Maps For Moments Reviews 

2,781
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers had a great experience with this company. Customers truly love purchasing personalized star maps and beautifully framed prints for weddings, anniversaries, and other special life moments, finding them to be exceptionally meaningful presents. People also frequently mention that shipping is remarkably fast and their orders always arrive securely packaged and ready to gift. However, some reviewers were not happy with the framing, mentioning that corners arrived chipped or felt a bit cheap and fragile. A few other people also felt that unexpected delivery delays or receiving completely incorrect items were quite frustrating during their overall shopping experience.

What people talk about most

Product

Customers report positive experiences with the product, highlighting the lovely design and great quality of... See more

Quality

Customers consistently note ambiguous experiences with quality. Many people praise the items as lovely, high... See more

Delivery service

People report ambiguous experiences with delivery_service. Many customers highlight that items arrived... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Designing and ordering my Map was so easy. It arrived quickly too. I bought for my friend's wedding and the absolutely loved it. I will definitely be back for some Christmas pressies!

Company replied

Rated 5 out of 5 stars

Perfect gift! Web site easy to navigate. Quick efficient delivery and brilliant quality. Definitely recommend and will use this company again . Thank you Maps For Moments.

Company replied

Rated 5 out of 5 stars

Awesome company! Was very happy with the map plaque I bought for my wife for Valentine’s Day. She loved it! Accidentally clicked on something I didn’t intend when purchasing & they were able to fix... See more

Company replied

Rated 5 out of 5 stars

I can't recommend Maps for Moments enough. I brought a star map for my wife as a Christmas present and unfortunately the frame was damaged upon delivery, we saw that it was due to the delivery company... See more

Company replied


Company details

  1. Interior Designer

Written by the company

Personalised Night Sky Star Maps From Our UK Website, Fast Delivery & UK Support 7 Days a Week. Buy Your Personalised Star Map Gift & Customise online. Live chat, Freephone & Fast Email Reply Support


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(2,781)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing overall experience

From start to finish the experience was amazing. After placing the order I was put at ease that i could still amend if needed. The poster is lovely and a beautiful gift.

November 1, 2023
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Reply from Maps For Moments

Thank you for your review Vanessa. I'm thrilled to hear that we were able to resolve your queries quickly and successfully, and I'm thrilled to hear that your night sky registration experience was a good one all round! - Kim, CS

Rated 5 out of 5 stars

Maps

Good quality and quick delivery!

November 13, 2023
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Reply from Maps For Moments

Thank you for your review Charlie. I'm so pleased to hear that you love our Maps for Moments. Thank you for creating a personalised night sky poster with us! - Kim, CS

Rated 5 out of 5 stars

Excellent gift shopping experience

Next day delivery. Lovely unusual gift for those who love space and astronomy.

October 27, 2023
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Reply from Maps For Moments

Thank you for your review Mrs Gaynor. We think that personalising a night sky poster for a loved one is such a special thing to do, and I'm so glad to hear that you agree! We hope that the recipient was thrilled with their gift. - Kim, CS

Rated 1 out of 5 stars

My order was delayed

My order was delayed , I called the company approximately 20 times and no response and after an email I got a response to reschedule a delivery and 2 weeks later it still has not been delivered

October 9, 2023
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Reply from Maps For Moments

Thank you for your review Ben. We are ever so sorry to hear that your order has been lost while in transit with the courier. This is extremely unusual and we apologise for this. I can see that you have recently spoken with customer service to find a solution, and that a new order is on its way to you. A member of our team will be in touch shortly to see if there is anything further we can do to assist. - Kim, CS

Rated 5 out of 5 stars

Great anniversary gift

Got it as an anniversary present, my partner loved it! The print and design is wonderful.

October 23, 2023
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Reply from Maps For Moments

Thank you for your review and a happy anniversary to you! We love hearing about how our personalised star maps are used as gift ideas, especially when they're received so well! - Kim, CS

Rated 5 out of 5 stars

Definitely worth it

Really quick shipping, great quality, it arrived right in time for the anniversary of the date I chose, and it made my girlfriend so happy so it’s so worth getting

October 6, 2023
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Reply from Maps For Moments

Thank you so much for sharing your wonderful experience with us Josh! We're thrilled to hear that everything went smoothly and that your star map arrived right on time for your special anniversary. Making your loved one happy is what it's all about, and we're delighted that you chose to do that with your very own Maps for Moments! - Kim, CS

Rated 5 out of 5 stars

Beautiful item and very fast delivery

Beautiful item and very fast delivery. Thank you!

October 19, 2023
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Reply from Maps For Moments

Thank you for your review Sarah! You're very welcome! We're thrilled to hear that you're pleased with your purchase and that it arrived promptly. Thank you for choosing us to create your personalised night sky poster. - Kim, CS

Rated 5 out of 5 stars

Lovely memory and keepsake

Lovely memory now on our wall to remember forever. Looks great and love that you could choose different colours to match decor

October 10, 2023
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Reply from Maps For Moments

Thank you for your review Emma. We're thrilled to hear that you're enjoying your Maps for Moments! It's wonderful to know that it not only adds a lovely touch to your decor but also holds sentimental value. The option to choose different colours for customisation is definitely a fantastic feature that we love too, so we are glad to hear that you agree. - Kim, CS

Rated 5 out of 5 stars

A great gift for Wedding Anniversaries

A great gift for Wedding Anniversaries. I believe I have ordered 3 so far!

