Marcapiuma materassi  Reviews 

I bought a mattress from them, it was supposed to be 20cm. In not any area is it 20cm. The average is between 16 and 18cm. The cover is also loose looking. I let them know this when they asked my experience and they didn't care so I submitted the request to withdraw due to defective/not as promised merchandise. They are now fighting that, trying to demand I pay return shipping. I'm not paying anything I submitted the chargeback on this dishonest company.

Ordered 2 x single GELA mattress covers for delivery to UK. I was unable to find anything of comparable build or quality in the UK. Unfortunately only 1 mattress cover was delivered but a quick email to the Customer Service had the second on it's way in no time at all. Very pleased with the covers, super comfy

We have bought our second mattress from Marcapiuma company recently. We appreciate the high quality and comfort that these mattresses are imbued with. They definitely contribute to enhancing our well-being. I like the clarity of the company's website and the ease of the ordering process, high level of communication from the start to the end of the delivery, which was equally very quick. We are impressed and grateful for the service of Marcapiuma team and wish you all the best in what you do for all of us.

This mattress has transformed my 15 years old IKEA sofa bed into a new one. I believe I can get another 15 years of use with this mattress. I'm so happy I found your company on the internet.👏👏
Quality was top not, the product is exactly as described and the delivery was quicker than I expected giving that it is coming from Italy.

Excellent quality product, and the delivery was exactly as expected. Very pleased with my purchase.Will order again

Overall a really poor experience and a subpar product. Be extremely careful with their return policy, as most of their products are marked “made to measure” and cannot be returned for this reason. Also be aware that some of their so-called “high quality products” by close inspection are rather poorly made and do no resemble the actual products in the website photos.

Tutto bene, rapidamente, bene conversa, livramento, produto

Third time ordering natural latex pillows from this site for both myself and friends. The pillows are excellent quality, keeping their shape for years and well worth the cost - practically half price of competitors. Website is easy to navigate and to place an order. They provide updates on order process and always dispatch items quickly. Great customer service! If you need latex pilows then I recommend you buy from marcapiuma you won't be disppointed.

I have purchased TWO single natural latex mattresses (medium), over the last two years.
They are fabulous quality and the first purchase is not showing any signs of wear.
The website is very easy to navigate!
Ordering is easy!
There are various payment options.
Mattresses are made to order, so up to two weeks (probably max),for delivery.
I can definitely recommend this company and their products!
Nearly forgot, also purchased latex pillows!👍👍👍

Great product and good service

We ordered Memory Foam Mattress RAINBOW - Size: 120x200 cm which was to be delivered to London. It was supposed to be delivered up to 7-8 days but it took 9-10 working days. Because of that delay we were not able to accept the delivery as we were away. We emailed them a couple of times to possibly cancel it but they insisted it was on time. They said they don't know how much it would cost if it was returned back to them and we had to pay for the return shipping costs, any customs fees, and the cost of the cover because it was a "custom size". When we ordered it didn't say anything about a "custom size". You just choose the size that suits you.
Be careful if you want it delivered to the UK. No matter the reason - delivery delay, not comfortable etc. you have to pay all the fees for returning it back to Italy. I recommend look for a nice mattress here in the UK.

Wonderful mattress at a good price and very helpful customer service! Thank you!

All very very good especially consulting, delivery and the mattress is just wonderful and worth the price

Great experience ordered from Italy to come to Scotland. Came in safe packaging and was easy to unpack. No bad smells and wonderful to sleep on. I love Italian made goods where so much care is taken.
Molto felice.

Excellent communication, easy ordering process, came to UK within few days.

Nice quality, time will tell but so far very impressed:)

I ordered a special size 180 x 210 cm of an expensive model. They quickly produced and sent it to Spain. I’m happy with the quality and the service. Recommended

Excellent and rapid service. Good value, good product

After unpacking the mattress, I discovered that the cover was damaged and dirty. I took photos and contacted customer service, hoping for a fair resolution. However, instead of taking responsibility, I was blamed—pointing to a pallet and OSB boards in my background as “proof” I’d caused the damage myself.

Customer service suggested I buy a new cover but showed no willingness to address the core issue. They kept insisting their quality check was flawless and that such damage was impossible.

Their only “solution” was to offer me a new cover at my own expense, while insisting their ISO 9001 quality checks make any factory defect “impossible.” This feels less like a one-off mistake and more like standard policy: if anything goes wrong, they wash their hands of responsibility and leave you footing the bill.

