It is a very thorough process, Manual make sure throughout the process that I am well and looked after. I have been on Testoterone now for a few months and my sleep, labido and focus has improved. Its... See more
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Review summary
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I initially bought a six month plan of the "All in one" capsules (for hair loss), despite being sceptical that I would see any results. After taking these, I felt that I was seeing signs of improvemen... See more
I really appreciated the professionalism and customer service from this company. The team was kind, responsive, and helpful throughout the process. While I did notice some minor improvements in hair t... See more
They are very good, clear pricing and no added extras. I’ve found the service good, the comprehensive regular blood tests don’t just show the status of the prescribed treatment but also other healt... See more
Company details
About MANUAL
Written by the company
Man, this feels good
By empowering men with all the information and choices they need to proactively own their wellbeing, we can turn a corner.
We’re here to be your own personal manual. A guide to owning your health and happiness. Giving you all the tools you need to be good to you.
Contact info
9 Appold Street, EC2A 2AP, London, United Kingdom
- help@manual.co
- manual.co
4.3
Excellent
12K reviews
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Easy communication!
April 1, 2026
Usual efficiency.
April 3, 2026
Lydia was absolutely amazing
Lydia was absolutely amazing! After a Royal Mail delay, she went above and beyond to help me re-book my injection training. She walked me through the entire process with a perfect balance of friendliness and professionalism, leaving me feeling completely confident. Thank you, Lydia!
April 3, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I’ve ordered more trt cream hasn’t…
I’ve ordered more trt cream hasn’t arrived yet guess it’s because of Good Friday
Nearly out of cream hopefully will arrive soon
April 1, 2026
Reply from MANUAL
Hi,
Thank you for your patience, and I sincerely apologize for the delay with your order.
I completely understand how frustrating it can be when things don’t progress as expected. Please know that your experience is very important to us, and we are actively working to improve our processes to prevent situations like this.
Thank you as well for taking the time to speak with us today and for giving us the opportunity to work toward a resolution together.
If there is anything else, please do not hesitate to reach out.
Best,
MANUAL Patient Experience Team
I initially bought a six month plan of…
I initially bought a six month plan of the "All in one" capsules (for hair loss), despite being sceptical that I would see any results. After taking these, I felt that I was seeing signs of improvement (I should've taken a "before" photo) so decided to continue "just in case". I'm now 1 year in and am seeing signs of regrowth, so will definitely continue. I'm also very impressed with the support that you receive from the company. They keep in regular contact, should you need them. I would highly recommend this company, and the hair loss program.
March 27, 2026
My doctor consultation was very…
My doctor consultation was very friendly , professional and clear and interactive re talking about the medication regimen.
March 30, 2026
Really helpful
Really helpful, been on trt treatment for 4 weeks now and starting to feel really good again,
March 31, 2026
10 weeks on TRT and I feel amazing
I have been on TRT for 10 weeks now and the changes I have noticed in myself are huge. My mood swings and depression have almost gone, my energy levels have increased dramatically and so has my libido. I am also putting on lots of new lean muscle mass. Before starting on TRT my testosterone level was 13.2 and my free testosterone level was 0.2. In the space of ten weeks these have increased to 29.7 and 0.489 which is excellent for a 60 year old man.
The whole process from the initial blood test to beginning my TRT treatment was made incredibly easy and stress free by the team at Maunal. The face to face video consulations with the doctors and clinicians are excellent and you are made to feel relaxed and comfortable throughout. The after sales care and help is also excellent, the doctors and clinicians are always willing to talk and help.
I am still in my early days on TRT but so far things are great. It has made me a much happier person. I would highly recommend it to any man, of any age, who is suffering in silence from the effects of low testosterone levels. Get yourself tested as soon as possible.
April 2, 2026
The delivery of the product has been…
The delivery of the product has been great - the longer proof in its effectiveness is yet to be told as I’m at week 1.
Be aware this is a review on delivery - not overall success.
March 31, 2026
okay but costly
I think this is a costly service of which much could be gotten on the NHS, also the webinar was very frustrating talked for 25 mins about injectables and all things to do with the injection medication, Im on cream which got 1 min.
80% of your webinar was a waste of my time.
please consider a separate webinar for cream
April 1, 2026
Unprompted review
Reply from MANUAL
I’m sorry to hear that the webinar content didn’t feel relevant to your treatment.
I’ve shared your comments with the team, as we are always looking to improve and ensure our sessions are as helpful and relevant as possible for everyone who attends.
I’ve also reached out to you via email to see if you would be interested in a 1:1 call with an advisor, who can answer any specific questions you may have.
I look forward to hearing from you.
Amy I Patient Experience Team
Excellent customer service and…
Excellent customer service and delivery. The product has had an effect so far so looking forward to see what the next 6 months brings
March 31, 2026
polite and friendly service .
polite and friendly service .. went through my bloods and what to do,,, great service
March 31, 2026
I'm happy with product.
When I told you about my symptom and message you, you got back straight away, gave me best advice.
March 31, 2026
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