I were so... See more

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Rated 4 out of 5 stars

I recently used Mannleys for the sale of a property in Telford. Aaron came to do the valuation, immediately understood the situation and was able to advise accordingly. Within a few weeks I had accept... See more

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Rated 5 out of 5 stars

Mannleys have provided us with an excellent service from start to finish. They sold our property in under a week. Very efficient on the ball team who are always there to support with any queries or c... See more

Company replied

Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Appraiser
  5. Real Estate Rental Agency

Written by the company

Welcome to Mannleys, your trusted estate agents specialising in residential sales and lettings in Telford and its surrounding areas. With a wealth of experience, we are dedicated to providing top-notch services to both buyers and sellers. Our expert team is committed to navigating you through the intricacies of the estate agency market, ensuring a seamless and stress-free experience. Whether you're looking to buy, sell, or rent, Mannleys is your reliable partner in achieving your property goals. Join the ranks of satisfied clients who have experienced the excellence of Mannleys in the dynamic world of estate agency.


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4.8

Excellent

TrustScore 5 out of 5

186 reviews

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4.8

All reviews

(186)

2 reviews in the last 12 months

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Rated 4 out of 5 stars

Slow start but gathered pace…

We put our property on the market several months ago at a price that was recommended to us by the surveyor. We got initial interest but no real movement so decided to drop the price. Once again we got more viewings but with little promise. During this time there was little in the way of communication from Mannleys. We visited the estate agents and met Lydia. She was like a breath of fresh air and listened to our concerns given the lack of viewings on what was a sought after property. We discussed taking the house off the market but agreed to keep it on until the end of summer. Within a week we had an offer and the house sale has just gone through.

Both my wife and feel that although we sold the house there could have been more Interaction from Mannleys. We did all bar two of the viewings despite not wanting to get involved because a representative of Mannleys was not available. I appreciate that there was a shortage of staff and some employees left but this wasn’t communicated to us. Thank goodness for Lydia!!

We have now moved and are satisfied that we got there in the end. When you pay for a Prestige service then I believe that is what you should get. Lydia was the star of the show. Once she was onboard she kept us up to speed with any developments. I feel a little aggrieved we paid for a service in which we did a lot of the work but I suppose ultimately the house was sold. Thank you Mannleys, particularly Lydia.

November 3, 2023
Unprompted review
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Reply from Mannleys Property

Dear Mr. Thomas,

Thank you for taking the time to share your feedback and experiences with Mannleys Property on Trustpilot. We appreciate your constructive comments and are pleased to hear that Lydia made a positive impact on your journey with us.

We apologise for any communication gaps and staffing challenges you encountered during your property sale. Your insights help us improve our services, and we will take your feedback to heart to ensure better interaction and support for our valued clients.

We're delighted that Lydia was able to assist you effectively and keep you informed throughout the process. Your satisfaction with the end result is important to us, and we're grateful for your patience and understanding during this journey.

Once again, thank you for your review, and we're here to assist you with any future property needs. Congratulations on the successful sale and your move!

Best regards,
Mannleys Property Team

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Rated 5 out of 5 stars

Fantastic Estate Agents to deal with

Mannleys have provided us with an excellent service from start to finish. They sold our property in under a week. Very efficient on the ball team who are always there to support with any queries or concerns in an informative, friendly and timely manner. They are proactive in chasing up sales / purchases to move things along swiftly.
Would highly recommend and will definitely deal with in the future.

October 27, 2023
Unprompted review
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Reply from Mannleys Property

Thank you so much for your wonderful review! We are delighted to hear about your positive experience with Mannleys Estate Agents. Selling your property in under a week is truly remarkable, and we're thrilled that our team was able to provide you with efficient, friendly, and informative support throughout the process. We appreciate your recommendation and look forward to assisting you in the future. If you ever have any more questions or need further assistance, don't hesitate to reach out. Thanks again for choosing Mannleys!

Rated 5 out of 5 stars

Fantastic customer service, would definitely recommend!

Absolutely blown away by Mannleys professional services, being fairly new to the rental market I was pleasantly surprised at how efficient they dealt with my initial enquiry to view a property, through to me being accepted and approved for a property! Totally seemless process, I am collecting the keys tomorrow, so I'd like to say a big thank you! Highly recommended.

