"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I dont recall it smelling anything like what I smelled on the person that was wearing it & he told me this was the name of the fragrance.. Its tolerable but the scent I was smelling on him was more... See more
Company replied
I purchased my fourth bottle of perfume from maple prime company. Very happy with product and authenticity of perfume. Excellent price and looking forward to purchase new one in near future. Than... See more
Company replied
Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... See more
Company replied
Company details
- #29 of 35 best companies in Cosmetics and Perfumes Supplier
Written by the company
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
Contact info
1701 East Elizabeth Avenue, 07036, Linden NJ, United States
- +18552414200
- support@mapleprime.com
- mapleprime.com
3.9
Great
209 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome Job…
Maple did an awesome job with customer service. When I had a damaged item and reached out, they corrected the issue right away without taking me through obstacles. I appreciate it. I will definitely recommend.
September 22, 2025
Reply from Maple Prime
Thank you so much! We're really glad that we could help quickly and make things right. Your recommendation means a lot to us — we truly appreciate your support!
Reply from Maple Prime
Thank you! We're happy you liked the item and got a great deal with fast shipping. Appreciate your support!
Everything was great
Everything was great. Great shipping speed and smooth buying process.
September 22, 2025
Reply from Maple Prime
Thanks so much! We're glad you had a smooth experience and fast shipping. Hope to see you again soon!
Great customer service and perfume!
Shipping took a little bit longer than I would have liked but amazing customer support! I emailed with my concerns and immediately got a response. Multiple support reps emailed me and were tracking my order. It gave me peace of mind and because of that I would order again from this site. And love my perfume (Marfa by Memo Paris)!
September 26, 2025
Reply from Maple Prime
Hi!
Thank you so much for your kind review. We're sorry the shipping took a bit longer, but we're glad our support team could provide peace of mind throughout the process.
Enjoy your Marfa by Memo Paris , it's a stunning scent! We look forward to serving you again.
Scam, scam, SCAM
If I could give them 0 stars, I would. This company is an absolute joke. The whole reason I purchased was because their website said, "ships the next day" on the order page. It took over 2 weeks to ship my first order, and they lied several times when I emailed customer service, telling me it left the Warehouse when it was never even received by Amazon shipping.
They apologized and gave me a coupon, so I decided to give them another chance. This time, they not only took another two weeks to "ship" the product, they lied about having the product in the first place. I took precautions and contacted Amazon shipping the 3 days after receiving my tracking information. They claimed they never received a package. When I confronted Maple Prime with the email from Amazon, they claimed, "an error was made within our department regarding the incorrect size" and told me it would take ANOTHER week to ship my order. Well, 11 days went by and I confronted them again. They cancelled my order due to it not being in stock. I made the original order September 5th, and it was cancelled as of today, October 6th.
Do yourself a favor and don't waste your time with this incompetent company. All they'll do is lie to you and put the blame on Amazon despite them being at full fault.
October 6, 2025
Unprompted review
Reply from Maple Prime
Thank you for sharing your feedback. We’re sorry for any inconvenience or miscommunication you may have experienced during your order process.
At Maple Prime, we strive to provide the best customer service possible and are always working to improve based on customer input. We appreciate you giving us a second chance and regret that this experience did not meet your expectations.
Your comments have been noted and shared with our team for review. We value your feedback and thank you again for bringing this to our attention.
Incredible price for my favorite cologne
September 22, 2025
Reply from Maple Prime
We're so glad you found your favorite cologne at a great price. Enjoy!
It seems the perfume bottle is only…
It seems the perfume bottle is only half full, the bottle is almost empty and it has poor fixation and smells different than the one I bought on the manufacturer site.
August 28, 2025
Reply from Maple Prime
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our customer service.
Great OL Store
Not a bad store. These guys have great deals and ship quickly. So far I have not had a bad experience with them.
June 16, 2025
Reply from Maple Prime
Thank you for your feedback! We're glad to hear you've had a positive experience and appreciate your support. Looking forward to serving you again soon!
