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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and speed, often receiving results and reports within hours or a day. Many highlight the professionalism and helpfulness of the staff, noting their ability to put people at ease and provide clear information. The user experience is frequently described as easy and streamlined, making the process of getting moles checked convenient and stress-free. However, some customers also noted that the process for further investigation could be more integrated with GP surgeries, expressing concern about potential delays and additional costs to the NHS in certain situations.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its speed, efficiency, and... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the speed of... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being... See more

User experience

People report positive experiences with the user experience. Customers found the process very simple,... See more

Based on these reviews

Rated 5 out of 5 stars

I visited the Cindy Knight Clinic in Hildenborough, Kent and found the whole map my mole process from start to finish brilliant. I very quickly had the results from a consultation dermatologis... See more

Company replied

Rated 5 out of 5 stars

I am a clinic owner who recently onboarded with Map my Mole. Yesterday I submitted my clients mole for review and we had her report back in 45 minutes. In this instance the mole does require further... See more

Company replied

Rated 5 out of 5 stars

I bought the camera adaption, which included 3 mole checks, included in the price. It turned up in no time and I was constantly notified on its whereabouts. I uploaded a picture at about 6:45 in the m... See more

Company replied

Rated 5 out of 5 stars

Very professional service. Fast results. Only criticism (when my mole was thought to need further investigation) is that this isn't done directly with the GP surgery. The patient has to share the info... See more

Company replied


Company details

  1. Health Consultant
  2. Diagnostic Center
  3. Medical Diagnostic Imaging Center
  4. Self-Service Health Station

Written by the company

Get your mole checked by UK consultant dermatologists from the comfort of your own home. Map My Mole is the first app to include a certified Class 1 medical device with the service. Our bespoke dermoscope also called a dermatoscope attaches straight to your smart phone, allowing you to capture the detailed images needed by our experts. Our dermatoscope ensures our experts are compliant with the British Association of Dermatologists guidance on teledermatology. From first ordering your lens to receiving a report can take as little as 48 hours*. Our easy to use mobile app will guide you through the process of creating a mole submission for you or a family member.


Contact info

4.9

Excellent

TrustScore 5 out of 5

271 reviews

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Rated 1 out of 5 stars

Just go to GP or private service

I used this service as I’m not registered with a GP and have a mole that needed assessing urgently due to changes. £60 later, the results were- “recommend going to your GP”. A pointless middleman service.

January 10, 2025
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Reply from Mapmymole

We have tried to reach you several times. If a report states you need a further review, this is because the lesion has features of concern and likely needs a biopsy. If you would like to speak with the team, please get in touch.

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Rated 5 out of 5 stars

5 stars

5 stars - an innovative, great service. Easy to use, well priced, rapid turn around, the reports are detailed and name the doctor at the bottom. I would recommend spending 10-15 minutes practising taking photos with the dermatoscope with your phone before using on the app to ensure you get the best quality photos for submission.

December 9, 2024
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Reply from Mapmymole

Glad you had a positive experience with us. Thank you for the tip for other users.😁

Rated 5 out of 5 stars

Very fast

Very fast, efficient service

December 3, 2024
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Reply from Mapmymole

Thank you Jeanie!😇

Rated 5 out of 5 stars

Great service

Really quick response, easy to understand report, I would use this service again if I had any worries.

December 2, 2024
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Reply from Mapmymole

We are delighted to hear this.😇

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Rated 5 out of 5 stars

Cancer

My daughter died from cancer and it was from a mole. So, I’m paranoid. I have one which I had looked at and it was suggested I get it mapped. The result came back the same day. Perfect. I would definitely use the company again

November 29, 2024
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Reply from Mapmymole

We are deeply saddened to hear this news. We are so sorry for your loss. Thank you for leaving this review and raising more awareness on how serious this topic is! Lots of love from the team.❤️

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