Manualsmate Reviews 571

Same exeperience as others below...scammers don't touch. Thanks to Revolut for intervening and stopping the second payment.

Fraudulent business. If you buy one item they set up a debit and extract money from your account. 5 stars to Barclays for warning me.

It seems that this company have big issues, i have reported them to my bank for fraud, they took 0.95 Euros for a manual that they didn't/couldn't supply then charged me a further 69.95 euros 5 days later, I am still awaiting a refund!!! Their customer services are attrocious, do not touch them with a barge pole!!

Like everyone else here I was scammed by this company. I paid 80p to download a washing machine manual. Two months later they took £58.50 from my account without authorisation. They did not send me an email or make clear any terms and conditions about this. U.K. trading standards need to stop this company trading. They are fraudulent.

My experience is the same as most others, your commitment to repeat subscription payments is well hidden so that you place an order for an emailed copy manual at a reasonable price only to be charged a totally different sum but also repeat payments.

Following my complaint this firm has cancelled my alleged subscription and offered full refund, waiting for it now.

It seems that I have been duped in exactly the same way, and for the same amount, as the other customer who left this review.
"Online the price for this washing machine manual was shown as £1. I could not believe it that I have been billed £59-10 with no invoice or reason for such a massive amount for this manual!!!!! I will never, never use them again…."

Nor will I, and neither should you.

It’s a con, I paid what I thought was 6 Euros, but when my Credit card statement came through they took 69.95 Euros! Not impressed at all

Charged £00.80 for a manual.
later this company took £59.29 from my account without consent.

ABSOLTE SCAM - DO NOT USE

THIS IS A CON . DON'T SUBSCRIBE. IT NOT JUST THE 80p YOU SPEND. THEY TAKE £60 AFTER EVERY TIME.

Guys, they will take this payment every 2 months, claiming you signed up for
a subscription, I like most had an instruction “email attachment “ manual supplied for around 80p, noticed this morning they processed a payment for £51.90, I missed a previous payment in July for £60.10 Called them this morning on the UK number, it points to a German phone number who asked me to send an email with my issue when I spoke with them, working with my bank to try and recover my losses and pay nothing further

This is a scam! Ordered a manual five days ago still not received. Do not use you will not get anything for your money.

Online the price for this washing machine manual was shown as £1. I could not believe it that I have been billed £59-10 with no invoice or reason for such a massive amount for this manual!!!!! I will never, never use them again….

I would leave zero but let this be a lesson to other newbies. £0.80 is a super price for a manual that I needed really urgently and we all must agree but like me you will get quite a shock when a week later you are charged £59.10 I have now had to go to the bank to block them taking any more money from me and request a refund by email for a subscription I did not know I had taken out.So please people think very carefully before pressing that buy button

Fantastic service.
Very professional customer service. Helpful and polite.
Received my manual download quickly, was able to print it easily. Would use again

Excellent service after a little hiccup finding my requested manual the company found the correct one. I would recommend this company.

Manuel arrived within 48 hours. Useful if the delay in getting manuals was spelt out on earlier screens

Hi,
Requested an up-to-date 2024 manual but received a very old one. I guess this service is valuable for out of print documents but not recent ones which may not be available except on the web if you have access and it’s not restricted.
Regards,
P W

Yup - it's a scam and they should be blocked off the net.

What I originally put is below but I'm happy to revise my rating because Manualsmate has agreed to refund my money.
A company that recognises what it has done and puts it right is worth acknowledging and applauding.
I'll copy what a previous reviewer has written as it happened exactly the same to
Me. No stars. This is a scam company. They have taken £60.47 with no authorisation after leading me to believe the fee was less than one pound. Going to my bank on Monday to get them on the case. Don’t fall for it as have many other reviewers.

No stars. This is a scam company. They have taken £60.47 with no authorisation after leading me to believe the fee was less than one pound. Going to my bank on Monday to get them on the case. Don’t fall for it as have many other reviewers.