Ordered a BBQ stand as a gift. No sign of delivery after 2 weeks so contacted manomano. Was told to email seller. They then told me (in French) the parcel was lost in transit and refund will be issued... See more
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Review summary
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I want to like ManoMano more than I do - Amazon needs competition. Amazon do some things right - ManoMano need to accept reviews for their retailers and display it. I'm fed up rolling the dice every t... See more
Company replied
I am editing my review after some reconsideration and more knowledge. The biggest problem with this website is that it's just a marketplace for a lot of bathroom supply businesses. And that... See more
Company replied
NOT a UK based company but use .co.uk to hoodwink. Completely got me....Charged £47 in fees and duty before UPS would deliver the item. Charges and delivery amounted to 50% of the purchase price. Bew... See more
Company replied
Company details
About ManoMano
Written by the company
Millions of products available
No more traffic jams or queues in shops - on ManoMano you'll find millions of products from the biggest brands for all your home, DIY and garden projects.
Our major brands include: Facom, Stanley, Bosch, Makita, Black & Decker for tools. Legrand, Schneider Electric or Hager for electricity. Gardena, Karsher, Husqvarna, STIHL or Weber for gardening. Grohe, Hansgrohe, Jacob Delafon or Geberit for the bathroom. Fagor, Atlantic, Saunier Duval or Daikin, for your plumbing, sanitary or heating projects.
Have a question or need advice? Get a quick response from our experts via live chat.
Low prices, all year round
Launch your projects at affordable prices all year round. Take advantage of our flash sales and our free 48-hour delivery selections to place your order at the best price. Get even better value for money with promotional codes available regularly on our website and on the ManoMano app. Want more? Shop on the app to order from wherever you want, whenever you want. Easy.
A website and app that protect your purchases
Order with peace of mind, your payments are protected and secure. Choose your payment method: credit card, PayPal or Klarna, in one or more instalments.
No more traffic jams or queues in shops - on ManoMano you'll find millions of products from the biggest brands for all your home, DIY and garden projects.
Our major brands include: Facom, Stanley, Bosch, Makita, Black & Decker for tools. Legrand, Schneider Electric or Hager for electricity. Gardena, Karsher, Husqvarna, STIHL or Weber for gardening. Grohe, Hansgrohe, Jacob Delafon or Geberit for the bathroom. Fagor, Atlantic, Saunier Duval or Daikin, for your plumbing, sanitary or heating projects.
Have a question or need advice? Get a quick response from our experts via live chat.
Low prices, all year round
Launch your projects at affordable prices all year round. Take advantage of our flash sales and our free 48-hour delivery selections to place your order at the best price. Get even better value for money with promotional codes available regularly on our website and on the ManoMano app. Want more? Shop on the app to order from wherever you want, whenever you want. Easy.
A website and app that protect your purchases
Order with peace of mind, your payments are protected and secure. Choose your payment method: credit card, PayPal or Klarna, in one or more instalments.
Contact info
France
- manomano.co.uk
3.3
Average
12K reviews
Asks customers to review
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Took the money and then said out of…
Took the money and then said out of stock . Still waiting for a refund .
June 10, 2026
Unprompted review
Reply from ManoMano
Hello Martin,
Thank you for your review, and we sincerely apologise for the inconvenience this has caused you. We completely understand how frustrating this situation must be, and we are sorry that this has been your experience.
We would like to look into this for you as a matter of urgency, however we are unable to locate your order as no order number has been included in your review.
Could you please reach out to our customer service team at ManoMano.co.uk with your order number so we can investigate and ensure your refund is processed as quickly as possible?
Thank you for your patience, and we look forward to resolving this for you.
Kind regards,
(sent via mail)
Tried 8 times to order from this site 3…
Tried 8 times to order from this site 3 accounts and 2 completely different people and I still haven’t managed to order anything there’s always either a connection issue or a declined payment for absolutely no reason! It’s a joke! I will be reporting this site as a scam!
June 10, 2026
Unprompted review
Reply from ManoMano
Hello Rebecca,
Thank you for taking the time to share your feedback, and we are truly sorry to hear about the difficulties you have experienced when trying to place an order with us.
We completely understand how frustrating this must have been, and we sincerely apologise for the inconvenience caused. We want to assure you that ManoMano is a fully legitimate and trusted marketplace, and we take concerns like yours very seriously.
We would love to help resolve this for you as quickly as possible. Please do not hesitate to reach out to our presales team who will be happy to assist you further and ensure your order goes through smoothly.
