"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed th... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I dont recall it smelling anything like what I smelled on the person that was wearing it & he told me this was the name of the fragrance.. Its tolerable but the scent I was smelling on him was more... See more
Company replied
I purchased my fourth bottle of perfume from maple prime company. Very happy with product and authenticity of perfume. Excellent price and looking forward to purchase new one in near future. Than... See more
Company replied
Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... See more
Company replied
Company details
- #29 of 35 best companies in Cosmetics and Perfumes Supplier
Written by the company
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
Contact info
1701 East Elizabeth Avenue, 07036, Linden NJ, United States
- +18552414200
- support@mapleprime.com
- mapleprime.com
3.9
Great
209 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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I bought a few different colognes and…
I bought a few different colognes and then it showed sold out . I didn’t get what I ordered and was refunded the others .
January 20, 2026
Reply from Maple Prime
Hi, thank you for sharing your experience.
We’re very sorry for the inconvenience caused. In situations where an item becomes unavailable after an order is placed, we make every effort to notify our customers and follow up with available options. We are currently reaching out to assist you and help resolve this matter.
Please feel free to respond to our message or contact us directly so we can make things right.
no one has contacted me and my order…
no one has contacted me and my order has not been shipped
January 28, 2026
Unprompted review
Reply from Maple Prime
Hi, we sincerely apologize for any miscommunication and for the frustration this may have caused.
Some products require a specific processing time before shipment, which can vary depending on availability. After reviewing your case, the order was canceled per your request.
If you have any additional questions or need further assistance, please don’t hesitate to reach out. We’re always happy to help and want to ensure everything is resolved smoothly.
The order is not shipped yet after a…
The order is not shipped yet after a week
February 6, 2026
Unprompted review
Reply from Maple Prime
Hi, thank you for your feedback.
We’re sorry for the concern caused by the delay. Some products may require an additional processing time before shipment, depending on availability.
We truly want to help and do our best to resolve any concerns as quickly as possible. Please reach out to us directly with your order details so we can review your case and further assist you.
Ordered eye of the seven hills on Feb…
Ordered eye of the seven hills on Feb 2nd, it is now the 6th and I attempted to track the package only to see it still hasn’t even been shipped! Definitely won’t be ordering from them again!
February 6, 2026
Unprompted review
Reply from Maple Prime
Hi, thank you for sharing your feedback.
We’re sorry for any frustration caused by the delay. We were able to reach out and explain that this item required a specific processing time prior to shipment. After reviewing the details together, the order was canceled per your request.
We appreciate you taking the time to share your experience, and we wish you the best moving forward.
I ordered 2 items on Jan 22 haven’t received anything here on Feb 4
I ordered 2 items on Jan 22, 2026 that said they were in stock, the next notification I received was to inform me that only one item shipped because the other item was not in stock. After waiting 3 days to see if it would be shipped out it still was not in stock.
I called for a refund of that item and was pleased that they refunded me my money for said item. The other item that was shipped apparently got lost and I never received item. I called once again. They informed me they would do an expedited order and overnight shipping but yet did not receive anything. I will try again tomorrow to figure out what is the holdup. Will not be buying from Maple prime again considering this was my first purchase with them. Try at your own risk.
January 22, 2026
Reply from Maple Prime
We’re very sorry to hear about your experience, especially as this was your first order with us. We understand how frustrating this must have been, and we appreciate you taking the time to share your feedback.
Regarding the first item, it was available but required additional processing time, which unfortunately did not work within your expected timeframe. Once you contacted us, we were happy to issue a refund for that item.
As for the second item, we sincerely apologize for the shipping issue and for any confusion around delivery timelines. While we do not offer overnight shipping, expedited shipping was applied to help shorten the delivery time to approximately 2–3 business days once the item ships. We understand how this situation could feel disappointing, and we’re sorry for any miscommunication.
We have reached out to you directly with a special compensation offer as a gesture of appreciation for your patience. Your experience matters to us, and we would truly like the opportunity to make this right.
Reply from Maple Prime
Thank you so much for your lovely review! We're thrilled to hear you're enjoying the fragrance.
I've made 3 purchases from Maple Prime
I've made 3 purchases from Maple Prime. Each of several products. Products are 100% original. They arrived correctly packaged.
I had issues with the logistics carriers, and customer service resolved them immediately. Will definitely buy from them again.
January 22, 2026
Reply from Maple Prime
Thank you so much for your kind words and continued support! We're thrilled to hear your orders arrived safely and that our team could assist with any issues. We look forward to serving you again soon!