Arrived quickly and perfect condition
Arrived quickly, in perfect condition, in the original box and with plastic wrap still on. The bottle was in perfect condition. I will definitely order from this company again. I was taking a gamble with ordering this because I didn't know if this was going to be in the original bottle, as it was a present for my daughter who needed this Billie Eilish no. 3 for her collection. I am so glad I did. Absolutely no regrets. She even displays the box behind the bottles in her collection. She now has all 4 perfumes in the full size bottles and all but no.3 in the mini bottles.
August 25, 2025
Reply from Maple Prime
Thank you so much for your lovely review! We're thrilled everything arrived perfectly and that it made the perfect gift for your daughter. So glad she loved it and her collection sounds amazing! We truly appreciate your support and hope to serve you again soon.
Wonderful accessible and so worth it
August 25, 2025
Reply from Maple Prime
Thank you so much for your kind words! We're thrilled to hear you had a wonderful and accessible experience. Your support truly means a lot to us, and we hope to welcome you back again soon!
10/10 experience
Very good experience with this company. Fast shipping and arrived in great condition. Scent I chose is amazing as well.
August 27, 2025
Reply from Maple Prime
Thanks so much! We're so glad you loved the scent and had a smooth experience. Hope to see you again soon!
Absolutely awesome customer servise .
Had an issue with a previous order. They went above and beyond to make it good. Will absolutely recommend them. And will be ordering many more times. Can't beat the prices or customer service.
August 25, 2025
Reply from Maple Prime
Thank you so much for your kind words and support! We're truly glad we could resolve the issue and that you’re happy with both our service and pricing. Your recommendation means a lot to us, and we look forward to having you shop with us again soon.
Exactly what I wanted
Exactly what I wanted. Provided in a timely manner.
Looking forward to another purchase when available.
August 21, 2025
Reply from Maple Prime
Thank you so much for your kind review! We're thrilled to hear the perfume was exactly what you were looking for and that it arrived promptly. We truly appreciate your support and look forward to serving you again soon!
It’s a fake perfume
It’s a fake perfume. I ordered good girl légère which I have owned multiple times and only bought from them because it is no longer available from real retailers like Sephora or Ulta or the likes. They sent me a fake. I can’t believe I paid so much money for a fake. Do not buy anything from them. I will try to contact them to get a refund and update this post.
September 1, 2025
Unprompted review
Reply from Maple Prime
Thank you so much for your kind words! We're thrilled you loved the quality and packaging — we truly appreciate your support!
Great store
I ordered on the 9th and it was supposed to arrive on the 16th but it arrived on the 13th!. I ordered a bottle of bad boy cobalt for. a great price at $76 and it was 100% legit I am a teenager and i think if ur under the age of 21 this would be a perfect blind buy scent
August 12, 2025
Unprompted review
Reply from Maple Prime
Thanks so much for the great review! We’re glad your order arrived early and that you’re enjoying Bad Boy Cobalt. It’s a solid choice, especially at that price.
We appreciate your support and hope to serve you again soon!
Love the scent
Love the scent. It's the best Luna rossa ocean I've experienced. Cheap price for a blind buy and I'm very happy with it! Only issue is I paid for expedited shipping and didn't receive it. I did get refunded the shipping fee
July 21, 2025
Reply from Maple Prime
Thank you for the great review! We're happy to hear you loved Luna Rossa Ocean and that it was a great blind buy. We look forward to making your next experience even better!
Great products and service
July 21, 2025
Reply from Maple Prime
Thank you so much for your kind words! We're glad you’re happy with our products and service. We truly appreciate your support and look forward to serving you again!
The service was great
The service was great the shipping time was excited and almost everyday I received a t message to let me know how the process going.
July 21, 2025
Reply from Maple Prime
Thank you for your wonderful review! We're so glad to hear you were happy with the service and shipping updates. We look forward to serving you again soon!
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