We hope to hear from you soon and look forward to turning this experience around for you.
Kind regards,
ManoMano UK
(sent via mail)
Terrible customer service must be AI
I bought an expensive bath, slipper bath and there was no waste, which I was happy to buy but the waste hole was a diameter that was not standard. So they provided a plastic rubber waste. But no metal waste is available, yet they still do not advertise that the waste will be a problem and they still stick the bath. Also I bought a shower screen that was listed adjustable to increase an extra 2 cm on each side but that also was untrue as the extention would require a 7mm overlap on each side to actually pit a screw through to fix it. However they kept denying that and refused to believe that. The customer service is actually useless and prefers to go around in circles purposely so you end up giving up. DO NOT BUY FROM HERE
June 9, 2026
Unprompted review
Reply from ManoMano
Hello,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and sincerely apologise for any disappointment caused.
We would very much like to look into the issues you have raised regarding your bath and shower screen. However, as no order reference number has been provided, we are unfortunately unable to investigate this further at this stage.
We would therefore kindly ask you to contact us directly with your order details so that we can assist you as best we can.
Thank you again for your feedback, and we hope to have the opportunity to resolve this for you.
Kind regards,
ManoMano UK
(sent via mail)
Avoid. I should have read the reviews before…
I should have read the reviews before ordering from Manomano.co.uk
I bought a Bathroom cabinet with mirrors and LED. Within 3 months of installation it started to show mirror edges going black. On research it looks like the mirrors were poorly made with light silver coating. This means moisture can easily damage the thin coating and black edges will start to devour the mirror from the corners.
When I logged this complaint through their site they got in touch with the manufacturer Elegant Showers and they want me to sent the items back in the packaging which I believe no one with common sense will keep for 3 months.
They replied “We do state not to dispose of packaging so you will need to source packaging”. Not only is the item wired in my bathroom for the LED it is also so bulky. I’m unable to a package large enough to fit this large cabinet and also please note that the item is worth only for the bin as I believe it cannot be used or sold as it is manufacturing fault. Not only is Manomano not helpful but they will leave you out to dry. I did give them a fair chance to resolve this before I put this review thorough. I was happy to get a replacement if they can make sure that the cabinet is fit for bathrooms as it needs to be water resistant or decently coated with silver to withstand some degree of moisture in the bathrooms. If it took 5 or 6 years to go black I could have understood. This is 3 months old.
Avoid at all costs. I will have to claim the money back from my credit card.
May 25, 2026
Unprompted review
Reply from ManoMano
Hello Tojo,
Thank you for taking the time to share your feedback, and please allow us to sincerely apologise for the disappointment and frustration this experience has caused you. We completely understand how upsetting it must be to encounter this issue with a product that was installed in your home just 3 months ago, and we are truly sorry that we have not been able to resolve this to your satisfaction so far.
We absolutely understand your concerns regarding the packaging, and we are sorry that this has added to your frustration during an already difficult situation.
We do want to help get this resolved for you. In order to process a full refund or a replacement, the item would need to be returned to the seller. They do offer a free collection service, which would mean you would not need to arrange your own courier.
For full details on how our returns process works, please visit our returns and refunds policy here: Returns and Refunds Policy (https://faq.manomano.com/hc/en-gb/sections/360000085928-RETURNS-AND-REFUNDS)
We hope we are able to find a suitable resolution for you and restore your confidence in us. Please do not hesitate to reach out to our customer care team directly so we can assist you further.
Kind regards,
ManoMano UK
(sent via mail)
This is close to a scam
This is close to a scam. Sellers don’t comply with return rules under consumer law and the site appears powerless to compel them.
May 23, 2026
Unprompted review
Reply from ManoMano
Hello Mikoo,
Thank you for taking the time to share your feedback, and we sincerely apologise for the frustration you have experienced.
We can confirm that you are entitled to return your order to the seller in exchange for a full refund, and we want to make sure this is resolved for you as quickly as possible.
We can see that you are currently in contact with our customer service team, and we kindly ask that you continue to communicate with them directly so we can follow up on your case and ensure the return and refund are processed without further delay.
We take compliance with consumer law very seriously, and your feedback helps us hold our sellers accountable. We are committed to making this right for you.
Thank you for your patience, and we look forward to resolving this matter promptly.
