Marantz Reviews 49

McR612...sounds good when it's working, which is rare!
Network connectivity is awful..always dropping out and losing network entirely.
Marantz support was worse than useless, wish I'd bought pretty much any other competitor.
Technical support was very useful today though, he alone gathered them 3 stars.

I recently contacted Marantz about a problem with the receiver not getting sound to the speakers. The fellow Jamar spent 45 minutes with me and was very patient on every question I ask, he was fantastic. The company is so fortunate to have a employee like this. The company is fantastic for support if you have a problem you can get in contact with a live person. Again Jamar was fantastic and we solved all problems.

2 years ago I wrote the review below dated 03 December 2022, outlining my reservations about the likely reliability of my Marantz Melody X M-CR612 . This was prescient : it has failed twice since, and the only saving grace is my extended warranty from Richer Sounds. THIS IS THE MOST UNRELIABLE ELECTRONIC SYSTEM THAT I HAVE EVER PURCHASED.

What a shame we can't give a negative stars award.
Dealing with NR1711 amp which i was informed had a 3 year warranty.
Sevenoaks the agent took the amp for a repair for over 12 weeks promising if it broke again they would replace it.
Just 5 months later the same thing happens. Not misuse but a common fault. So £700 up in smoke because they have an issue, take 3 months to repair, it's not 3 years it's now 2 years so I have effectivelyy been tricked.
For the price of a court case I think I will be taking this route.
So be warned even the "rated" agents are in it for the money not content to give a srvice. They are charlatans.
Last point Marantz replied to a warranty question within 24 hours via email.
My complaint has had no reply now for 5 days.
Court it is then.

My son’s Marantz PM6006 integrated amplifier U.K. edition. Current only a couple of years ago.

Christ knows how many 5 star reviews and write-ups….

…..Absolutely slaughtered - I mean murdered, blood all over the place - by a 25 year old Arcam A75+ integrated amplifier.
£60 from Ebay, not £400 from Richersounds.

Now he’s wondering if ‘legacy’ Arcam can pull off the same trick over his Marantz CD6006 U.K. edition.

We are both betting it can.

Marantz audio equipment? Dead man walking. No interest, no investment, shrinking market, still manufacturing, Ishiwata’s long gone and the fight has gone out of them, but their prices are still VERY high.

And the quality ISN’T.

Faultless performance and quality. Truly an amazing company. My Marantz Model 30 has been nothing shy of amazing.

Got a new 1510 AVR. Surround parameter didn't work, it switched itself off. I contacted support , after few days got a link to the user manual , and was advised to reset the AVR. I have the user manual and re-setting doesn't work. Very poor product and poor probably not well trained support. I hope I can return this AVR. Never Marantz/Denon again

I have marantz 1501 mint condition but now no sound or picture seems these units are known and there is no repair shame nice amp so bought second hand one that one crackles till capacitors are warmed up then it's OK many of these units in mint condition on eBay with same fault no sound no picture looks all glossy but when you start to research bad buy Sony here I come not spending cash on something that's breaks down after short period sadly disappointed

You'll find if you buy something with an internet radio, after you have had it a few years, you will be held to ransom and it won't work unless you start paying them an annual subscription.

Or do so at your own peril. Their Heos app brakes the hifi equipment (by disabling the internet connectivity) and the way to fix it might or might not work depending on your model. Stay far away from Marantz or Denon for that matter. It affects that brand too. Marantz could easily release firmware so customers could restore Marantz' faulty updates but they choose not to. Instead they want 200 for just an initial look at the equipment in question at a repair shop. What a joke of a hifi-company.

I purchased my M-CR412 some 18 months ago, after which it developed a fault. The retailer, Richer Sounds, returned it to the manufacturer for repair, but when it came back the fault remained. The same thing occurred a second time, after which Richer Sounds credited my with their equivalent purchase price. Stupidly, in retrospect, I bought an even more expensive Marantz product. Having read these reviews, I now feel cheated, since it appears highly likely that the item will prove highly unreliable. How do Marantz get away with it ???

Awful company. No support, just stupid generic answers, if they answer at all. Quality of equipment is poor. Network does not work properly after firmware update, CD player just does not work. Now I have an expensive media amp Cr—611, that I have to use as an Hifi amp with separates connected to it because it’s internal hardware is useless. Don’t buy. It is a pity because I like the sound, but I will never buy Marantz again.

I'm surprised to read all of these terrible reviews.
I have vintage marantz signature hifi and apart from the odd cap or trans they have been faultless. Mine were made in Japan in the 1980s when things were made with pride. Just wondering if the more modern stuff is crap made in China and customer service does not exist unless you are the sweat shop factory owners son.
I am disappointed and angry that marantz do not help their customers and have written to a local Japanese newspaper near marantz headquarters with the links to marantz UK and .com reviews because someone is not doing their job correctly. I hope I will get an answer very soon.

No email address for Marantz UK ?? Support is none existent

MARANTZ customer service is non existent purchased exploration in to sound LP for £75 arrived damaged, phoned for help was told they will email a returns label which they haven't very poor service.

Bought a Marantz MCR-610. The app doesn't work. Continually crashes. Contacted Marantz regarding this several times and then gave up when they refused to respond. THEN the Bluetooth began to fail. THEN 'Spotify Connect' began to crash, requiring constant reboots. The unit was returned to Marantz who sent it back to me untouched, claiming there was nothing wrong with it! THEN - after the warranty had expired - the USB began to crash every few tracks. THEN they cancelled their internet radio service. THEN - after minimal use - the CD player stopped reading any CDs! The worst HiFi I have ever owned. Don't bother contacting customer services. They simply DO NOT RESPOND. Awful.

Would give 0 stars if I could.

Absolutely terrible customer service for my amp that randomly broke. No apologies, no curtesy, just fobbed off to a repair centre.
I will not be buying Marantz ever again and will be sharing my experience with social media, colleagues, friends and family.

Bought the MPM1000 USB and quality of audio is atrocious. Got better results with my DSLR camera.

Awful company. Their app to control my M-CR610 has been buggy since day 1. System requires factory reset and reconfig almost every month. Shameful that they even brand this with their name. Have fed back issues to support team, and never received reply.
Waste of money.
Subsequently they applied an annual subscription charge for internet radio. RANSOM to listen to radio on the box you've paid for.

Don't buy. They don't support their products. If anything fails they don't want to know. I bought M-CR610 receiver specifically for internet radio capability but their chosen provider no longer functions and Marantz do not offer a software solution. Buy Yamaha instead - they care about their customers.