If you value honest customer support and companies that stand by their products, look elsewhere. Based on what I’ve experienced—and what I’ve seen echoed by others—their approach is consistently dismissive and defensive. I cannot recommend buying from them.

Update after their response:
It’s shocking they’d question my version of events—insisting I caused the tear myself when the mattress arrived damaged. This is classic blame-shifting and incredibly unprofessional..

EDIT, 15/03/2025:"bedroomstylereviews.com_ break-in-a-latex-mattress" shares some useful information, which should be found on Marcapiuma's website, or in a User Manual, instead of the claim "non-deformable" mattress. Though there's a very important point in the above mentioned article: "...you may notice slight dips or body impressions in the mattress which – unless the mattress is defective and needs repairing/replacing /under the warranty or sleep trial – should not exceed 0.5 inches in depth and should actually aid with making your mattress more comfortable."
The dips in our mattress are the double of that. I have read many reviews of this mattress and some of them claim, that the mattress is too firm, as a negative feature. Though, many says that it's pretty soft. I'd say that ours originally is definitely firm and got a lot softer where the body imprint can be found. If you are moving a lot during sleep, then you'll probably soften the majority of your mattress, my son is a calm sleeper, so he pressed his "bodyshape" in a small, restricted area, which is a pretty weird "feature" and I'm not convinced, that it's healthy in the long run, and not convinced that our mattress is not faulty. I'll try to break it in and update.

Original, 12/03/2025:
I’m trying to warn everybody to the drawback of the Sevenlife 100%(?) latex mattress. I do not recommend buying this type, unless you’ll be happy sleeping on a mattress which firmness quickly reducing where your body imprints will be and then stays like that for the next 15-20(?) years.

I’m giving 2 stars, because it’s a product review and not a company review, and Marcapiuma has done what they could to protect their business and maybe their other products would have suited me better. I wanted to leave a product review on eBay as well, but I just had to learn that reviews can only be left within 60 days from purchase, which doesn’t make too much sense on a product with a 10-year warranty.

I purchased a 90x200cm Sevenlife 20cm Latex mattress to my son (60kg) in July 2024 from eBay. Despite I’m in the UK, everything went well with the delivery.

My son started using the mattress in September 2024, so for 6 months now.
When I received it the first impressions were really good, the quality seemed perfect, it was “heavy” as a latex mattress should be, so it seemed a pretty good choice.

At the end of January 2025, when my wife changed the cover on his mattress, she asked me to come and check something on it, to my huge shock. The mattress had two dents, somewhere below my son’s hips and shoulders. They were not only visual, but can be felt by hand that it’s not on the same level and not the same firmness as the surroundings.

I contacted Marcapiuma via eBay, who were quick to answer, asking for some photographs and giving me some advice how to take those to help them identify the issue. I made photos and videos and sent them over. I had no answer for almost a week.
I sent them a message asking for an answer and set them a deadline to that. I quickly received the following:
“Good morning, the tolerance limits for material settling are defined by the UNI EN 10707 standard and subsequent amendments, which considers as compliant the loss in thickness of the finished mattresses of ≤1 cm +5% of the original length, width and height of the product, during their use.It is therefore simply a natural settling of the materials.Kind regards, Staff Marcapiuma”

Beforehand there was a name and that “personal touch” in the correspondence you should expect from a “a human-sized company in Italy” – as we can read from one of the Trustpilot reviews.

What is even worse than the indentations (which are at about the limit the standard set up – but, again, on a 6-month-old 100% Latex mattress!), is the change in the firmness of the material where the indentations are. I have never seen a mattress sagging that badly, and what’s more frightening, so quickly. Searching the net for mattress sagging, the LATEX mattresses always have the best sagging-proof capabilities for up to 10 years! I turned ours twice since I contacted Marcapiuma, and the indentations are there after some days of sleeping on it!! Again, a 60kg boy!

It's like sleeping on a pretty old, soft, foam mattress, where you stuck in a fixed position in a valley in the middle of it.

Marcapiuma might be right that this mattress complies with the above standard. The standard only sets up size tolerance and not firmness tolerance, which is here the real problem. I’m 49 and I wanted to buy a really good mattress to my son. I’ve used many mattresses before, but never seen any behaving like this. Maybe it’s up for the standards, but I would never buy this type again. It’s cheaper – it’s not cheap at all! - than any other Latex mattress on the market, but maybe that’s where the problem lies.