Kind regards,
ManoMano UK
(sent via mail)
Will not be placing anymore orders on…
Will not be placing anymore orders on ManoMano as they allowed a seller to place a fake listing, take my money & then allow seller to renege on a legal contract
June 3, 2026
Unprompted review
Reply from ManoMano
Hello Maurice,
Thank you for sharing your experience, and we are truly sorry for the frustration and disappointment this has caused you. This is not the standard we hold ourselves to, and we completely understand your frustration.
We can confirm that a full refund has been processed for your order, and we hope this brings some resolution to the situation.
We take reports of misleading listings and seller conduct extremely seriously. Your feedback has been noted and will be used to help us improve our processes and hold sellers to the standards our customers deserve.
We are sorry to have lost your trust, and we hope that in time you may give us the opportunity to show you a better experience.
Kind regards,
ManoMano UK
(sent via mail)
Ordered patio furniture and parasol
Ordered patio furniture and parasol, received completely wrong order a table customer service at mano mano are rude. Tried explaining to james I didn't receive either of my 2 ordered items however james only request refund of one item
Then cut off the chat. Rude, incompetent and unhelpful every bit as bad as the Range
May 28, 2026
Unprompted review
Reply from ManoMano
Hello Sharli,
Thank you for taking the time to leave a review, and we are truly sorry to hear about your experience.
We would very much like to look into this for you; however, we are unable to locate your order as no order reference number has been included in your review.
Could you please contact us directly with your order reference number so that we can investigate this matter and find the best solution for you as quickly as possible?
We appreciate your patience and look forward to hearing from you.
Kind regards,
(sent via mail)
Trust the bad reviews
Trust the bad reviews. 2 weeks and counting, initially selling stock they didn’t have, then the delivery has dissapeared.
They aren’t the seller, they’re a third party, so if anything goes wrong it takes twice as long to resolve.
I wouldn’t mother if you need anything delivering in good time to be honest.
May 27, 2026
Unprompted review
Reply from ManoMano
Hello Lee,
Thank you for taking the time to leave your feedback, and we are truly sorry to hear about the experience you have had. We sincerely apologise for the delay with your order and for the frustration this has caused. This is not the level of service we strive to provide, and we completely understand your disappointment.
We would very much like to look into this for you and do everything we can to resolve the situation as quickly as possible. However, as you have not included your order reference number in your review, we are unable to locate your order at this time.
Could you please contact us directly with your order details so that we can investigate this as a priority? You can reach us through our customer service team and we will do our best to get this sorted for you without any further delay.
Once again, we are very sorry for the inconvenience caused and hope to have the opportunity to make this right for you.
Kind regards,
ManoMano UK
(sent via mail)
I will absolutely never put myself through this buying experience again !
I didn’t realise that this company was a market place company who sold items for other company’s , they really need to be taking complaints seriously
I purchased a garden patio sofa set which was delivered to another area and left out in the rain for three days! I had been told my parcel was delivered !
Yes it was but not to me ! I also purchased a patio set cover at the same time from Manomano but from a company called Aosom who are advertising it as waterproof , it certainly was not waterproof not even shower proof & the absolute circus of trying to get my refund was absolutely shocking , the communication was terrible the worse I have ever experienced! I had to chase it for 4 weeks via email and online chat there is no phone number to speak to an actual person , I will never buy anything again from this company , the stress is of the scale , I would have just have chalked it up to a mistake and to never purchase again but because of the diabolical customer service & ignorance I received , I kept pushing for my refund , patio cover is now given away to a cat charity
April 10, 2026
Unprompted review
Reply from ManoMano
Hello Margaret,
Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the experience you've had. We are truly sorry to hear about the issues with your delivery being left in the wrong location, the concerns regarding the product not meeting its advertised description, and the difficulties you faced in obtaining your refund. This is absolutely not the standard of service we aim to provide, and we completely understand your frustration.
We would very much like to look into this further for you, however we are unable to locate your order without an order reference number. We kindly ask that you contact us directly so that we can investigate this properly and ensure this is handled to your satisfaction.
Kind regards,
ManoMano UK
(sent via mail)
(sent via mail)
(sent via mail)
ManoMano - very poor
Order M260590239480 made 7th May and delivery promised for 19th to 20th May. On the 12th May this was amended to 19th to 21st May and simultaneously the tracking link showed it as despatched and delivered on the 12th May (?). Here we are on the 22nd May and no sign of a delivery, and the DPD tracking number from ManoMano is ten figures but DPD use fourteen numbers.
