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Maple Parking  Reviews 

19,398
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 5,093 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being efficient, reliable, and fuss-free, with many highlighting the seamless user experience from drop-off to pick-up. The staff are frequently described as polite, professional, and helpful, making interactions pleasant. People also appreciate the convenient locations, often close to terminals, and the straightforward, easy booking process. However, some customers noted issues upon return, such as their car's internal settings being altered or finding it in a less clean state than expected. A few people also experienced longer waiting times for their vehicles or buses, and some found the initial location a bit hard to find or had issues with gate access.

What people talk about most

Service

Users describe positive interactions with service, frequently highlighting its efficiency and... See more

Staff

Customers had positive experiences with staff, frequently describing them as polite, professional, and... See more

Location

Customers consistently note positive experiences with location, highlighting its convenience and proximity to... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently describing it as easy,... See more

User experience

People report positive experiences with user experience, consistently describing it as easy, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ideal position to transfer into T5 and easy to find. Security barrier on entry and exit. Very quick check-in of vehicle and straight onto bus. Probably took less than 15 mins from entering the maple p... See more

Company replied

Rated 5 out of 5 stars

I use these guys every time we fly. Absolutely no comparison to the other providers. They are polite professional punctual - everything you need. When I messed up a booking and turned up at the airpor... See more

Company replied

Rated 5 out of 5 stars

EVERYTHING WENT TO PLAN WITH NO ISSUES. VERY FREINDLY STAFF, BUSES RAN AT REGULAR INTERVALS. CAR WAS READY WHEN WE RETURNED. PRICE WAS EXCELLENT COMPARED TO ON SITE PARKING. LOCATION IS 20 MINUTES A... See more

Company replied

Rated 5 out of 5 stars

Easy from beginning to end, booking process was straightforward, clear instructions, confirming our approach as we neared the airport was fine, dropping off the car, finding space to park etc. On our... See more

Company replied


Company details

  1. Parking Lot
  2. Airport Shuttle Service
  3. International Airport
  4. Valet Parking Service

Written by the company

Trusted UK Airport Parking Services At Maple Parking, we specialise in providing safe, reliable, and affordable airport parking services across the UK. With over 33 years of experience in the industry, we are one of the UK’s leading airport parking providers, serving millions of satisfied travellers at major UK airports including Heathrow, Gatwick, Stansted, Birmingham, Luton & Manchester. We offer a choice of airport parking options ideal for every traveller — from Meet and Greet to Park and Ride services. Our popular Meet and Greet airport parking is designed for convenience and peace of mind, allowing customers to drive straight to the terminal where a fully insured driver will collect their vehicle and park it securely in one of our approved car parks. All of our car parks are secure, monitored 24/7, and operated by a professional team committed to providing exceptional service. Whether you’re travelling for business or leisure, Maple Parking offers competitive prices, easy online booking, and excellent customer service. With thousands of verified reviews and a loyal customer base, we’ve built a strong reputation for trusted and efficient airport parking solutions. Visit www.mapleparking.co.uk to compare prices, check availability, and book your airport parking in minutes. For stress-free travel and secure parking, choose Maple Parking your trusted partner in UK airport parking.

Become a member now and save 10% on your first booking

Written by the company

Save 10% when you book direct for the first time.
Create a membership account with us now and receive 10% off your first booking with us. Once you've made your first booking you'll receive 15% discount for subsequent Direct Bookings* Our loyalty rewards frequent flyers – the more you book, the more you save. *Membership discounts apply to direct bookings only made on www.mapleparking.co.uk and will only be applied when you are logged in to your member account whilst booking.

Maple Parking Price Match Guarantee

“Always book with us direct for our best prices and to qualify for our loyalty discounts.”

“Always book with us direct for our best prices and to qualify for our loyalty discounts.”
We are so confident that we won’t be beaten on price we’ve introduced our Price Match Guarantee. Read more here: https://www.mapleparking.co.uk/price-match-guarantee/

Contact info

Promotion box for Maple Parking

Maple Parking - Airport Car Parking

At Gatwick, Heathrow, Manchester, Stansted, Luton & Birmingham.

4.7

Excellent

TrustScore 4.5 out of 5

19K reviews

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4.7

All reviews

(19,398)

4,917 reviews in the last 12 months

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Rated 5 out of 5 stars

Park and ride

Park and ride. Swiftest check in ever, friendly and polite. At T5 10 mins after parking

July 4, 2026
Maple Parking  logo

Reply from Maple Parking

We're so glad you had such a swift check-in and positive experience with our team! We appreciate your kind words.

Maple Parking

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish

July 4, 2026
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Reply from Maple Parking

We're so happy to hear that you had an excellent experience with our service from beginning to end. Thank you for your positive feedback; we appreciate it very much.

Maple Parking

Rated 5 out of 5 stars

Had a very competitive price

Had a very competitive price. Plus it was outside the Ulez zone.

June 27, 2026
Maple Parking  logo

Reply from Maple Parking

We're so happy to hear you found our pricing competitive and appreciated our location outside the ULEZ zone. Thank you for your kind words!

Maple Parking

Rated 5 out of 5 stars

Quick and easy for T5 @ LHR

Quick and easy for T5 @ LHR. Great no fuss Service and great value. Multiple time use

July 4, 2026
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Reply from Maple Parking

We're delighted to hear that you found our service quick, easy, and great value for your multiple uses at T5. Thank you for your positive feedback!

Maple Parking

Rated 1 out of 5 stars

Smoking in car

Unfortunately, we experienced a stench of smoke when we returned to our car after a delayed flight in the early hours of the morning. An attempt had been made to conceal it with cheap air freshener to no avail. As non-smokers, it was very disappointing to have our vehicle violated and to end our holiday in this way. We have complained but have been offered no resolution. We would never trust them with our car again.