Great selection and prices
Great selection and prices! I was able to find a fragrance that was sold out on other sites. Arrived in perfect condition. Communication was GREAT throughout the delivery. Will be back.
January 22, 2026
Reply from Maple Prime
Thank you for your wonderful feedback! We're so glad you found the fragrance you were looking for and that everything arrived perfectly. We can’t wait to welcome you back soon!
Reply from Maple Prime
Thank you for your review! We're glad you enjoyed the great price and speedy service. We appreciate your support!
Wonderful customer service
Wonderful customer service, very helpful and straightforward
January 20, 2026
Reply from Maple Prime
Thank you for your kind words! We're thrilled to hear you had a positive experience with our customer service. We’re always here to help!
Its great communication
Its great communication, fast response, and perfect packaging
January 30, 2026
Unprompted review
Reply from Maple Prime
Thank you for your positive feedback on our fast communication and great packaging. We look forward to serving you again in the future!
Good products just a lil iffy on orders
January 23, 2026
Unprompted review
Reply from Maple Prime
Thanks for your feedback! We’re happy you enjoy our products and are always working to make ordering easier.
These people suck at shipping
These people suck at shipping. It’s been 11 days since I paid for express shipping and the items I ordered are still sitting in their warehouse somewhere
January 22, 2026
Unprompted review
Reply from Maple Prime
We’re truly sorry for the frustration this situation has caused and understand how disappointing this experience must have been.
We apologize if our shipping expectations were not communicated clearly. Expedited shipping affects the delivery transit time only (reducing it from our standard 5–8 business days to approximately 2–3 business days once shipped), but it does not change the item processing time prior to shipment. We understand how this can be confusing, and we’re sorry for any misunderstanding.
We have already reached out to you directly to review this situation, explain the delay, and offer compensation, as we genuinely want to make this right for you. Your experience matters to us, and we never want a customer to feel overlooked or misinformed.
Please feel free to reply to our emails at any time so we can continue assisting you and find a resolution that works for you. We truly care about our customers and are committed to providing better service.
— Maple Prime Support Team
The Product Is Amazing
The Product Is Amazing, But What I Didnt Like Is That I Paid For Something And It Took Forever To Get Here
December 26, 2025
Reply from Maple Prime
Thank you for your feedback, and we’re really glad to hear you loved the product! We’re truly sorry about the long delivery time and understand how frustrating that can be. Shipping delays can sometimes happen with carriers, especially during busy periods, but we know that doesn’t make the wait any easier. We appreciate your patience and your support, and we hope to provide you with a faster and smoother experience next time.
The perfume is as expected at a very…
The perfume is as expected at a very good price
December 26, 2025
Reply from Maple Prime
Thank you for your kind review! We’re glad the perfume was exactly as expected and offered at a great value. We look forward to serving you again.
The cologne was authentic
The cologne was authentic, delivery was ok 9 days during christmas time
December 24, 2025
Reply from Maple Prime
We really appreciate you sharing your experience! We’re happy everything arrived safely and within a reasonable time during Christmas. Thank you for choosing us!
Lots of top sellers at Great prices
January 11, 2026
Unprompted review
Reply from Maple Prime
We truly appreciate your feedback! We’re happy you enjoyed the selection and pricing, and we look forward to serving you again soon.
Not the scent I thought it was
I dont recall it smelling anything like what I smelled on the person that was wearing it & he told me this was the name of the fragrance..
Its tolerable but the scent I was smelling on him was more of a amber musk .. IDK..ill see him & let him sample this.. who knows my chemistry is different then his..
Overall I had a great experience with this company... Im sure I will re-order again..
Reason I like places that offer samples
December 20, 2025
Reply from Maple Prime
Thank you so much for sharing your experience and for your kind words about our company — we truly appreciate it! Fragrances can definitely smell different from person to person due to individual skin chemistry, so your point about trying it on him again makes total sense.
We’re really glad to hear you still had a great overall experience with us, and we truly appreciate your openness and understanding. If you ever have questions or would like recommendations or samples to help find the perfect match, our team is always happy to help. We look forward to serving you again!
So happy about my purchase
So happy about my purchase. I've been looking for this perfume over a year and to finally find it at a fair price is unbelievable. I'll be coming back for more.
January 7, 2026
Unprompted review
Reply from Maple Prime
We’re thrilled you found the perfume you’ve been searching for! Thank you for your kind words. We can’t wait to have you back for more.
Textbook perfect transaction
December 24, 2025
Reply from Maple Prime
Thank you so much! We’re happy to hear everything went smoothly and truly appreciate your support.
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