Ordered the take away Christmas meal and was not disappointed. Every detail was taken care of down to including Christmas napkins & crackers. The food was plentiful and of the highest quality. Only ne... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered during Christmas weekend, but they shipped right after Christmas. Item arrived quickly with no issues. Sometimes the pictures to certain items don’t show up on the website, it’s a pity, i’d be... See more
My sister and niece visited your store in Edinburgh and loved the quality of your items. They bought coats, sweaters and scarves and had them shipped easily to North Carolina. Their rave reviews made... See more
Good communication by email on my order and swift delivery. A suggestion to wrap the item in some paper as when cutting open the packaging the blanket was exposed and thankfully not damaged from op... See more
Nice scarf
Nice scarf, exactly what was required. Good quality, fast delivery. Extremely pleased with my order.
Highly recommend the seller.
March 18, 2024
Advertisement
Warm and cozy hat!
Great, well described detail of the beanie hat I was going to purchase and lived up to my expectations!
March 14, 2024
Clan Shield
Very disappointed with the quality of this item , it was nothing like the illustration, neither the same colour or with a metal nameplate. If I had more time I would have sent it back and found one elsewhere.
March 21, 2024
Reply from Marchbrae
Dear Douglas,
Thank you for sharing your feedback with us. We apologize for any disappointment you may have experienced with the quality of the Clan Shield you received. Your satisfaction is important to us, and we would like to assist you further in resolving this matter.
To better understand the issue and provide appropriate assistance, could you please email us an image of the item you received? This will help us to assess the situation accurately and determine the best course of action to address your concerns.
Please feel free to send the image to contact@marchbrae.com. Once we receive the image, we will promptly investigate the matter and work towards a satisfactory resolution.
Thank you for your cooperation, and we look forward to assisting you further.
The key ring fell apart within a week
The key ring fell apart within a week. It’s clear it had been on display for some time as the packaging was faded in the sun too. It was only cheap and I guess you get what you pay for! No complaints about the lapel badge and delivery was ok
March 20, 2024
Reply from Marchbrae
Dear John,
We're sorry to hear about the issue you encountered with the key ring you received. Your feedback is valuable to us, and we would like to assist you further in resolving this matter.
To better understand the issue and provide appropriate assistance, could you please email us an image of the item you received? This will help us to assess the situation accurately and determine the best course of action to address your concerns.
Please feel free to send the image to contact@marchbrae.com. Once we receive the image, we will promptly investigate the matter and work towards a satisfactory resolution.
Thank you for your cooperation, and we look forward to assisting you further.
Advertisement
Good quality product
Easy to order. Good quality product at a sensible price. Delivered quickly.
March 13, 2024
Responsive customer service …
I had a very quick response to my email. Items were shipped promptly.
March 13, 2024
Tartan Scarf
Lovely scarf, exactly what I wanted. Good quality, fast delivery. Extremely pleased with my order.
Highly recommend.
March 12, 2024
Great product at a great price,thanks
February 28, 2024
Advertisement
Reasonable price when in the sale
The cap was on offer at a good price and arrived on time.Material a bit thin- made to a price.
February 26, 2024
Really happy with the price and speed…
Really happy with the price and speed of delivery! Thank you
February 12, 2024
Advertisement
The brooch is lovely and arrived early
The brooch is lovely and arrived early. Thank you
February 16, 2024
I love the products which are made with…
I love the products which are made with such high quality. However, the shipping fee was the same price as the product and then I had to pay an additional fee for import tax to France. I would have thought this would have been included correctly in the shipping fee.
February 14, 2024
5 stars awesome
February 13, 2024
Arrived bang on time.
February 13, 2024
Advertisement
Nice hat good fit
January 30, 2024
Great service from start to finish...
Great service from start to finish.... Great item and price would highly recommend.
February 6, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.