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Everything worked as expected

Everything worked as expected. Really happy with the service.
A covered walkway to the airport entrance would be a great addition.

July 3, 2026
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Reply from Maple Parking

We're delighted to hear that everything worked as expected and you're happy with our service. We appreciate your suggestion regarding a covered walkway; we'll certainly take that into consideration.

Maple Parking

Rated 5 out of 5 stars

Excellent wallet friendly…

Excellent wallet friendly service.Dropped and collected without problems to T5. Staff very polite and courteous. Second time of using.
Very good operation.

Jim G

June 20, 2026
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Reply from Maple Parking

We're delighted to hear that you found our service wallet-friendly and that dropping off and collecting your vehicle at T5 was problem-free. It's wonderful to know our staff were polite and courteous, and we appreciate your continued trust in us!

Maple Parking

Rated 4 out of 5 stars

In the whole this was an good…

In the whole this was an good experience. I waited for quite a long time for my car to be returned though as it was so busy due to flight cancellations and lots of people picking their cars up as a consequence. Will definitely use the computing though

July 3, 2026
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Reply from Maple Parking

We appreciate your positive feedback despite the longer wait time for your car. We understand that unforeseen circumstances, like flight cancellations, can lead to busy periods. We're glad to hear you'll be using us again!

Maple Parking

Rated 2 out of 5 stars

Underwhelming

Following earlier experiences I specifically requested that the memory settings for seat position,nav,temperature were left alone and only adjusted in a non memory format.Upon collecting the car the seat position in the memory was such that I could not get into the car as the driving position would have suited a 5year old.Temperature settings were 28 passenger and16 for driver and the nav was buried under several sub menus,all of which makes one wonder what else happened to the car whilst it was with maple-best avoided.

July 3, 2026
Unprompted review
Maple Parking  logo

Reply from Maple Parking

Thank you for your feedback. We have tried to contact you to gather your booking information so this could be fully investigated, but we haven't heard from you.

We're very sorry to hear that, despite your specific request, your vehicle settings were not returned as you had asked. We appreciate how frustrating this must have been, particularly as you had highlighted your concerns in advance.

Whilst our drivers may need to adjust seats and mirrors to safely move different vehicles, we recognise that memory settings, climate control and navigation preferences should be returned to their original settings wherever possible. We apologise that this did not happen on this occasion.

We would also like to reassure you that customer vehicles are only driven as part of the operational process of moving them to and from our secure storage compounds. We do not use customer vehicles for any other purpose.

Your comments will be passed on to our operations team as a reminder of the importance of returning vehicles with customer settings left exactly as they were found.

Many Thanks,

Maple Parking

Rated 5 out of 5 stars

Friendly efficiency service

Friendly efficiency service, we have used many times, great value

June 26, 2026
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Reply from Maple Parking

We're so happy you consistently find our service efficient and a great value. We appreciate your continued support!

Maple Parking

Rated 5 out of 5 stars

Excellent off site parking

Excellent, very smooth process. Would use again without hesitation.

July 3, 2026
Maple Parking  logo

Reply from Maple Parking

We're so pleased to hear that your experience with us was excellent and that the process was very smooth for you. We truly appreciate your positive feedback and look forward to serving you again without hesitation!

Maple Parking

Rated 5 out of 5 stars

No hassle if flight delayed

Such a simple process and takes the pressure off when flights are delayed as the car is always there on arrival.

June 26, 2026
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Reply from Maple Parking

We're so pleased you found our process simple and that your car was ready for you, even with flight delays. Thank you for your kind feedback!

Maple Parking

Rated 5 out of 5 stars

LHR car storage for a month

Really good price for T2 LHR park and ride. Straightforward drop off and transfer and pick up was quick.
We parked the car up for a month and the only slight negative was the car had quite a lot of bird poo on pick up, otherwise excellent and we will use again.

June 1, 2026
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Reply from Maple Parking

We're delighted to hear you found our T2 LHR park and ride to be a good value with straightforward drop-off and quick pick-up. We apologize for the bird droppings on your car and appreciate your understanding. We look forward to welcoming you back.

Maple Parking

Rated 5 out of 5 stars

Very easy to do online and very good…

Very easy to do online and very good discount available

June 26, 2026
Maple Parking  logo

Reply from Maple Parking

We're delighted to hear that you found our online process easy and that you were able to take advantage of a good discount. Thank you for your positive feedback!

Maple Parking

Rated 5 out of 5 stars

Quick and simple Booking on line

Quick and simple Booking service on line and its location is perfect for our flight

June 26, 2026
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Reply from Maple Parking

We're so pleased you found our booking service quick and simple online, and our location perfect for your flight. Thank you!

Maple Parking

Rated 5 out of 5 stars

They make is,so easy to park on arrival…

They make is,so easy to park on arrival and get out of the airport quickly.

July 3, 2026
Maple Parking  logo

Reply from Maple Parking

We're so pleased to hear that parking was easy on arrival and that you were able to depart the airport quickly. Thank you for your positive feedback!

Maple Parking

Rated 5 out of 5 stars

Very simple and easy.

Very simple and easy.

June 20, 2026
Maple Parking  logo

Reply from Maple Parking

We're so glad you found our service to be very simple and easy! Thank you for your positive feedback; we truly appreciate it.

Maple Parking

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. A person actually answers the phone.

July 2, 2026
Maple Parking  logo

Reply from Maple Parking

We're so happy you had a positive experience with our customer service team. We appreciate your kind words!

Maple Parking

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