Manualsmate Reviews 571

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, citing issues with billing and deductions after account cancellation. Customers also found the pricing to be unclear, with initial low costs for manuals escalating into much higher subscription fees. The subscription model itself was a major point of contention, as many users reported difficulties with subscription management or cancellation. Furthermore, the product quality was often criticized, with customers receiving incorrect or useless manuals, or not receiving them at all. The website was also a source of frustration, with people finding information unclear and the site's design causing difficulties.

What people talk about most

Payment

Consumers consistently express strong dissatisfaction with the payment process, citing unauthorized and... See more

Price

Customers consistently express strong dissatisfaction with the pricing. Many reviewers report being charged a... See more

Subscription

Users describe negative interactions with subscription services, often reporting unexpected charges. Many... See more

Product

Clients share negative opinions on product. Many customers report issues with receiving the correct manual,... See more

Website

Reviewers mention negative feedback about the website. Many customers report that the website is a scam, with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolute shower, like many others I was charged for a larger amount than published a few weeks later. After cancelling they continued to deduct £24.90 form card even when I had closed by account. Th... See more

Rated 1 out of 5 stars

Absolute rip off why are they still on google search? Initial manual 83p then £132 bimonthly subscription charge which automatically kicks in after 7 days. Whilst this is on website certainly not clea... See more

Rated 1 out of 5 stars

My complaint is along the lines of the majority of people speaking here. After agreeing a payment of 85 euros online, £130 was taken without any notification. I've contacted my bank who have prevented... See more

Rated 1 out of 5 stars

Similar experience to most others. €.95 euro cents for a manual that website implied they had. After 30 minutes request still shows as processing. Have cancelled subscription immediately and will... See more



Contact info

1.5

Bad

TrustScore 1.5 out of 5

571 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic

Fantastic! Thanks guys & Gals much appreciated your time and effort speed and communication. Highly recommend 5*

May 5, 2025
Unprompted review
Rated 1 out of 5 stars

Scam!

Scam!! Ordered a manual for a hot water bolier as we have just moved to France and don't understand it. It cost a few euros. Never received anything and have now been charged £127!!! have now got to mess about going through fraud with the bank which I can do without!! AVOID THIS SITE LIKE THE PLAGUE!!!!

April 30, 2025
Unprompted review
Rated 1 out of 5 stars

Do NOT use this company

Do NOT use this company. I paid the 99p subscription for a door bell manual (which I later found was freely available elsewhere) but Manualsmate did NOT send the manual to me until much later. Weeks later I found my bank account had been debited for 89.95 on a rolling subscription basis. A new
doorbell costs 20 quid. Complete Scammers - don't use this service. This company should be struck off. Ciaran in Dublin

April 16, 2025
Unprompted review
Rated 1 out of 5 stars

Manuals subscription con

Ordered and paid for a manual but never received it and on checking with bank found that it was a subscription service. Luckily no more than the 89p was taken and the bank has blocked the Company from taking any more. Lucky me.

April 9, 2025
Unprompted review
Rated 1 out of 5 stars

Rip-off merchants

This company are just rip-off merchants. They were advertising right under a legit Amazon advert for Alexa units, after checking them out online I soon realised they were a con and cancelled them straight way, but not quick enough as they had taken a total of £75.84 + £2.27 transaction fee out of my account.
£78.11 for literally nothing.

March 15, 2025
Unprompted review
Rated 1 out of 5 stars

I have been scammed

I have just received a call from my bank saying that they have blocked my card due to fraudulent activity manual mate has done the same thing to me set up a membership unknown to me and tried taking £129 plus there’s a pending payment of £30 I’m going to now call the fraud team to deal with this issue. How dare they do this to me and others scammers need to get a proper job instead of making money from innocent pensioners and hard working people they are a disgrace and not worth the air they breathe they need to be punished severely.

April 10, 2025
Unprompted review
Rated 1 out of 5 stars

Shame on you!

Der Preis von 89,95 Euro für eine Bedienungsanleitung, die bei Youtube gratis und bei einem anderen Anbieter für 2 Euro zu erhalten war, ist vor meiner "Anforderung" nicht genannt worden. Schande über Sie!
The price of 89.95 euros for an instruction manual, which was available for free on YouTube and for 2 euros from another provider, was not mentioned before my "request". Shame on you!

March 17, 2025
Unprompted review
Rated 1 out of 5 stars

Not trustworthy, avoid

Be careful with this company. Read the small script carefully. I signed up and payed for a hoover manual which cost me 0.80£. A few days later they tried to take over 70£ from my account. Do NOT trust this company.

February 5, 2025
Unprompted review
Rated 4 out of 5 stars

As above

Thanks for sending the manual for Roku express 3960x
It came very quickly. However, what was stated in the manual was not in the parcel I received.
There were no batteries, no usb power cable, no high speed HDMI Cable. Hope you can sort that for me.

January 15, 2025
Unprompted review

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