October 12, 2023
Unprompted review
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Reply from Mannleys Property

Thank you so much for taking the time to leave us a five-star review on Trustpilot! We're thrilled to hear that you had a positive experience with our service. Your support and feedback mean the world to us.

We're dedicated to providing the best possible experience for our customers, and your glowing review reaffirms that we're on the right track. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

The team at Mannleys provided an excellent service

The team at Mannleys provided a fantastic service to us, guiding us through the sale of my late late fathers house.

Thanks to their help we achieved a quick first buyer. However, due to no fault of ours the buyer changed her mind just before exchange!

The team stuck with us as we were let down by yet another buyer who had contractual problems with their own sale. The team at Mannleys quickly found us a third buyer and we successfully completed.

I highly recommend the team for their knowledge of the market, their commitment and focus upon working with you to gain a result, and in our case their resilience to follow through and find not one but three potential buyers.

September 21, 2023
Unprompted review
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Reply from Mannleys Property

Thank you Phil, I know it was a long road and your own patience was tested to the limit but we were, as a team, so pleased to finally get the sale through to completion for you. Thank you again for your business and for taking the time to leave us an excellent review.

Rated 5 out of 5 stars

I have dealt with Lydia on a recent…

I have dealt with Lydia on a recent property sale, from the start with marketing to selling the property and issuing the sales memorandum she has been fantastic. Great communication and very professional and friendly. Will use their Agency again.

September 29, 2023
Unprompted review
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Reply from Mannleys Property

Thank you so much for taking the time to leave an excellent 5 star review and we are so glad you have been impressed with Lydia's excellent service. We will look forward to looking after you again in the future.

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Rated 4 out of 5 stars

Lydia is a star

I'm looking to buy a property and have had multiple dealings with Lydia at the Telford office. She is personable, friendly and a real pleasure to deal with. She comes back on queries promptly and I love dealing with her - I can just tell she goes the extra mile. She is a real asset to Mannleys!

September 26, 2023
Unprompted review
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Reply from Mannleys Property

Thank you for your review and we are so glad to hear that Lydia is looking after you well. Hopefully she will help you find your next home. Good luck in your continued search.

Rated 5 out of 5 stars

Would 100% recommend Mannleys to…

Would 100% recommend Mannleys to anyone! I'm renting with them at the moment and they have offered excellent service from the start, any issues I have had the team has been straight onto it. Special thanks to Kerrie for the speedy responses and additional info provided :)

September 11, 2023
Unprompted review
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Reply from Mannleys Property

Thank you so much for taking the time to leave us a fantastic 5-star review. We are thrilled to hear that you had such a positive experience with our service.

We are committed to maintaining the high standards that you've come to expect from us. If you ever have any questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to reach out.

Once again, thank you for choosing us, and we genuinely appreciate your trust and support. Have a wonderful day!

Rated 5 out of 5 stars

Always Great 👍🏻 …

We have used Mannleys for numerous different sales and purchases and we also use them to manage our property. They have been brilliant from the off and are always there to help!!

Particular mention to Helen and Kerrie for always being so helpful and available with any concerns or queries.

September 10, 2023
Unprompted review
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Reply from Mannleys Property

Dear Rachel, thank you so much for taking the time to share your wonderful experience with us!

We value your support and look forward to serving you again in the future. Should you have any questions, suggestions, or if there's anything else we can assist you with, please don't hesitate to reach out. Your feedback is invaluable to us as we strive to continually improve and exceed your expectations.

Once again, thank you for choosing us, and for sharing your positive experience with the Trustpilot community. We are truly grateful for your trust and support.

Warms Regards
The Mannleys Team

Rated 5 out of 5 stars

As a current landlord I can honestly…

As a current landlord I can honestly say these guys are the company to rent with. They have literally given me no stress from the moment the viewings began. There was a few tenant issues near the start but this was dealt with professionally and in a timely fashion. I completely trust and rely on their fantastic service. Keep up the good work.