June 13, 2023
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Reply from Maps For Moments

Thank you for your review and repeat custom Gail! We think personalising a night sky poster for someone is a beautiful gift idea. Thank you for returning to us each time you wish to create a unique and thoughtful gift. - Kim, CS

Rated 1 out of 5 stars

Not happy with delivery

Ordered item at beginning of June, was to be delivered within 3-7days still.not here
Needed for a birthday gift on 23 June, still not here, have had to buy another gift. Ordered 5th June to have ot well in time. Very disappointed

June 4, 2023
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Reply from Maps For Moments

Thank you for your review Nicki. I'm ever so sorry to hear that your order experienced a delay in transit while with the courier. I can see that you have been in contact with our customer service team who have arranged for a second package to be sent out to you and that a delivery had taken place since. A member of our customer service team will be in touch with you shortly to see if there is anything further we can do to assist you with your order. - Kim, CS

Rated 4 out of 5 stars

Fantastic: 4 stars

Absolutely love the prints, really good quality, and delivery was faster than I expected. Made a great present and the recipient loved them. Would have given 5 stars only I ordered them with the frames and when they arrived the frames were chipped so I had to get new ones, but other than that I was really happy and would order again!

May 25, 2023
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Reply from Maps For Moments

Thank you for your review Niamh! I'm glad to hear that you loved Star Map prints and that they were of excellent quality. It's great that the delivery was faster than expected and that the recipients were over the moon with their night sky gifts as well. I'm sorry to hear about the chipped frames. Please feel free to reach out to our friendly customer service team with any photos of the frames you may have and they will be happy to assist you further. - Kim, CS

Rated 4 out of 5 stars

Excellent support and communication-…

Excellent support and communication- slow postage

May 12, 2023
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Reply from Maps For Moments

Thank you for your review Mathew. I'm so glad that we were able to assist in such a timely manner - I hope that your Night Sky gift was everything that you wanted it to be when it arrived!

Rated 5 out of 5 stars

Lovely gift

Lovely gift, got three of these star charts for my Mother representing her children’s date and place of birth.
Mother is delighted with them.

May 12, 2023
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Reply from Maps For Moments

Thank you for your review Jane. We really do think that dedicating a night sky poster is such a unique and special way to celebrate and remember those special moments in life. I'm pleased to hear that your mother is over the moon with her unique and highly thoughtful gift. - Kim, CS

Rated 4 out of 5 stars

Great for Girlfriends Birthday made her cry

Great Present for my girlfriend high quality, however the frame had a small mark on it that was easily fixable

May 25, 2023
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Reply from Maps For Moments

Thank you for your review. Whatever the occasion, dedicating a Night sky poster after a loved one truly is a unique and special gift to give :). Should you require any assistance at all with your order please do reach out to our customer service team who will be happy to help. - Kim, CS

Rated 5 out of 5 stars

I love these maps,they make a great…

I love these maps,they make a great present.
The staff were so helpful.
Can’t recommend these enough.

May 23, 2023
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Reply from Maps For Moments

Thank you for your review Sandra! Providing a positive customer experience is one of our top priorities and we're glad that we were able to meet your expectations. Thank you for creating a Night Sky poster with us. - Kim, CS

Rated 5 out of 5 stars

Good quality good price well presented

Good quality good price well presented. Arrived in good time.

May 5, 2023
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Reply from Maps For Moments

Thank you for your review Franca. Personalising a night sky poster is such a unique gift idea! We're glad that you were thrilled with the presentation and speed of delivery. - Kim, CS

Rated 5 out of 5 stars

Nice retirement gift

Arrived on time in good condition. Really pleased with it. Ordering was easy. It’s a nice gift to mark a well earned retirement day

April 24, 2023
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Reply from Maps For Moments

Thank you for your review Chris! We're thrilled that you're pleased with your unique personalised gift. It's always gratifying for us to know that our products make for meaningful gifts, especially for celebrating a well-earned retirement. We hope it serves as a lasting memento to mark this special milestone in the recipient's life. - Kim, CS

Rated 1 out of 5 stars

Awful quality and no response when I…

Awful quality and no response when I tried to change it!!

April 14, 2023
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Reply from Maps For Moments

Thank you for your review Lucy. Sorry to hear that your experience has not been as you would have expected and that you were unhappy with your purchase. I have looked in to your order and have been unable to locate any correspondence between us unfortunately or any communication form the contact details provided. We would love to assist you with your order in any way that we can. A member of our customer service will be in touch with you shortly to assist. - Kim, CS

Rated 5 out of 5 stars

Can't fault it

Extremely fast delivery time and beautiful product. Exactly as described

April 10, 2023
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Reply from Maps For Moments

Thank you for your review Kath. I'm so pleased to hear that you had such a positive night sky registration experience, from ordering and delivery, to the product itself :) - Kim, CS

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