To add insult to injury the ManoMano website says that the seller is best placed to help but the only information they give on the seller is 'Ketayou GB' - no e-mail address, phone number or telephone number and, unsurprisingly, there is no Ketayou GB listed on Companies House.
So, all in all, very poor.
May 7, 2026
Unprompted review
Reply from ManoMano
Hello Simon,
Thank you for taking the time to leave your feedback. We would like to sincerely apologise for the experience you have had; this is not the standard of service we strive to provide, and we are truly sorry that we have fallen short of your expectations.
We want to reassure you that our customer service team is now in touch with you directly and will do everything they can to ensure this matter is resolved as quickly as possible.
We appreciate your patience and hope to restore your confidence in us.
Kind regards,
ManoMano UK
(sent via mail)
(sent via mail)
I was misold a product.
Firstly i was misold a product from one of their retailers. Asked for this to be corrected. Mano Mano didn't take down the advert, tell the seller to be truthful in thier advertising.
When i asked to return it, the company and Mano Mano refused to provide packaging to return item.
I asked for a copy of their complaint procedure and policy relating to the equalities act. As i need to challenging potential discrimination under the Equality Act 2010. Mano Mano refused to email both of these policies.
I'm pretty sure Mano Mano are breaking numerous laws here, as well as not conforming to Trading Standards and Advertising Standards Authority.
Awful sitiuation.
** They replied below.. but still no complaints procedure or policy relating to the equalities act provided - I’d still like them as requested a few times. And I should haven’t to give honest feedback to get a response **
April 30, 2026
Unprompted review
Reply from ManoMano
Hello Rob,
Thank you for taking the time to share your feedback, and we sincerely apologise for the experience you have had. We are truly sorry to hear that this situation has caused you such frustration, and we understand how upsetting this must have been for you.
Please be aware that you do not need to use the original packaging - you are welcome to pack the products in black bin bags and label them yourself, which we hope makes the process a little easier for you.
We take all feedback very seriously and would very much like the opportunity to look into your concerns further and work towards a resolution for you. Please do not hesitate to contact our customer service team directly, who will be happy to assist you.
Once again, we sincerely apologise for the inconvenience caused and thank you for bringing this to our attention.
Kind regards,
ManoMano UK
(sent via mail)
I bought a table for my garden
I bought a table for my garden. Sadly it arrived with the glass broken. I got in touch with Mano and they sent me a new one within 3 days I was very impressed with there service and will
Definetly buy from them again
May 9, 2026
Unprompted review
Damaged Order
Order Ref M260489844636 just in case there is some human intervention!
Damaged goods arrived and since have tried to deal with the issue but there is zero customer service or contact details that actually work. Very disappointing and extremely inconvenient.
May 12, 2026
Unprompted review
Reply from ManoMano
Buenos días,
Gracias por tu mensaje. Tus comentarios significan mucho para nosotros, tanto si son positivos como negativos!
Lamentamos que no estés satisfecho con tu experiencia en manomano.es
He podido comprobar que ya estás en contacto con nuestro servicio al cliente.
Ten por seguro que es nuestra máxima prioridad resolver tu problema de manera satisfactoria.
Por favor, no dudes en contactarnos si tienes alguna pregunta o problema, estaremos encantados de ayudarte.
Que tengas un buen día.
El equipo ManoMano
(enviado por correo electrónico)
ManoMano .. best avoided!
As a company who supplies products for other retailers, you would think they would do their best to ensure their customers receive the best, by checking out other suppliers carefully . They do not. I ordered a bathroom cabinet, and the seller was Delux Bathrooms. The item was well packaged, and included plastic wrap over the glass and mirror. The plastic wrap stayed on until the cabinet was on the wall. Then on removing the plastic I found a small sliver glass chip sandwiched between the glass mirror and door backing. Delux Bathrooms implied it had happened during installation (it clearly hadn't). They offered £10 compensation on a £170 item. Inadequate. ManoMano even though they say would intervene if the seller doesn't respond satisfactory, stated the choice was accept the "goodwill" offer or return the product. I wanted £50 compensation, eventually settled for £30. Overall, both Delux Bathrooms and ManoMano were inadequate. I wish I'd read the reviews here first. Avoid!
May 11, 2026
Unprompted review
Reply from ManoMano
Hello Paul,
Thank you for taking the time to leave your feedback, and we sincerely apologise for the experience you had with your order.
We are truly sorry to hear that the item arrived with damage and that you felt the resolution offered was inadequate. We always strive to ensure our customers receive the best possible service, and we regret that we fell short of your expectations on this occasion.