September 7, 2023
Unprompted review
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Reply from Mannleys Property

Dear Zoe,

Thank you so much for taking the time to leave us this fantastic 5-star review on Trustpilot! We are absolutely thrilled to hear about your positive experience with our services.

Your feedback means the world to us, and it serves as a great source of motivation for our entire team. We work tirelessly to ensure that we meet and exceed our customers' expectations, and it's incredibly rewarding to know that our efforts have made a difference for you.

We are committed to consistently providing you with the highest level of quality and service. If you ever have any questions, concerns, or further feedback, please don't hesitate to reach out to us. We're here to assist you in any way we can.

Once again, thank you for choosing us, and we look forward to serving you in the future. Your trust and support are greatly appreciated.

Warm regards,
Christian Parkhouse

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Rated 5 out of 5 stars

Exceptional Service

Me and my partner recently moved into our first home.

The team were exceptional when it came to helping us pick our home to us moving in.

They communicated clearly and kept in contact throughout the whole process which helped ease our minds, as this process can be daunting.

I couldn’t recommend them enough!

May 19, 2023
Unprompted review
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Reply from Mannleys Property

Thank you for your review, we are very pleased to hear that all went well with your first home purchase.

Rated 5 out of 5 stars

Kerrie has been more than helpful with…

Kerrie has been more than helpful with helping me to relocate to be near family. They allowed my daughter to view property and all necessary documents available over Internet via docusign. All I all a good and smooth transition. Keep it up kerrie

August 25, 2023
Unprompted review
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Reply from Mannleys Property

Thank you so much for your review, much appreciated.

Rated 1 out of 5 stars

Poor communication and overall service

Poor communication and overall service, did not return phone calls or messages. requests for information ignored and still not received after asking multiple times. Important information requested to be included in the tenancy agreements missed out, Managed my property for 10 years while no issues, As soon as an issue arose the keys were handed back to me to deal with?

September 4, 2023
Unprompted review
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Reply from Mannleys Property

Dear Steve,

We appreciate your feedback and sharing your concerns and as you will be aware we have been responsive to your enquiries and you have indeed spoken with several members of our team. We have managed your property for 10 years with dedication to ensure a smooth and compliant tenancy with all relevant regulations and no rent arrears during that time.

We understand the complexities of your current situation. We take the handling of complaints seriously, and we are diligently following our in-house complaints procedure and co-operating with the property ombudsman to address your concerns.

We understand the difficulties you are facing and will continue to work towards a resolution that serves the best interests of both parties.

Thank you for your understanding.

Rated 5 out of 5 stars

Outstanding Service and Support

I highly recommend Mannleys! From the start, they were incredibly helpful and understood our situation perfectly. Their clear advice on the letting process was invaluable. They've been supportive with any issues in our new property. Looking forward to future business with them, possibly for buying a house. Exceptional service!

July 31, 2023
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Reply from Mannleys Property

Thank you very much for your review, we look forward to helping you with a house purchase.

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Rated 5 out of 5 stars

What a great estate agent

What a great estate agents! The help I got was even more than I could ever of asked for. Viewed a property to rent and someone else got it. Almost gave up searching but the team got straight in contact and got me through all sorts of barriers to secure a tenancy. Never had this with any other estate agents.
Highly recommended . 5 stars!

June 29, 2023
Unprompted review
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Reply from Mannleys Property

Thank you so much for your review, we are so glad that everything worked out for you.

Rated 4 out of 5 stars

had a bad experience but management did their best to put things back on track.

Updating my review as I had a very promising start to purchasing a property last week and then on Tuesday everything got turned upside down after a terrible attitude from a member of the Mannley's team.

I received a call from management today with a sincere apology and they offered lots of help to get my deal back on track and also said I could have Jane as my point of contact from here on as she was fantastic to deal with on my earlier interactions.

I've updated the review from 1 to 4 stars because of the positive reaction from management doing their best to diffuse the situation and genuinely being concerned about my experience.

