marblemosaics ltd Reviews 225

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, beautiful appearance, and excellent value. Many people found the ordering process easy and efficient, with numerous mentions of prompt and well-packaged deliveries. The staff is frequently highlighted for being helpful, knowledgeable, and providing fantastic service. However, some customers were dissatisfied with the product not matching the online images, describing significant differences in color and quality. A few other people also felt that some products arrived damaged or faulty, and a small number of reviewers mentioned issues with rude customer service when trying to resolve these problems.

What people talk about most

Product

Consumers find product to be positive. Many customers praise the quality and value of the products, such as... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the super quick and speedy... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers are delighted with the stunning... See more

Order

Reviewers highlight positive aspects of order. Customers found the online ordering process quick and easy,... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the helpfulness and knowledge of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were literally bowled over by our boulder bowl as we are calling it!! Great customer service and communication, delivery superfast. We never thought we could afford such a statement piece which sit... See more

Rated 5 out of 5 stars

Brilliant friendly service and great advice. Sent a free sample with no problem. Placed order easily and delivered within 2 days. Extremely well packaged. Best mosaic tiles that I could find and exc... See more

Rated 5 out of 5 stars

Had 5 crates of Dijon Tumbled Limestone delivered from these guys last week. They were cheaper than other suppliers and the stone was really top notch. My order arrived in a few days as arranged by e... See more

Rated 5 out of 5 stars

Fantastic service from Marblemosaics. Aaron was very helpful in helping me with sizes and delivery was very fast. The Dijon limestone tumbled slabs are stunning and at a very reasonable price compared... See more


Company details

  1. Home & Garden

Information provided by various external sources

Marble Mosaics deal direct with quarries & mines from the accross the world to offer our customers unbeatable prices on natural stone .


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

225 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Marble Mosaics are excellent

Marble Mosaics are excellent , and Ian particularly we've ordered with for over 6 years now and he is always responsive and straightforward from stock levels, shipping and delivery times. Love this company.

April 24, 2024
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Rated 5 out of 5 stars

Beautiful stone basin

Very helpful customer service when I enquired about size, weight and timings of delivery. Product then delivered as promised with no issues. The stone basin is really lovely and we are very pleased with it.

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

Efficient.

The items i purchased arrived precisely when they we’re supposed to.
They were very well packaged, protected and in perfect condition. The company providing transportation were excellent and i was kept in the loop from beginning to end.
All in all this was a very pleasant experience, efficient, friendly and stress free.
Would definitely use them again.
Thank you.

July 18, 2024
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Rated 1 out of 5 stars

rude unhelpful staff

Extremally rude staff, very unhelpful, couldn't have been more uninterested in your custom had they have tried...several staff also having full abusive row in office, could be heard clearly outside, totally unprofessional

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Long awaited Split Face Teak Tiles

I’ve had my eye on their split face teak tiles since the pandemic and now I’ve finally bought my own house, I was excited to buy them. I bought 4M2 for my chimney breast and they did not disappoint! They are so beautiful and so different I’m going to put more on the opposite wall now.
Delivery was arranged with a courier as they arrive on a pallet. They phone you the day before and then 15 minutes out. Even though we have tiny roads in South Wales, the driver managed to get his 18 tonne lorry to me and even helped off load them into my front door and put the pallet by my back gate - I’m so grateful for that.
All round, it was a fab experience and I will be back for more!

May 15, 2024
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Rated 5 out of 5 stars

Really happy with the way they operate

Really happy with the way they operate. Originally I ordered just one sample but they sent four. I was very happy with my choice and the price and delivery was excellent. Thanks guys.

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect match to existing floor and great service

Perfect as a match to existing floor tiles. That’s good. Sadly, the delivery agent was a bit rubbish but I was really impressed by the attitude, proactiveness and resolution offered by Ian, the sales manager I communicated with. Would highly recommend as a result (and the tiles were very well priced too!)

May 1, 2024
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Rated 5 out of 5 stars

Good product and good service

I have bought glass mosaic tiles from this company several times. They form the surface of several occasional tables I have in my lounge. I like the tiles (obviously!) and Marble-mosaics provide a good, quick service.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, tiles arrived as described very promptly and the guy I spoke to pre ordering was extremely helpful re choice.

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Serrenti Marble Sink from Clearances - Great bargain!!

This is my 2nd purchase from Marble Mosaics and was better than the first!
I had seen the sink in the Clearance section so went back to check if it was still available. At less than half price it looked to be a great bargain, but I emailed for more information and Ian got back to me later that day. It had 3 very minimal chips, but due to way the sink had been carved they were hardly noticeable. Ian also advised that as we were putting the sink in the garden, to treat it with natural stone sealant beforehand. Mind settled, I made the purchase and it was despatched the next day.
A very detailed account of delivery etc were sent, and as explained to me, the delivery company contacted me to arrange an exact day for delivery. They even managed to deliver before Easter!!
On arrival the sink was very well packed and crated and on inspection was exactly as shown in pics and as Ian had said, with very minimal damage at all.
I had also requested some sample quartz tiles, which were very securely packed and protected in bubble wrap, included in the delivery. Delivery charges are also fantastically low priced, compared to other companies.
So 100% once again🤩🤩🤩🤩🤩

March 24, 2024
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Rated 5 out of 5 stars

Great product and customer service

Great product and customer service. I was called and sent images of the items I had bought to check I was happy with them. Very fast delivery and items were packed very well. A great price for a very good quality product!!

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I purchased some bull nose paving slabs from Marble Mosaics and found everything from the price to the communication to be excellent. Delivered on time and very well packaged.

March 15, 2024
Unprompted review

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