Should you wish to receive a full refund, please note that you would need to return the item in order for this to be processed.
If you would like to discuss this matter further or dispute the outcome, please do not hesitate to contact us directly and we will do our best to assist you.
Kind regards,
ManoMano UK
(sent via mail)
Got water filter that unfortunately…
Got water filter that unfortunately doesn't fit where we wanted it to go and asked for return. Got email someone will contact me 24-48h later. Its been 8 days still haven't heard anything from anyone. Their chat is always down so very disappointed with service.
May 1, 2026
Unprompted review
Reply from ManoMano
Hello Lidija,
Thank you for taking the time to leave your review.
We can confirm that the seller, Buyaparcel, sent you an email on 1st May to let you know that they would be happy to arrange this for you free of charge.
Could you please check your email inbox (including your spam or junk folder) for their message and respond directly to them with the necessary details so they can get this arranged for you as soon as possible?
If you have any further questions in the meantime, please do not hesitate to get in touch.
Kind regards,
(sent via mail)
We ordered 2 radiators a little while…
We ordered 2 radiators a little while ago, they were the same shape, but different colours. They sent 1 that was correct, the other was the wrong size and the wrong volour and with the wrong size heating element.
When I tried to raise this issue there was total radio silence with no response at all. I was just left trying to make the best of a bad experience.
November 13, 2025
Unprompted review
Reply from ManoMano
Hello Adrian,
Thank you for taking the time to leave us a review. We are truly sorry to hear about your experience.
Receiving an incorrect item and then being unable to get a response is completely unacceptable, and we sincerely apologise for the frustration this has caused you.
We would very much like to look into this and resolve the issue for you as quickly as possible. However, as no order reference number has been included in your review, we are unfortunately unable to locate your order on our system.
Could you please contact us directly so that we can investigate this matter and make things right for you? Our team will be happy to help.
We look forward to hearing from you and hope to resolve this for you very soon.
Kind regards,
(sent via mail)
Spam emails
Having ordered from them I keep getting spam emails which do not have the option to unsubscribe.
May 3, 2026
Unprompted review
Reply from ManoMano
Hello,
Thank you for your feedback. We are sorry to hear you have been receiving unwanted emails from us. We kindly ask that you contact us directly so that we can arrange to unsubscribe you from our mailing list as quickly as possible.
We appreciate your patience and look forward to resolving this for you.
Kind regards,
ManoMano UK Team
(sent via mail)
I ordered a cabinet and it didn't show…
I ordered a cabinet and it didn't show up the tracking number is not recognised will not use again awaiting my refund 🤔
April 14, 2026
Unprompted review
Reply from ManoMano
Hello,
Thank you for taking the time to leave a review. Customer satisfaction is at the heart of everything we do, and all feedback, whether positive or negative, is truly valued and helps us to continuously improve.
We are sorry to hear that your experience on ManoMano.co.uk did not meet your expectations.
As your review did not include full order details, we kindly ask that you reach out to us HERE with any relevant information so that we can look into this for you.
Once we hear from you, we will do our utmost to resolve the matter as quickly and smoothly as possible.
Kind regards,
(sent via mail)
Bought a patio heater on the 14th…
M260489571401
Bought a patio heater on the 14th april.
17th april a coffee table was delivered.
Then was told they could no longer send the patio heater due to computer problems.
Then asked me to take the coffee table to a dpd point, i then shocked by this service found a phone number for customer service which wasnt easy to find. Asked for a refund and they said not until thr coffee table was sent back. 30th april coffee table returned and refund issued. Not experienced such a bad service in my life. Oh and after asking for some kind of compensation they gave me a £10 voucher.
April 14, 2026
Unprompted review
Reply from ManoMano
Hello,
Thank you for taking the time to share your feedback, and please allow us to sincerely apologise for the experience you have had. This is absolutely not the standard of service we expect from our sellers, and we completely understand your frustration.
We are truly sorry that the seller sent the wrong item and were then unable to fulfil your original order for the patio heater. We recognise how inconvenient and disappointing this must have been, particularly having to arrange the return of the coffee table yourself. You deserved far better than this, and we are sorry that this situation caused you so much stress.
We want to reassure you that a full refund has now been issued, and we have taken note of your feedback regarding this seller. Your experience has been registered and will be taken seriously as we continually review the standards of our sellers on the platform.
Kind regards,
The ManoMano Team
(sent via mail)
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