May 23, 2023
Unprompted review
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Reply from Mannleys Property

Good afternoon, after reviewing your review on here we have investigated and can see that you were booked in for a viewing on Saturday and then later changed your viewing to Tuesday at 10am. The viewing was booked for a specific time on Tuesday, not between 10am-1pm and we apologise if you misunderstood this. An email of confirmation was sent to you with the time specifically stating 10am Tuesday. Within your first phone call you were given an apology for not receiving a reply to your email sent over the weekend to Jane, however Danielle was able to answer your questions whilst on the phone there and then for you. She also offered to ring the tenant and check if it would be ok for you to visit at 12pm, which was the time you advised you would be able to attend. Unfortunately the tenant of the property had made other arrangements and had already waited in from 10am so was unable to do the viewing at a later time. We will be communicating with the seller and the tenant to rearrange this viewing, as was discussed on the phone and will be in touch soon. Once again we can only apologise for any confusion and we will do what we can to enable you to view the property.

Rated 5 out of 5 stars

Great service

All the staff that rented out my property were very professional, offering a speedy service and all with a smile.
Special thanks to Helen and Kerrie

March 23, 2023
Unprompted review
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Reply from Mannleys Property

Thank you for your kind review.

Rated 5 out of 5 stars

Absolute perfection!!

Absolute perfection!!
This is my third(and hopefully my last property) that Mannleys have arranged for me and is always a pleasure to deal with such an utterly professional lettings team.
I can't thank them enough for what they have done for myself and would not hesitate to recommend them to anyone.

March 16, 2023
Unprompted review
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Reply from Mannleys Property

Thank you for your kind review, we will always be here to help when needed!

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Rated 5 out of 5 stars

5 🌟.

5 🌟.. I wish to say a huge Thank You to the Whole Team at Mannleys, each and everyone helped at some point, but a well deserved special mention to Danielle.👌 Their service was over and above what I could expect, genuine compassion and understanding of my personal needs whilst selling my late Mums family home of 53yrs. I do not live in the area any longer so the logistics were difficult but Mannleys stepped in and helped everything run smoothly, finding solutions to any obstacles.
I would wholeheartedly recommend their services to anyone looking to sell a property in the area.
AJ you have a Great Team 👍 👌
"Keep On Keeping On"
Cheers, Tim Goliah

March 17, 2023
Unprompted review
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Reply from Mannleys Property

Thank you for leaving us a review and trusting our team to sell your family home, we are so pleased to hear your experience with Mannleys was a positive one!

Rated 5 out of 5 stars

Professional, Enthusiastic and Friendly Service

We worked with Mannley's office in Wellington, Telford for viewing properties after our current home was Sold STC with another Estate Agent.

We found it a pleasure to work with Mannleys due to their vast local knowledge, experience, and unhurried with no pressure approach.

All their staff were so upbeat and enthusiastic to help us find our next home. Their communication was amazing with quickly calling/emailing us with opportunities and any new instructions.

Lydia especially has been just fantastic with so much energy, and there was never any post-mortem on our viewings feedback. She just quickly lined us up another viewing. Thank you Lydia for truly understanding our needs.

We would also like to thank all of Mannleys support staff for the attended viewings. They all knew the property & locality inside out, thus were able to answer all our questions. No pressure - they let us view at our own pace.

One of Mannleys owners "Chris Mann" attended one of our viewings - a neat high quality new-build 2 bed detached. We didn't make an offer, but Chris was very gracious in our feedback, and also generous in his time with a good chat afterwards. A extremely nice personable businessman who certainly has a firm handle on the property market and it's movements. Thank you Chris.

We wished we had Mannleys manage our current house sale. If there is ever another time we will not hesitate to instruct them.
All the very best to you all.
Warm Regards, D&K Leegomery, Telford

June 22, 2022
Unprompted review
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Reply from Mannleys Property

Thank you ever so much for leaving this feedback. We really appreciate it and are ever so pleased to hear of the experience you have received from Lydia and Chris!

Rated 5 out of 5 stars

Great service from start to finish!

Great service from start to finish in the sale of our property! Constructive feedback and advice was given whilst the property was on the market. The expedited legal service was a great help, ensuring we were kept in the loop as the sale went through giving us both one less thing to worry about!

June 1, 2022
Unprompted review
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Reply from Mannleys Property

Thank you for leaving a review. We are glad you received a great experience!

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